Michael Walsh

Mike Walsh, best-selling author of FUTURETAINMENT and CEO of innovation research lab Tomorrow, is a leading authority on the digital future. He helps to prepare business leaders for what’s next. Rather than focusing on the distant future, Mike takes an anthropological approach – scanning the near horizon for disruptive technologies and consumer innovations on the verge of hitting critical mass, and then translating these into usable business strategies. Mike’s expertise is explaining new patterns of consumer behavior and disruptive technologies in emerging markets.

His advisory work and keynote presentations provide unique insights into the growing influence of new markets on breakthrough innovation and business transformation. A global nomad constantly traveling the world for the best ideas – Mike distills the most relevant insights into tailored keynotes that allow any audience to not only understand, but also start to influence the future direction of their industry.

Mike Walsh helps prepare business leaders for what’s next. With an engaging blend of first hand stories, global case studies and cutting edge research into consumer and technology trends – Mike can bring the future to life for you and your audience.

PROGRAM TOPICS

Mike Walsh’s three core programs are:

  • FUTURETAINMENT (what’s next for your customers?)
  • FLEX (what’s next for your enterprise?)
  • THE FUGUE (what’s next for the world?)

You can experience these topics as either a high impact 50 minute keynote or a half day workshop with interactive exercises and facilitated discussion.  Supported by a global network of analysts and researchers – Mike takes the time to work with you and your team to tailor his presentations to directly address the issues directly relevant to your company and industry.

FUTURETAINMENT – Yesterday The World Changed, Now Its Your Turn

Welcome to the Revolution. The balance of power has shifted and consumers have taken control. How we buy, sell and engage customers with our brands is being transformed by powerful new forces – both technological and anthropological. Based on Mike Walsh’s best selling book, FUTURETAINMENT is a fast paced tour of the latest technologies, global trends, and case studies that will forever change the way you think about your relationship with your customers. In this session Mike shares:

  • The most disruptive trends for 2012 specifically researched for your industry
  • Products and promotions that will engage the next generation of consumers
  • Consumer innovations from fast growth emerging markets – The value of big data, compelling content and next generation behavioral analytics
  • Global best practices in mobile applications and platforms
  • Original video interviews with the scientists, innovators and entrepreneurs whose ideas will drive the future of your business

FLEX – Business Re-Imagined
What does it take to lead a 21st century company? New technology is not only an opportunity to improve productivity, it invites us to ask a much bigger question – can we re-imagine the way we do business? Forces of change surround us. Whether it be generational turnover, the Cloud, mobile work, or the rise of the social enterprise – the companies that thrive in the near future will be the ones that not only embrace change but are the first to break the rules.

With original consumer market research, practical evaluations of next generational enterprise tools and case studies from some of the world’s most innovative firms – you will have everything you need to start thinking like a FLEX firm. In this session Mike shares:

  • The new digital platforms and enterprise tools that can change the relationship you have with your customers and competitors
  • The worldview of your next generation of staff and the new management styles necessary to lead them through disruptive times
  • The new models of innovation suitable for the current, fast paced, uncertain global environment
  • How consumerization, enterprise mobility and the Cloud will change the way your teams colloborate and act on information
  • Relevant case studies of the ‘winners circle’ of companies who have survived disruptive change
  • A roadmap for your company’s future and identify the capabilities you will need to take it there

WORLD NEXT – Your Roadmap To The Global Future
Social unrest, economic turmoil, rapid technological change – we live in a world seemingly dominated by crisis. And yet if you look more closely, you may also see a different set of patterns giving rise to new markets, new consumers and new ways to do business.

The future is already here, you just need to know where to look. From disruptive mobile technology from China to India’s low cost business models, next generation mobile banking in Africa and social consumerism in South America – innovation is shifting to a new geography. How we interact, transact and entertain ourselves in the future will be shaped by a billion new consumers from emerging markets. THE FUGUE is your roadmap to understanding and accessing the growth potential of tomorrow’s world. In this session Mike shares:

  • How the Web of tomorrow will be different from the one we use today
  • New markets, consumers and technology trends that will be essential for the global growth of your business
  • Case studies of international companies who have successfully leveraged cultural forces for local market success
  • The disruptive innovation models of your emerging market competitors – The new management styles necessary for leadership in fluid, hyper-competitive and uncertain global markets
  • The winners and losers in the new digital world order and your company’s readiness to survive or thrive

ADDITIONAL PROGRAMS AND WORKSHOPS
TOMORROWLAND – Tales from the Near Future
The future is already here – you just need to know where to look. Virtual currencies in China, web organized flash mobs in Korea, and cashless mobile banking in Africa – sometimes the most disruptive product ideas come from the most unlikely of places. The secret to seeing what’s coming next is to pay close attention to the spaces where all the rules are being broken. Come on a fast paced global tour of the disruptive technologies that will directly impact you and your industry.

THE DIVERGENCE – Why the Future of The Web Will Be Like Nothing You Know Today
What we think of the Web today is only a fraction of its future potential. The Divergence  marks the point where everything we know about the digital world will change. In the coming years, the emerging markets of China, India and Brazil will rapidly overtake the West not only in their rates of economic growth, but as the dominant commercial and cultural influences on the development of the Web. How we interact, transact and entertain ourselves in the future will be shaped by new forms of consumer behavior never seen this side of Silicon Valley. Forget everything you know about West Coast Web etiquette. Tomorrow’s Web will be a milieu of competing cultures – simultaneously a source of conflict and also a wellspring of consumer innovation.

THE ENERWEB – Energy’s Networked Future
Information may be power, but power is also be information. Global environmental concerns are driving not only new investment in renewable energy but also the transformation of the analog power grid into a smart, digital network. What we think of today as a simple electricity outlet will soon become a node in a new networked ecosystem of appliances, applications, and consumer data. The rise of the Enerweb will attract both new kinds of players and encourage new forms of consumer behavior, forever changing the way we think about energy.

 UBIQUITOUS – 24HRS in Tomorrow’s Mobile World
While faster processors, bigger screens and more powerful features steal the headlines – the true mobile revolution plays out daily in its continuing impact on the way we live, work and play. The next generation of phone technology is less about innovative hardware, and more about providing consumers with ubiquitous, high speed access to our social, professional and entertainment networks. From location based technologies, to gesture based interfaces and integrated financial services – the future of your phone may be no phone at all. For advertisers and platform providers alike – the secret to understanding the mobile business of tomorrow is to understand how today’s consumer is already changing.

WORKSHOPS

NEXTLAB – How to Think Like a Futurist
NEXTLAB is a unique learning format. Part insights briefing and part hands on innovation workshop – you will learn to apply the latest tools and techniques that future forecasters use to map out the most significant technological, social and commercial trends on the near horizon. NEXTLAB is a 90 minute session designed for small, dynamic groups. The workshop is divided into three sections – theory, tools and application. In the first section, we discuss the latest thinking around innovation and consumer behavior, and their influence on future outcomes. The next module – tools – is focused on the insight gathering methods used by the world’s best forecasters and explains how you can apply these in your every day activities. Finally, in the third section we conduct a series of practical group exercises that facilitate building a picture of the future of your individual company and industry.

  • Discover the top ten forces that are already changing the relationship you have with your customers
  • Understand how divergent consumer behavior creates new future scenarios
  • Deploy simple collaboration and information sharing systems in your team to maximize your collective wisdom
  • Learn how new social media tools can help you track what people are thinking, doing and saying in real time
  • Build an innovation radar for your company and identify the trends most likely to impact your core business
  • Deploy simple collaboration and information sharing systems in your team to maximize your collective wisdom
  • Use creative consumer focused scenarios and stories to build an ‘innovision’ for what happens next in your industry
  • Effectively communicate your vision of the future to internal stakeholders and your industry peers

INNOVISION – Bring Future Visions to Life
Innovision is a radically different approach to future thinking and scenario planning. The objective of the Innovision Workshop is to develop a shared view on the challenges and untapped opportunities facing the future timeline of the company and its stakeholders, and capture this in a compelling format for broader comm-unication. In a half day format, our unique process adapts lateral thinking and sophisticated narrative development techniques developed by creative professionals to develop entertainment products. The Workshop is structured into three parts, that loosely follow the structure of a three act film or play. During the discussion, the Tomorrow team will identify keywords and phrases that characterize the scenarios and use these to develop a visual storyboard, used to build the rough cut of the Innovision film presented at the end of the session. We believe that the Innovision process offers a number of benefits over and above a more traditional strategy workshop formats:

  • A more engaging, dynamic and creative framework for collective brainstorming and scenario testing of future conflicts and opportunities
  • Character based approach builds empathy with potential stakeholders and clearer identification of the implications of strategic tradeoffs
  • The final result –  a five minute mini film – provides a powerful communication tool for wider distribution

CONNECT! – The Simple Guide to Social Engineering
This session is an engaging, interactive workshop focused on helping business managers and entrepreneurs harness social networking to transform their customer marketing and communications. Incorporating live demonstrations and case studies of brands that have successfully used services like Facebook, Twitter and Linkedin – this workshop uncovers some of the secrets that social networking gurus use to turn their customers into evangelists.

  • How consumers are already talking about your brand, and how to participate in the conversation
  • How to use Twitter to build your ‘herd’ of brand followers> Building ‘content sharing’ into your website to tap into free network marketing
  • Leveraging Linkedin for targeted business development
  • How to track what your customers are already saying about you in online forums
  • Integrating social media with your CRM strategy – from sales to customer support
  • Developing the right ‘tone’ to talk to your customers on blogs, Twitter and video podcasts
  • The best tools, web services and infrastructure providers to partner with to achieve instant results

MICHAEL WALSH’S BOOK

THE GENERALS

Lt. Col William Gus Pagonis and Brigadier General Nick Halley

Present

“General Knowledge”

 

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Garrett Oliver

Best-Selling Author Garrett Oliver is the brew-master of The Brooklyn Brewery, the Editor-in-Chief of “The Oxford Companion to Beer“, and the author of the award-winning book “The Brewmaster’s Table.” He is one of the world’s foremost authorities on beer and brewing and has spoken at more than 800 events in 14 countries. After years of amateur brewing inspired by beers he had encountered during a year in England, Garrett began brewing professionally at Manhattan Brewing Company in 1989 as an apprentice. He was appointed brewmaster there in 1993. He soon became widely known both here and abroad for his flavorful interpretations of traditional brewing styles and as an avid and entertaining lecturer and writer on the subject of fine beer. Garrett has hosted hundreds of beer tastings and dinners, writes regularly for beer and food-related periodicals, and is internationally recognized as an expert on traditional beer styles and their affinity with good food.

Garrett explains how beer is like bread – there’s a big difference between the real and the fake – and how it’s possible to create a great product while growing a responsible, sustainable business.

 

PROGRAM TITLES:

•  An evening with Garrett Oliver

•  Beer, The Universe and Everything

•  Portrait of the Artist as a Young Brewer

•  Beer, the Avatar of the Emerging Food Movement

Full Biography

Garrett Oliver is the brewmaster of The Brooklyn Brewery, editor-in-chief of The Oxford Companion to Beer, author of The Brewmaster’s Table, and one of the foremost authorities in the world on the subject of beer. Garrett Oliver began brewing professionally at Manhattan Brewing Company in 1989 as an apprentice. He was appointed brewmaster there in 1993. He soon became widely known both here and abroad for his flavorful interpretations of traditional brewing styles and as an avid and entertaining lecturer and writer on the subject of beer. Garrett has hosted more than 800 beer tastings, dinners, and cooking demonstrations in fourteen countries, writes regularly for beer and food-related periodicals, and is internationally recognized as an expert on traditional beer styles and their affinity with good food.

In late 1994, Garrett joined The Brooklyn Brewery as brewmaster. Many of his beers have won national and international awards. He has served as a judge for the competition of the Great American Beer Festival for twenty years, and has been a perennial judge for the prestigious Great British Beer Festival competition and The Brewing Industry International Awards. He has hosted tastings and talks for many cultural institutions, including the Smithsonian, MassMOCA, the American Museum of Natural History, the National Geographic Society and The Jewish Museum. In the United States, Garrett has made numerous radio and television appearances as a spokesman for craft brewing.

Garrett has hosted beer tastings and dinners at many fine restaurants, cooking schools, and food events including several dinners at James Beard House, Eleven Madison Park, Per Se, Craft NYC, Oceana, The Waldorf-Astoria, Gramercy Tavern, Aubergine (London), Noma (Copenhagen), the Slow Food Cheese Festival and Salone del Gusto in Piemonte, Italy, Restaurant Roberta Sudbrack (Rio Di Janiero), Restaurant Julia (São Paulo), Anthony’s (Leeds), Cape Wine 2006 (South Africa), The Association of Westchester Country Club Chefs, The American Institute of Wine and Food, The Culinary Institute of America, the Sommelier Society of America, The French Culinary Institute, The Institute for Culinary Education, Johnson & Wales University and the 2008 GEL Conference. Garrett was a founding Board member of Slow Food USA and then later served for five years on the Board of Counselors of Slow Food International. He was also a 2009 and 2010 finalist for the James Beard Award as “Outstanding Wine or Spirits Professional.”

Garrett’s first book, The Good Beer Book, co-written with Timothy Harper, was published in 1997 by Putnam/Berkley Books. In 2003 he authored The Brewmaster’s Table: Discovering the Pleasures of Real Beer with Real Food. The Brewmaster’s Table was the winner of a 2004 International Association of Culinary Professionals (IACP) Book Award and was a finalist for the 2004 James Beard Foundation Book Awards. The Brewmaster’s Table was released in a paperback edition in May of 2005 and remains in print.

His book The Oxford Companion to Beer (OCB) was published in October, 2011 by Oxford University Press. Compiling the vast knowledge of 166 experts in 24 countries, covering 1,120 subjects, The Oxford Companion to Beer is the most comprehensive book ever published on the subject. Only nine weeks after its publication date, the OCB had risen to #8 on the Amazon list of overall books, had sold out four printings and headed into a fifth. Amazon.com named the OCB one of the “Best Books of 2011”. Calling the OCB “a treasure trove”, the New York Times said “The Oxford Companion to Beer is a definitive resource not just for beer enthusiasts but for amateur brewers, professional brewers and the thousands of restaurants that serve great beers but are staffed by people who may know little about them.”

Garrett is a graduate of Boston University, and holds a degree in Broadcasting and Film. He is the recipient of the 1998 Russell Schehrer Award for Innovation and Excellence in Brewing, granted by the Institute for Brewing Studies. It is the highest award given within the United States brewing profession. He is also the recipient of the 2003 Semper Ardens Award for Beer Culture (Denmark) and Cheers Beverage Media’s “Beverage Innovator of the Year” Award for 2006. In 2007, Forbes named him one of the top ten tastemakers in the country for wine, beer and spirits.

 

 

 

 

 

Catherine Crier

An Emmy, duPont-Columbia, and Gracie Allen Award-winning journalist, Catherine Crier joined Court TV’s distinguished team of anchors in 1999. She served as Executive Editor, Legal News Specials, in addition to hosting Catherine Crier Live, a fast-paced daily series, covering the day’s “front-page” stories. Crier, a Texas-bred independent with a spirited passion for justice, released her first book, the 2002 New York Times Bestseller, The Case Against Lawyers , an eye-opening and plain-spoken treatise on the law. Prior to her accomplished career in television journalism, Crier presided over the 162nd District Court in Dallas County, TX, as a State District Judge. When she took the bench in 1984, she became the youngest elected state judge in Texas history.

Crier currently manages her production company, Crier Communications, developing television, film and documentary projects. She is involved with many organizations and serves on several boards, including Soldiers For The Truth, dedicated to objective military reporting and assistance to America’s troops; PAX, an organization working to reduce gun violence in America that targets the nation’s children; The NY Law School Committee on Media; and Law and Developments in Literacy, working to expand education for girls in the nation of Pakistan.

TOPICS

You Make a Difference
Empowering the individual in a society that often discourages leadership, creativity and assertiveness.

The Supreme Court and You
A controversial yet enlightening discussion of the Supreme Court, its power and influence, and the role of politics within the nation’s third branch of government, this presentation will reveal the backstage maneuvering, the political strategizing and the extraordinary influence these nine justices have over our every day lives.

Behind the Bench: Big Trials of the 21st Century
Basing her remarks on the many dramatic cases she has covered Catherine Crier will take you behind the scenes in the country’s “big trials” including those of Scott Peterson, Michael Jackson, Robert Blake, Phil Spector, Michael Skakel, David Westerfield and Winona Ryder.

The World is Watching
In this presentation, Catherine Crier examines the extraordinary changes the U.S. has undergone in recent years, and the important role of television and the media in initiating and sustaining these events.

Government and Politics in the 21st Century
As the world changes and border lines blur between countries’ economies and populations, who really governs in the emerging global society? Catherine Crier evaluates the status and future of citizenship and democracy in the new millennium.

Examining Current Events
Catherine Crier takes a timely look at the domestic and international scene within historical context and political analysis to better understand this moment in history and where the future may lead.

Full Biography

An Emmy and DuPont-Columbia Award-winning journalist, and the youngest state judge to ever be elected in Texas, Catherine Crier is now a managing partner in Cajole Entertainment developing television, film and documentary projects.

Crier, a native of Dallas, earned her Bachelor of Arts degree in political science and international affairs from the University of Texas and received a Juris Doctor in two and a half years from Southern Methodist University School of Law. She began her career in law in 1978 as an Assistant District Attorney then Felony Chief Prosecutor for the Dallas County District Attorney’s office. From 1982 to 1984, Crier was a civil litigation attorney with Riddle & Brown, handling complex business and corporate matters. In 1984, she was elected to the 162nd District Court in Dallas County, Texas as a State District Judge. During her tenure on the bench, Crier also served as Administrative Judge for the Civil District Courts and worked extensively with the ABA, National Judicial College, and Texas Legislature on legal issues. Shortly after her reelection (unopposed) to a second term on the bench, a chance meeting with a television news executive led to a dramatic career change.

In September, 1989, Crier was hired to co-anchor the premiere evening newscast on CNN. Additionally, she co-anchored Inside Politics, all election coverage, and hosted Crier & Company, a talk show covering news, politics and international issues.

Crier joined ABC News in 1993, where she served as a correspondent and as a regular substitute anchor for Peter Jennings on ABC’s World News Tonight, as well as a substitute host for Ted Koppel’s Nightline. She also worked as a correspondent on 20/20, the network’s primetime news magazine program. Crier was awarded a 1996 Emmy for Outstanding Investigative Journalism for her work on the segment “The Predators” which examined nursing home abuses throughout the United States.

In October of ’96, Crier became one of the founding television anchors for the Fox News Channel, with her prime time program, The Crier Report, a live, hour-long nightly show, during which she interviewed the leading newsmakers of the day. Additionally, she co-anchored the evening news, election coverage and Fox Files, a magazine news show aired on the parent network.

Catherine joined Court TV’s distinguished team of anchors in November 1999. She served as Executive Editor, Legal News Specials, in addition to hosting Catherine Crier Live, a fast-paced, live daily series, covering the day’s “front-page” stories, until joining Cajole Entertainment in 2007.

Crier released her first book, the NYTimes bestseller, The Case Against Lawyers in October, 2002. Her second book, A Deadly Game: The Untold Story of the Scott Peterson Investigation became a #1 NYTimes bestseller and was followed by Contempt—How the Right is Wronging American Justice, Final Analysis: The Untold Story of the Susan Polk Murder Case. Her fifth book, Patriot Acts—What Americans Must Do to Save the Republic, was published on November 1, 2011.

Brett King

Often referred to as The Disruptor, Brett King is known in financial circles as a Bank Futurist. Recently named Innovator of the Year’ by American Banker Bank TechnologyNews Magazine, Brett’s radical and revolutionary views pertaining to customer experience and financial services have made him a sought after expert and strategic advisor to many of the world’s leading financial services organizations.

An Australian, who has also lived in the Middle East and Hong Kong, King, now resides in New York where he runs a strategic advisory firm, User strategy. His latest endeavor, likely his most ambitious yet, is Moven – the world’s first card-less, direct mobile bank.

When not traipsing the globe, infecting the continents with his progressive banking movement, Brett can be found turning out best sellers; Gone Today Branch Tomorrow, Bank 2.0, and his latest – Bank 3.0. King’s insightful and thought provoking contributions can also be found in The Huffington Post, The Financial Times, The Economist, American Banker, The Wall Street Journal, Bloomberg TV, and Seeking Alpha.

BRETT KING – KEYNOTES

Based on his bestselling book BANK 2.0 and “Branch Today, Gone Tomorrow”, Brett King’s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King, BANK 2.0 Author on Bloomberg TV affiliate SBC (Greece)

The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service

Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking.

Brett King reveals in this charged keynote why customer behavior is so rapidly changing, including the four phases of disruptive change, how branches must evolve, why checks are rapidly disappearing and cash is next, why your mobile phone will replace your wallet in the next 2-3 years, and how financial institutions must reinvent themselves or become irrelevant.

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world’s biggest banks and corporations – explaining “The Big Shift.”

The Future of Retail Financial Services

Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Media.

In this session he identifies how Social Media has exposed pricing, over-regulation, outdated processes, poor policy and explains how mobile technology is completely changing the context of banking. He also dives into how customer advocacy is killing traditional brand marketing, the growth of the ‘de-banked’ consumer who doesn’t need a bank at all, and why Banking is no longer a place you go, but something you do.

The Battle for the Bank Account: And Why the Banks Will Probably Lose…

In this new topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world’s population without a bank account, with the ubiquitous nature of mobile phone handsets and the increasingly pervasive pre-paid ‘value store’, will you need a bank at all in the future?

When you can get your salary paid directly onto your phone, when your iTunes account doubles as a prepaid debit card and when you can use Facebook to send money – will banks still be able to compete

Advocacy, Behavior, Context – The New Rules of Engagement

In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.

Moven™ and the Reboot of Banking

Moven™ is a revolutionary new bank that will launch in 2012. This is the story of how Moven™ will revolutionize retail banking on multiple fronts. Brett King tells the story of why Moven™ decided on a card-less, paper-less, transparent model of banking and how the CREDSCORE™ engagement model is going to change the way we think about engagement, value and lending in the banking arena. If Moven™ achieves what it is aiming for, it will change the way people think about banking forever.

Based on his best selling book BANK 2.0, Brett King’s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King.

Full Biography

Brett King a strategic advisor to the global financial services industry,

Brett King on third generation banking – he is on the ground floor of creating it.

Founder and Chairman of Movenbank, the first direct mobile bank in the US and UK, he has been featured on BBC, CNBC, Bloomberg TV, The Wall Street Journal, Financial Times, The Economist and The Asian Banker Journal.

Recognized as a global expert on innovation, customer experience, channel distribution strategy and understanding the fundamental shifts in consumer behavior, he publishes regularly in his role as industry advisor on Huffington Post, Internet Evolution, FinExtra.

King is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He advises IAFM, the International Academy of Financial Management™ (previously known as the American Academy of Financial Management).

One of the founders of IAFM, one of the world’s fastest growing professional associations with more than

200,000 members, associates and affiliates in 145 countries,King was instrumental in the development of the worldwide certification training provided by IAFM. He led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staff persons.

King was a Director for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice.

King advises top financial institutions globally and has presented at conferences in more than 30 countries for organizations like Google, Forbes, Oracle, The Economist, SWIFT, the American Bankers Association, Bloomberg, The Asian Banker, IIR, Marcus Evans, DTT Fast 500 and HSBC.

An international judge for The Asian Banker Retail Banking Excellence Awards, the GSMA Global Mobile

Awards, the Middle East Business Achievement Awards and the Middle-East Retail Banking Awards.

Specialties

  • The Future of Banking
  • Banking and Finance Sector
  • Executive and Professional Development
  • Channel Optimization and Prioritization

HCI, Usability The Big Shift in the Fundamentals of Consumer Behavior

Most of our business models are based on physical interactions, processes that occur face-to-face and value based on presence. What happens when the fundamentals of consumer behavior shift?

If you don’t yet understand “The Big Shift” then it is likely you and those around you still perceive changes like the arrival of the internet, Smartphone’s, mobile payments, Social Media and networking as the progression of technology adoption. But what if there was much more to these changes? What if they formed the basis of something fundamental and when seen collectively they foretold much bigger and more significant changes in the future?

Whether it is a brand, the value assets or the potential of a future investment, chances are consumers are already communicating their opinions using social media platforms.

Tools that have arisen from ‘The Big Shift’ include the process of ‘sentiment analysis’ which will allow investors to forecast the attitude of consumers with regards to specific issues based on what the public are communicating. This in turn, creates an opportunity to access knowledge that is already available in forecasting the success or risk of an investor’s current or future portfolio in ‘real time’.

Learning to surf ‘The Big Shift’, provides investors with an opportunity to reconnect the marketplace, removing intermediaries streamlining blockages in communications which in turn impede marketplace competiveness.

By using simple social media tools, the property industry can not only capture and search the expertise available within the network, but also create relationships encouraging peer to peer lending and private investors.

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, and some of the world’s biggest banks and corporations – explaining “The Big Shift.”

David Stillman

Succession, leadership, talent management, diversity, social media—name a hot topic in business today and you better bet generational gaps are getting in the way. Are you looking for a savvy and insightful spin on the most pressing themes plaguing managers today? Generational expert David Stillman brings the ideas, the energy, the multi-media, the entertainment value, and the business solutions that make him one of the most sought-after speakers today. With clients that range from AARP and Deloitte to G.E. and MTV, Stillman is frequently called upon by CEOs to share his powerful insights.

Diane Sawyer from ABC News said of him, “David will help you see the world through the eyes of another generation.” He’s one of The Generations People who make up BridgeWorks’ multigenerational team of experts, speakers and corporate entertainers. Individually and together they deliver highly customized, high energy keynotes and workshops that entertain and enlighten audiences and leave them with plenty of practical, actionable solutions. Stillman is co-author of the best-selling book When Generations Collide and the recently-released The M-Factor: How the Millennial Generation Is Rocking the Workplace (HarperBusiness 2010). His firm routinely conducts large-scale surveys as well as focus groups and one-on-one interviews to discover firsthand the ways in which the generations are shaking up today’s business world. David has appeared on CNN, CNBC, and the TODAY Show, as well as in TIME magazine, The Washington Post, and The New York Times.

 

 

PROGRAM TOPICS

Rocking the Workplace: Managing and Leading Four Generations
If you think you’ve heard the generations topic before, guess again. The team that brought you the best-selling book, When Generations Collide, uses cutting-edge research, multimedia, stats and case studies to highlight what it’s going to take to attract and retain the best and brightest talent of every age. Find out…

  • What makes the generations so different—and so perplexing?
  • How will demographic shifts drastically change the ways we recruit, retain and manage in the next decade?
  • How do you engage one generation without alienating another?
  • What can leaders do now to plan for succession and win the war for talent?

The M-Factor: Seven Ways the Millennial Generation Is Shaking Things Up at Work
Eighty million Millennials are flooding into the workplace and clashing with the generations already there. Learn the seven surprising trends that shaped this influential generation and the best tips and techniques for managing them. Based on the brand new best-seller, The M-Factor . Learn…

  • How you can win the war for young talent and become the place Millennials want to work
  • The keys for bridging communication gaps between texters, tweeters, and traditional communicators
  • How to handle entitlement?
  • What it takes to engage Millennials without alienating the other generations

Selling and Marketing to the Generations
Markets are becoming increasingly segmented and one size no longer fits all clients and customers. This presentation reveals the hot buttons and preferences of Traditionalists, Boomers, Xers, and Millennials that marketers and sales people need to know to connect. This isn’t about inventing a new selling system—it’s about adding a generational lens to your already successful approach. Learn…

  • What should sales people do to customize their message to each generation they sell to?
  • What should managers know to coach all the generations on their sales team?
  • How can marketers target campaigns to one generation without turning off another?
  • How can you put a generational lens on your company’s selling system to make it even more impactful?

Just for Associations:

Engaging Four Generations of Members
Generation gaps are making it nearly impossible to meet the needs of every generation of members. This program reveals how to connect with each cohort and create loyalty with every generation. You can’t afford not to see the association world through a generational lens. Topics include…

  • How do you convince the generations to get involved with your association and stay committed?
  • How can you connect with loyal traditional members while getting the young ones in the door?
  • How can you engage four very diverse generations of staff?

Each presentation is customized to your event, audience, and objectives.

BOOKS

 

Full Biography

David A. Stillman is co-founder, with business partner Lynne Lancaster, of BridgeWorks, a company dedicated to speaking, writing, training, entertaining, and consulting on generational issues in the workplace and the marketplace.

One of the youngest keynote speakers to hit the national circuit and over the past decade, David has been engaged by numerous organizations ranging from the IRS to MTV—all grappling with how to connect with four distinct generations of employees and customers. His keynote speeches and workshops on generational issues in the workplace and marketplace receive rave reviews from client companies and associations nationwide.

In addition to speaking, David is co-author of the lively, entertaining and savvy best-seller When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperBusiness, 2002). He has appeared nationally on CNN, CNBC, and the Today show and has been featured in such prestigious publications as TIME magazine, Entrepreneur, The New York Times, and USA Today.

David recently wrote and produced the corporate entertainment show TimesFour. This production is breaking new ground in the corporate entertainment market as one of the first shows to offer more than just entertainment; it has true strategic value.

David’s creative communications work has earned him numerous accolades including gold medals at the NY Film Festival, and the much coveted CLIO Award. He was recently named to the prestigious list of “Forty Under 40” movers and shakers by The Business Journal.

Prior to launching BridgeWorks, David worked for ABC television in New York City as an intern for PrimeTime Live. Later with CBS radio, he embarked on a round-the-world trip covering such topics as the end of apartheid in South Africa and the fall of the former Soviet Union. Upon his return to the United States, David was employed as creative director for the multimedia and computer based training firm, Integrated Strategies Inc. As he worked with clients such as 3M, American Express, and Wells Fargo, he concluded that communication strategies that hit hot buttons of one generation often missed the mark with another—thus, the creation of BridgeWorks with business partner Lynne Lancaster.

David is a graduate of the University of Wisconsin at Madison with B.A. degrees in Communications and Sociology. He was selected as a fellow for the Michigan State University Mass Media in Britain program and studied in London with the BBC. Most recently, David received a certificate in non-profit management through the University of St. Thomas.

Rita Davenport

Rita Davenport is an internationally recognized expert in the principles of success, time management, goal-setting, creative thinking, and self-esteem and confidence. Her unique background as an entrepreneur, corporate executive, author, speaker, humorist, and broadcaster sets her apart and has made her one of the most beloved and widely admired role models on the speaking circuit. She produced and hosted her own award-winning television shows in Phoenix, Arizona, for 15 years. Read more

Susan Brooks

Susan Brooks is, and always has been, a service enthusiast! She began her multi-million dollar cookie gift and mail order company Cookies From Home literally from scratch, nearly 30 years ago. As the Corporate Cookie Queen, Brooks is in good company with Famous Amos and Mrs. Fields. She recently sold Cookies from Home to focus full time on her Service Enthusiasm, Leadership, and Intuitive Mastery series. Although she is a sales and marketing guru, Brooks is best known as a die-hard Service Enthusiast, where she can ‘raise the bar’ of service excellence in your company… and in your world. Read more

Todd Buchholz

Acclaimed author, former White House economic policy director and economist Todd Buchholz connects the dots between local and global markets, the politics that define business environments, and the people who drive it all. He puts global politics and financial markets into perspective and offers a positive understanding of the challenges and opportunities facing today’s markets. Buchholz “lights up economics with a wickedly sparkling wit,” says the Associated Press. Read more

Carol Kinsey Goman

Carol Kinsey Goman, Ph.D., is an executive coach and international keynote speaker and seminar leader for corporations, associations and government agencies.

Body language has always played a key role in Carol’s professional life. Prior to founding Kinsey Consulting Services, she was a therapist in private practice — reading nonverbal cues to help her clients make rapid and profound behavioral changes. As a coach, Carol helps leaders build powerful and effective business relationship by using verbal and nonverbal communication that projects confidence, credibility, and empathy. Read more