David Stillman

Succession, leadership, talent management, diversity, social media—name a hot topic in business today and you better bet generational gaps are getting in the way. Are you looking for a savvy and insightful spin on the most pressing themes plaguing managers today? Generational expert David Stillman brings the ideas, the energy, the multi-media, the entertainment value, and the business solutions that make him one of the most sought-after speakers today. With clients that range from AARP and Deloitte to G.E. and MTV, Stillman is frequently called upon by CEOs to share his powerful insights.

Diane Sawyer from ABC News said of him, “David will help you see the world through the eyes of another generation.” He’s one of The Generations People who make up BridgeWorks’ multigenerational team of experts, speakers and corporate entertainers. Individually and together they deliver highly customized, high energy keynotes and workshops that entertain and enlighten audiences and leave them with plenty of practical, actionable solutions. Stillman is co-author of the best-selling book When Generations Collide and the recently-released The M-Factor: How the Millennial Generation Is Rocking the Workplace (HarperBusiness 2010). His firm routinely conducts large-scale surveys as well as focus groups and one-on-one interviews to discover firsthand the ways in which the generations are shaking up today’s business world. David has appeared on CNN, CNBC, and the TODAY Show, as well as in TIME magazine, The Washington Post, and The New York Times.

 

 

PROGRAM TOPICS

Rocking the Workplace: Managing and Leading Four Generations
If you think you’ve heard the generations topic before, guess again. The team that brought you the best-selling book, When Generations Collide, uses cutting-edge research, multimedia, stats and case studies to highlight what it’s going to take to attract and retain the best and brightest talent of every age. Find out…

  • What makes the generations so different—and so perplexing?
  • How will demographic shifts drastically change the ways we recruit, retain and manage in the next decade?
  • How do you engage one generation without alienating another?
  • What can leaders do now to plan for succession and win the war for talent?

The M-Factor: Seven Ways the Millennial Generation Is Shaking Things Up at Work
Eighty million Millennials are flooding into the workplace and clashing with the generations already there. Learn the seven surprising trends that shaped this influential generation and the best tips and techniques for managing them. Based on the brand new best-seller, The M-Factor . Learn…

  • How you can win the war for young talent and become the place Millennials want to work
  • The keys for bridging communication gaps between texters, tweeters, and traditional communicators
  • How to handle entitlement?
  • What it takes to engage Millennials without alienating the other generations

Selling and Marketing to the Generations
Markets are becoming increasingly segmented and one size no longer fits all clients and customers. This presentation reveals the hot buttons and preferences of Traditionalists, Boomers, Xers, and Millennials that marketers and sales people need to know to connect. This isn’t about inventing a new selling system—it’s about adding a generational lens to your already successful approach. Learn…

  • What should sales people do to customize their message to each generation they sell to?
  • What should managers know to coach all the generations on their sales team?
  • How can marketers target campaigns to one generation without turning off another?
  • How can you put a generational lens on your company’s selling system to make it even more impactful?

Just for Associations:

Engaging Four Generations of Members
Generation gaps are making it nearly impossible to meet the needs of every generation of members. This program reveals how to connect with each cohort and create loyalty with every generation. You can’t afford not to see the association world through a generational lens. Topics include…

  • How do you convince the generations to get involved with your association and stay committed?
  • How can you connect with loyal traditional members while getting the young ones in the door?
  • How can you engage four very diverse generations of staff?

Each presentation is customized to your event, audience, and objectives.

BOOKS

 

Full Biography

David A. Stillman is co-founder, with business partner Lynne Lancaster, of BridgeWorks, a company dedicated to speaking, writing, training, entertaining, and consulting on generational issues in the workplace and the marketplace.

One of the youngest keynote speakers to hit the national circuit and over the past decade, David has been engaged by numerous organizations ranging from the IRS to MTV—all grappling with how to connect with four distinct generations of employees and customers. His keynote speeches and workshops on generational issues in the workplace and marketplace receive rave reviews from client companies and associations nationwide.

In addition to speaking, David is co-author of the lively, entertaining and savvy best-seller When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperBusiness, 2002). He has appeared nationally on CNN, CNBC, and the Today show and has been featured in such prestigious publications as TIME magazine, Entrepreneur, The New York Times, and USA Today.

David recently wrote and produced the corporate entertainment show TimesFour. This production is breaking new ground in the corporate entertainment market as one of the first shows to offer more than just entertainment; it has true strategic value.

David’s creative communications work has earned him numerous accolades including gold medals at the NY Film Festival, and the much coveted CLIO Award. He was recently named to the prestigious list of “Forty Under 40” movers and shakers by The Business Journal.

Prior to launching BridgeWorks, David worked for ABC television in New York City as an intern for PrimeTime Live. Later with CBS radio, he embarked on a round-the-world trip covering such topics as the end of apartheid in South Africa and the fall of the former Soviet Union. Upon his return to the United States, David was employed as creative director for the multimedia and computer based training firm, Integrated Strategies Inc. As he worked with clients such as 3M, American Express, and Wells Fargo, he concluded that communication strategies that hit hot buttons of one generation often missed the mark with another—thus, the creation of BridgeWorks with business partner Lynne Lancaster.

David is a graduate of the University of Wisconsin at Madison with B.A. degrees in Communications and Sociology. He was selected as a fellow for the Michigan State University Mass Media in Britain program and studied in London with the BBC. Most recently, David received a certificate in non-profit management through the University of St. Thomas.

Lynne Lancaster

Are you struggling with generational gaps in recruiting, retention, or communication? Do you need to engage the newly-hired Millennials in the room without turning off the Generation Xers and Baby Boomers? Are you looking for an insightful presentation on the hottest talent trends accompanied by practical, applicable solutions? Savvy, engaging, and entertaining, Lynne Lancaster delivers sparkling keynotes and workshops tailored to your strategic issues. Lancaster is one of the nation’s foremost generational experts and cultural translators. Read more

Debbie Allen

Debbie Allen, CSP energizes, motivates and inspires business owners and managers to make positive changes to increase business growth and build profits. Her acute business sense, contagious enthusiasm, positive energy and humor make her a dynamic presenter. She has built and sold numerous highly successful companies in diverse industries and now teaches the lessons of success with her insightful business-building strategies to companies around the world. Debbie teaches others how to move past limited personal beliefs that may be holding them back from reaching their peak potential in business and in life. Read more

Mike Frank

“Little Ideas Pay Big Dividends in Sales”

While Mike Frank speaks on a number of business related topics, sales is his background and his strongest suit. He worked his way up from a fledgling salesman to vice-president of sales for an international company – he did this within four years and by the age of 26. His strength is in customizing the presentation, based on the client’s requests. He provides a high energy style, yet with solid practical, real life sales information. Read more

Barbara Sanfilippo

Former Bank Vice President and Regional Sales Manager Specializing in Quality Service, Sales, Innovation and Personal Growth. Barbara Sanfilippo is a popular keynote speaker, author and consultant specializing in the area of customer service, sales, motivation and performance enhancement. Rated frequently as one of the best speakers at conferences, Barbara is known for her high energy, audience interaction and idea-packed programs. She’s been recognized by business leaders, educators and association members as being at the top of her game and inspiring people to new heights.

Her consulting company assists organizations in developing and implementing a sales and service culture. Barbara has the unique ability to inspire your people to take action and achieve powerful results in both their business and personal life. Imagine attendees aiming higher and truly believing the possibilities in their work and personal life are limitless.

Imagine attendees so fired up that they actually take positive action to improve sales,customer relationships or sales leadership!

PROGRAMS:

Dream Big! What’s the Best That Can Happen? or Dream Big! Success or Significance?
In these busy times, we may be questioning our priorities and what success means to us. Are we addressing the important areas in our life such as: family, friends and service to others? Truly successful people have a sense of purpose, focus and personal fulfillment. In this idea-packed, interactive and entertaining program, Barbara will help you rate your life satisfaction index, define what success and happiness means to you, make time to enjoy more Cappuccino Moments™ and create your biggest dreams. You’ll leave energized with a renewed sense of priorities and actions you can take to achieve success and live a life of significance. So be sure to attend this speciay of the following topics can be blended, modified and combined to meet your needs.
l program by an award-winning speaker.

NOTE: This entertaining, inspirational and popular keynote program is based on Barbara’s book, Dream Big! What’s The Best That Can Happen? Give a copy to every audience member and ask about a volume discount.

Life is a Cappuccino – When is Enough, Enough?
What is “success”? For some, it may be reaching a specific income level, having a “fat” bank account or a beautiful home. For others, it may be taking special vacations, spending more time with our family or enjoying nature. As we rush down the road of life — a key question to ask is, “Am I making a living or living my life?” In this idea-packed and energizing session, Barbara will help us evaluate the critical choices necessary to slow down, live with an attitude of gratitude, and find time to sip cappuccino!

Outclass Your Competition with Five-Star Service orThe Evolving Sales and Service Culture – What’s Next!
Thousands of dollars are spent annually on what many CEOs think will develop a sales and service culture in their organization. Usually these are short-term “quick fixes” like training and incentives. Why are the effects fleeting? Why are these approaches ineffective over the long term? Those who are successful in sales and service take steps that reach to the very core of their organization. Topical solutions won’t work. In this idea-packed, interactive program, Barbara Sanfilippo outlines a comprehensive, step-by-step process to build a high performance service and sales culture.
Topics include: measuring internal and external service, developing standards, setting goals, instilling accountability, providing incentives and recognition, orienting new employees and much more. You’ll receive a detailed handout, useful exhibits, suggested timetables, pitfalls to avoid and a process you can begin immediately.

Staff Engagement – The Key to Bring Your Service and Brand Alive
Do you have staff that are physically present but mentally absent? Now that you’ve invested in training, incentives and marketing programs, how will you earn the commitment of your staff? Engaged and involved staff is the key to build customer relationships and bring your brand alive. A new logo and brochures do not serve your customers—your people do. In this idea-packed, energizing and interactive program, you’ll discover how to: identify the signs and causes of disengagement, prevent this “disease” from spreading, increase productivity and most of all win the hearts and minds of your staff!

Build a Business, Advise a Client, Get a Life!
Are you building a business or are your building a book of business? In today’s competitive and fast moving environment you may get so caught up in attracting and advising your clients that you neglect to plan for your own future. If you want to take your business to the next level, you must put on your CEO hat, leverage yourself, build value, and identify those opportunities and strategies that will get you there. Maybe it’s time to bring in a junior professional, upgrade technology, change your marketing program, evaluate profitability, outsource key functions or create an exit strategy to enjoy life more. In this idea-packed, energizing and interactive session, you’ll discover the key ingredients necessary to grow your business, mastermind with your peers and begin planning for your future success. You’ll leave energized with a clear direction to build your business and get a life!

Winning Sales Strategies of Top Performers – The Critical Edge!
What does it take to thrive as a sales and marketing professional or entrepreneur in the future? How can you attract warm calls and gain a competitive advantage? In this idea-packed and energizing program you’ll discover proven secrets you can use to:

  • Attract business to you easily and make warm calls
  • Promote and position yourself as an expert and a “mini celebrity”
  • Demonstrate customer appreciation and retain loyal clients
  • Follow-up and touch prospects and clients in a persistent manner with email and other creative methods.
  • Conduct pre-call planning to focus on getting the business
  • Critique calls to improve overall effectiveness
  • Dream big and achieve your goals

Build a Winning Sales Team — Sales Management Best Practices
To be successful, sales representatives, business development professionals and calling officers need motivated and talented sales managers to improve performance. Unfortunately, many managers have never been given any training in “sales management” skills. As a result, they just focus on “reaching their numbers”. What they don’t realize is to reach their sales targets they must spend the time to develop and help people succeed. Just like a coach who is committed to helping an athlete win a gold medal, committed sales managers can make a significant difference in the performance of their team. Whether you have the title of sales manager or not, if you are responsible for generating revenue through your team–this idea-packed program will give you practical tools you can use immediately to increase performance. Barbara will review best practices utilized by top sales managers.

As a result of this program you¹ll discover proven strategies such as:

  • How to get your people focused on the right activities that get results as opposed to just focusing on the bottom line.
  • How to observe and critique sales calls to help your people master the consultative sales process.
  • How to ensure your people have a consistent and persistent system to follow up effectively and build relationships. The power of email marketing and follow up will also be discussed.
  • How to reenergize your sales meetings and create a stimulating, valuable and participative experience for your team.

Five Star Service and Sales – It Starts With Me!
Each contact with a customer or member is a “moment of truth”. Front-line staff must always be ready and willing to go the extra mile. Support staff also play a key role by being responsive to their “internal customers” or fellow employees. All staff must make the change from order takers to order seekers. In this highly entertaining and informative program, attendees will learn why service is so important, how to acknowledge and greet people, how to serve our internal customers, how to recognize cues and approach the customers about our services, and, most importantly, how to take responsibility for motivating ourselves.

How to Manage Your Book of Business – The Secret to Expanding Customer Relationships
Chances are some of your VIP customers are feeling neglected and are ripe for being stolen. What are you doing to reach out and touch your best customers, build loyalty, and nurture profitable relationships? As a relationship manager or sales representative your primary role is to retain your “A” customers and expand relationships with your “B” customers. In essence, your job is to effectively manage your “book of business.” In this program, you’ll get valuable information you can use to begin confidently contacting your key customers.

In this idea-packed and energizing program, you’ll discover:

  • Your primary duties as a relationship manager
  • Best practices to manage your book of business
  • How to create a profiling form to get to know your customers
  • How to make the initial introductory call with confidence
  • How to build trust and engage your customers in conversation
  • How to recommend a service or product
  • How to set up an effective follow up system
  • How to add value to the customer relationship with VIP service and education
  • How to conduct client review meetings

The HR Director’s Role – Be Savvy, Be Strategic, Be Smart
In today’s fiercely competitive environment, savvy human resource professionals who add value and impact revenue will win the respect and support of CEO’s and senior management. In addition to hiring staff and monitoring benefit programs, HR can be the driving force behind strategic initiatives. In this idea-packed, energizing and interactive program, Barbara will outline proven strategies you can use to be viewed as a key contributor and business partner. This program was highly-rated at SHRM’s 2003, 2005 and 2006 national conventions. Topics include how to:

  • Think like a strategist, not simply an executor
  • Support your firm’s strategic initiatives
  • Tie HR initiatives to actual sales results
  • Deliver internal service to key business units
  • Score a big win, promote your accomplishments and much more!

Consider a Sales and Service Management Planning Retreat
The Sales and Service Management Planning Retreat is an interactive workshop outlining a comprehensive, step-by-step process for building and/or advancing a sales and service culture. Participants at our retreats identify their strengths and weaknesses, determine key priorities and set specific action steps. With a unified management team, they are then able to develop a list of implementation priorities.

Participants receive a detailed handout, useful exhibits, suggested timetables, and pitfalls to avoid. The program is tailored to your organization. This retreat is ideal if your team needs education on what the sales and service culture development process entails, a greater sense of urgency and buy-in and a step-by-step action plan. The planning retreat will create substantive discussion around pertinent issues and become a catalyst to move forward and determine future priorities.

Full Biography

As both an inspirational speaker and business consultant, Barbara Sanfilippo has two objectives: to help individuals define success, live an on-purpose life and Dream Big! and to help organizations and business owners out-service, out-smart and out-sell the competition.

Her high energy, entertaining and interactive style combined with her idea-packed programs have earned her high marks and repeat business from associations, corporations, and entrepreneurs in nearly every industry segment including: financial services, healthcare, hospitality, mortgage, real estate, retail, government, and many more.

Specializing in motivation, customer service and sales, Barbara draws upon her background as a Vice President and Regional Sales Manager with Bank of America. In addition her training and consulting company Romano & Sanfilippo, assists organizations in building a high performance sales and service culture. The combination of her hands-on experience and research into the specific needs of your group assures a tailored presentation that addresses the unique challenges facing your audience.

Barbara is multi-talented with strong experience in delivering both inspirational and business keynotes for 200 – 2000 people, facilitating senior management retreats, conducting workshops and speaking at sales incentive and staff recognition events. She also offers private group telecoaching sessions.

She is author of Dream Big! What’s The Best That Can Happen? and contributing author in, The Service Path, Your Roadmap For Building Strong Customer Loyalty. The National Speakers Association inducted her into the prestigious, Speaker Hall of Fame in 2001, along with past recipients: Ken Blanchard, Zig Ziglar, Les Brown and Brian Tracy.

In response to the Escalating Financial Crisis throughout our nation Barbara has put together a remarkable keynote address that highlights the crucial steps every business needs to follow so that they can come out of this dark recession a winning business in a failing industry.

Connie Podesta

Connie Podesta is a top-rated professional keynote speaker, executive career/life coach and one of the industry’s leading experts in sales strategies, leadership development, relationships and change. Using her talents as an author, board certified therapist, comedienne and TV/radio personality, Podesta delivers customized high-energy presentations that creatively combine laugh-out-loud humor and compelling insight with real-world strategies and solutions. She has inspired millions of people to increase sales, attract and keep more customers, build longer-lasting, healthier relationships, strengthen their leadership skills and become more profitable and successful than they ever thought possible.

 

TOPICS

Stand Out From the Crowd: How to Out-Think and Out-Perform the Competition
“Business as usual” is no longer enough. The game has changed and the competition is closing in with new strategies daily. If you want to succeed in an environment where dramatic change happens at the click of a mouse, then ask yourself: What do you bring to the table that is so memorable that people would CHOOSE to be your customer, colleague, employee, leader, or partner? Your success will depend upon your ability to differentiate and be recognized as a “one-of-a-kind” brand that delivers more than expected in the areas of added value and amazing service. Entertaining, yet insightful and refreshingly candid, Connie has the answers you need to accelerate past your competition and truly STAND OUT FROM THE CROWD!

Stand Out SALES: How to Out-Smart and Out-Sell the Competition
“Selling as usual” won’t close the deal anymore. Prices, products and services have begun to look alike in the eyes of your customers, and the competition is “cutting deals.” If you want to succeed in sales today, you must set yourself apart and be recognized as a unique, “one-of-a-kind” brand. Ask yourself: What do you offer in the way of added value, extraordinary customer service and creative business consulting that would cause a customer to CHOOSE to buy a product or service from YOU rather than your competition? With wit, wisdom and captivating insight into the mind of both the buyer and the seller, Connie will show you how to STAND OUT FROM THE CROWD and look at “SALES” from a whole new perspective. Get ready to sell like you’ve never sold before—and enjoy a flood of new customers and bankable profitability!

Stand Out LEADERSHIP: How to Influence Others in a Positive Way
You have the power and opportunity everyday to lead others to success. Leadership is not defined by title or corner office, but rather by how you DECIDE to live your life. Your personality, beliefs, character, values and intent are reflected in your choices, words, actions – and your ability or potential to INFLUENCE the thoughts, behaviors, attitudes and lives of the people around you either positively or negatively. Ask yourself are you the type of person that others would CHOOSE to imitate, follow and respect? Do you STAND OUT FROM THE CROWD because of your skills, talents, ethics and expertise? With humor, insight and her “no-nonsense” style, Connie will share the secrets of being the leader others can’t WAIT to follow.

LIFE WOULD BE EASY…If It Weren’t For Other People: How To Deal With Stressful People and Situations
Understanding the complexity of human behavior leaves most of us confused and frustrated! Ask yourself What could my team and I accomplish if we were able to decode the “mystery” of human behavior and use it as a powerful, pro-active force in every area of our lives? Successful personal and professional growth hinges on your ability to learn as much as possible about yourself and others, including why people do what they do and say what they say – so that you can ACT rather than REACT to whatever life throws your way. Learn to STAND OUT FROM THE CROWD so people will CHOOSE you to be their friend, colleague, leader, salesperson, partner and employee. Connie’s funny, on-target and intuitive presentation will reveal the secrets to dealing effectively with every type of personality (including the ones who drive you crazy) so you can enjoy a new level of success, happiness and satisfaction at work and at home!

ACHIEVING BALANCE…In a Crazy 24/7 World: How To Stay Sane When There is Just Too Much To Do!
In Today’s hustled and hurried world, striking that all important life balance (and staying sane in the process) can seem like an elusive and lofty goal! Ask yourself What if I was able to manage all the demands of employers, customers, co-workers, family, and friends while also taking care of myself physically, mentally, and emotionally? Wouldn’t that be the perfect, life-affirming way to STAND OUT FROM THE CROWD? Connie Podesta, an expert in the psychology of human behavior, helps people do just that in a world where seemingly no one sleeps, and even sane people are turning into the workaholic they promised they would never become. Connie deftly combines laugh-out-loud humor, inspired insight, and a realistic take on life to help people re-assess what is important, re-align their priorities, and re-adjust their thinking so they can enjoy the life they work so hard to achieve.

Biography

Connie Podesta is a top-rated professional keynote speaker, executive career/life coach and ONE OF THE INDUSTRY’S LEADING EXPERTS in sales strategies, leadership development, relationships, and change. Using her talents as an author, board certified therapist, comedienne and TV/radio personality, Connie delivers customized high-energy presentations that creatively combine laugh-out-loud humor and compelling insight with real- world strategies and solutions.

Connie has inspired millions of people to increase sales, attract and keep more customers, build longer-lasting, healthier relationships, strengthen their leadership skills and become more profitable and successful that they ever thought possible.

Connie Podesta has both the passion and credentials needed to speak to educators. With a bachelor’s degree in communications and business, and a master’s degree in human relations and counseling, Connie Podesta has been a well-known and trusted educator for more than 30 years. Her classroom experience at all levels (elementary, middle school, high school, and three state universities), is in addition to her being a Board Certified Professional Counselor, an organizational therapist, and an expert in the psychology of human behavior. Connie Podesta has been a keynote speaker to thousands of educators and has presented standing-room-only sessions at the National Elementary School Association, National Secondary Association, and the American Association of School Administrators. Her ability to tackle the toughest educational issues, coupled with her first-hand experience of the rewarding but often complex, frustrating, and stressful nature of the education industry, will leave your audience with a renewed sense of commitment to educate by example and teach with passion

Anthony Melchiorri

In the 20 years Anthony Melchiorri has been in the hospitality business, he has a proven track record of understanding a company’s vision, its individual parts, and how to make those parts work together to complete the whole picture. Knowing that attention to detail and making each part of the operation functional and strong are key to profitability, Anthony has developed and re-positioned some of the finest and most high profile properties in the United States including the first Nickelodeon Hotel and Resort and the landmark Algonquin Hotel.

Anthony takes on clients in need of development or immediate re-positioning, applies his experience and ability to assemble teams specialized in hotel management, and adds value for the owners and developers to ultimately increase their bottom line. He has help create and implement a web-based third-party hotel company that helps owners attract customers at significantly lower margins than traditional third-party companies.

Anthony will help your audience understand how to create a plan, market, promote, and turn their company’s staff into a well-oiled machine. He has an unmatched ability to break down problems and find solutions that generate profits.

PROGRAM TOPICS:

Your brand is your calling card & the reason your customers choose you!
Anthony focuses on the following key issues to ensure that they all blend into your mission statement and the vision you have for your company.
He will help you answer critical questions about:

  • Your Identify: Who are you and why do you exist?
  • Collateral: If a customer touches it, they are touching your business.
  • Design Management: We create from the inside out and build designs that reflect your business, not a trend or a copy of a competitor.
  • Web Sites: They are tools that never tire or sleep and have the potential to expand your brand while you reach and exceed you dreams.

Sales and Marketing
Sales and Marketing are key to keeping your company flexible and moving forward. Develop strategies that will direct a larger market share of your targeted business to you, a critical function of your sales and marketing team. Most companies have reasonably effective sales and marketing departments but few have the creativity to set the standard for how to break down each market segment and work out a strategy to achieve the most desired results.
Your audience will learn the following:

  • How to assess your team and your plan
  • Ensure creation of short term corrective actions while working on long term solutions
  • Evaluate other sales offices, including your competition
  • Break down market segmentation and enact a plan for each segment
  • Review and evaluate your standing within your compset and devise a plan to take full advantage of all your opportunities

Hospitality Operations:
Anthony’s years of experience working with clients has enabled him to identify problems common to both fledgling as well as established companies. This has also given him the insight to help solve them – it’s not as easy as you might think! He will teach you how to develop effective company policies, train your staff, and manage your employees. Learning how to recognize sources of trouble before they have a chance to become crippling issues is vital to building a firm foundation for your company so that it can reach its full potential.
Anthony also teaches:

  • Develop Strategic Short and Long Term Planning. It may be a cliché, but it’s nevertheless true that an ounce of prevention is worth a pound of cure.
  • Enhance Your Customer Service and Create Esprit de Corps. He will help you and your staff strive for ever greater customer satisfaction and teach you how to instill professional pride and team spirit in your employees. Anthony strongly believes that a hallmark of the service industry is recognizing the needs and desires of customers and doing your best to exceed their expectations. As the head of any company there is a responsibility to pass that knowledge and understanding along to every member of the staff.
  • Keep the Bottom-Line in Mind. He will assist you to develop the skills to create realistic budgets, cash flow analysis, and capital investment plans
  • Learn How Best to Deal with Contractors, Vendors and Purchasing Agents. Get your venture off the ground and keep it operating profitably before, during, and after opening
  • Improve Your Aesthetic and Design Concepts. Following the cardinal rule that form follows function
  • Manage and Instruct. Managing the relationships between the corporate offices and the brands can be difficult and challenging requiring skill and finesse

Public Relations:
KEEPING A CLEAR HEAD
Your company’s image is the public face that you present to the world. How you are perceived is far too important to be left to chance. An effective public relations campaign has to be designed to let others know who you are, what you stand for, and how the unique services you provide can benefit them.
Learn how to:

  • Develop press kits and releases
  • Ensure your PR needs are met
  • Provide advice on how best to integrate your business into the social media
  • Set up crisis communication procedures
  • Train you and your staff about how best to deal with the media
  • Help you develop the “Big Idea” that can launch, reinvent or expand your business success

The Public Perception of your Brand is the Single most important Identifier of your Company.

Full Biography

In the 20 years Anthony Melchiorri has been in the hospitality business, he has a proven track record of understanding a company’s vision, its individual parts, and how to make those parts work together to complete the whole picture. Knowing that attention to detail and making each part of the operation functional and strong are key to profitability, Melchiorri has developed and repositioned some of the finest and most high profile properties in the United States including the first Nickelodeon Hotel and Resort and the landmark Algonquin Hotel. He takes on clients in need of development or immediate re-positioning, applies his experience and ability to assemble teams specialized in hotel management, and adds value for the owners and developers to ultimately increase their bottom line.

This April, Melchiorri brings his expertise as the “hotel fixer” to Travel Channel’s new original series “Hotel Impossible.” In this weekly one-hour program, he helps turn around the business of a struggling hotel fighting to survive.

Melchiorri was put on the fast track to success early on at the landmark Plaza Hotel as director of front office operations. This led to several operation positions at such hotels as the Embassy Suites and Millennium Hotels. By the age of 29, Melchiorri became a seasoned professional and was selected to be general manager of the Lucerne Hotel in 1997. Under Melchiorri’s management, the Lucerne was developed into one of the top ranking hotels in New York City, and selected as the New York Times Travel Guide’s Best Service Hotel.

After seven years at the Lucerne, Melchiorri was appointed general manager of the world famous Algonquin Hotel. At the time, the Algonquin had seen better days. Melchiorri and his team closed the hotel for a month and oversaw a basement-to-roof renovation, including all the restaurants and back-of-house areas. Not only did Melchiorri complete the project on schedule and on budget, but he and his team re-positioned The Algonquin to become a highly-rated Michelin Guide Hotel. Further, the hotel’s public relations campaign won a Hospitality Sales & Marketing Association International “Best of Show Award” for marketing.

After the Algonquin was re-positioned by Melchiorri and his team, the hotel owner sold it for a significant return and asked Melchiorri to be senior vice president of the first Nickelodeon Hotel and Resort. There, he oversaw the 25 acre, 800 room resort helping it to become one of the most sought-after travel destinations in Orlando, Florida. Melchiorri successfully made the transition into the asset management side of the business, becoming the first vice president of Tishman Hotels and the asset manager of the Westin Hotel in Times Square.

As senior vice president of New York Hotel Management Company, Melchiorri helped develop a 310 all-suite hotel in Times Square overseeing construction, design, pre-opening, opening and post-opening operations. When Melchiorri’s work was complete, the TripAdvisor guest satisfaction score for the hotel had reached 96%, putting the hotel in the top-two percentile of all hotels in New York City.

Melchiorri has an unmatched ability to break down problems and find solutions that generate profits. In addition to being the host and lead in Travel Channel’s “Hotel Impossible,” he also runs his own company, Argeo Hospitality, consulting on hotel projects for private owners and investors. Argeo Hospitality has the ability to create a plan, market and promote a company, and turn its staff into a well-oiled machine.

Melchiorri served for five years as a protocol officer in the U.S Air Force. He currently resides in New York with his wife and three children.

Alan Parisse

From garbage collector to Wall Street executive, Alan Parisse’s diverse background enables him to present amazing keynotes on leadership, sales, and cycles of change to executives, marketing and sales teams throughout the world. Named one of the “Top 21 Speakers of the 21st Century” by Successful Meetings Magazine, Alan’s mission is to help individuals and organizations ranging from healthcare, to financial services and real estate, create and follow a blueprint for success. He works with numerous organizations, many in transition, to help them re-position their thinking, let go of the past, formulate a vision and take action while confronting their successes, challenges and opportunities.

Alan’s audiences benefit from his sound business judgment, hard won expertise and practical solutions for dealing with reversals and taking full advantage of booms. He is an expert in change, leadership, selling and sustaining success.

Program Topics

This Is Your Time
This is your time, not despite the considerable challenges and changes we are facing, but because of them. This is the time to Shift Into High Gear, optimize your business and position your organization for growing success. This “tough times” talk provides the perspective needed to Thrive In Turbulent Times.

Leadership in Turbulent Times
The traditional sources of power have all either disappeared or diminished. Today’s leaders must re-evaluate their style and master new sources of influence. Lasting success will come to those leaders who inspire new ways of thinking, being and acting.

The Doctor of Sales
Medical doctors are such great salespeople, that even they don’t know they are selling, but they are. Doctors tell us what to do and we are highly likely to do it. Why? Because doctors follow the 7 Rules of Selling. They start by Establishing Their Credibility and end by Taking a Chance and telling us what to do. They know that an expert who doesn’t get us to change our behavior hasn’t done anything. As one doctor put it, ‘nothing happens until the patient swallows the pill.’

In this program, Alan redefines selling in a way that turns the manipulative methods of old into a client-focused mission. Then he provides a roadmap of for advisors to sell and serve their clients and prospects.

Secrets of Successful Presentations
What you say is important, but how you say it often carries the day. This series of programs is designed to combat sameness, encourage authenticity, and expand the options presenters have to achieve their objectives. Formats ranges from a keynote speech to The Speaking Intensive (Two full days for up to 10 people).

Presentations for Financial Advisors

Questions Great Financial Advisors Ask
It is the questions you ask, more than the presentations you make that leads to success for clients and advisors alike. Based on the widely selling book of the same title, this presentation covers attributes of great advisors as well as the questions they ask.

A Lifetime of Saturdays
A successful retirement takes more than money. It takes understanding the human issues that arise and planning for them. Financial Advisors can serve current clients and attract new ones by expanding their client conversation to include more than money. This program will show advisors both the issues and the opportunity.

Complete Biography

Rising from garbage collector to Wall Street executive, Alan Parisse uses his diverse life experience to deliver relevant messages on leadership, sales, and cycles of change to executives, managers, marketing and sales teams throughout the world. Alan’s audiences benefit from his sound business judgment, hard won expertise and practical solutions for dealing with reversals and taking full advantage of booms. He is an expert in change, leadership, selling and sustaining success.

Combining insight and wit to penetrate the complexities of today’s marketplace, Alan has been a guest lecturer at the Stanford Business School, UC Berkeley Graduate School of Business, UCLA Graduate School of Management and the University of Pennsylvania Wharton School of Business.

The first and only speaker to come out of the investment business to be inducted into the National Speakers Association’s Hall of Fame, his expertise, consistency, and client-centric focus led Successful Meetings Magazine to name Alan “One of the Top 21 Speakers for the 21st Century”. An accomplished author, Parisse’s ideas have been quoted in numerous business publications, including: The Wall Street Journal, Business Week and Barron’s.

Alan has written and co-authored numerous books and audio programs including: This Is Your Time, Taking Charge: Lessons in Leadership, The Great Salesperson, Questions Great Advisors Ask, 101 Best Marketing Ideas and The Real Estate Investment Pocket Guide.

Parisse’s articles have appeared in numerous publications, including Executive Excellence, Advisor Today, Medical Product Sales, Life Insurance Selling, Financial Planning Magazine, Pharmaceutical Representative, The Stanger Investment Advisor, The Real Estate Review and The Bank Investment Representative.

Now a lifetime away from his garbage collection days, Alan works with the very best in financial services, healthcare, real estate, technology and more. Alan Parisse is the proven master, making lasting contributions to companies and industries undergoing major transitions throughout the world.

Alan Parisse also works closely with financial professionals enhance their client service and grow their practices by making timely and pertinent information accessible and actionable.

One of the Top 21 Speakers for the 21st Century, Alan is the first person from the investment business inducted into the Speakers Hall of Fame.

A seasoned financial service professional, Alan served as a senior executive for Oppenheimer and other national investment firms. In those roles, he was responsible for developing and marketing major investment strategies.

Some of Alan’s speaking clients include financial firms in North America, Europe and Asia. In addition, he works regularly with clients in high tech, health care, retail and government. This wide-ranging experience allows Alan to consistently offer new and unique perspectives to financial professionals.

A graduate of SUNY Buffalo (B.S.) and the University of Arizona (MBA), he is a member of Beta Gamma Sigma Honorary Business Fraternity.

Alan lives with his wife Lisa in Colorado.

Matt Roloff

Matt Roloff

Matt Roloff is best known for starring in the hit TLC reality show ‘Little People, Big World.’ In over 225 episodes, tens of millions of people around the world have followed the lives and challenges of Matt and his family at their home in Oregon, but there is more to Matt Roloff’s story than the TV show and being a devoted husband and father of four children. Matt operates a successful family farm, has authored two books, was a top salesman for Fortune 500 companies, and currently owns a manufacturing company specializing in mobility equipment designed for little people. Read more

Nancy Friedman

Nancy Friedman

Nancy Friedman is America’s most asked back speaker. And there’s a reason… she’s that good! Her simple, common sense customer service and sales material is quoted by thousands as ‘the best’ around. Nancy’s programs are packed with humor, motivation, tangible tips and valuable information that your audience can use immediately. Nancy’s business background affords her, and you, the benefit of having ‘been there.’ She will have your audiences laughing and learning with tips, skills, ideas and techniques that will last forever.

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