Simon T. Bailey

Simon T. Bailey is a leadership catalyst whose expertise equips emerging leaders with tips, tools, and techniques on how to unleash potential in the world’s most important asset – people. He is the former leader of the world-renowned Disney Institute and founder of the Brilliance Institute, Inc.

Through powerful keynotes and workshops, Simon T. Bailey will challenge how you embrace change, address challenges, and inspire your team to produce results. Understanding how to develop your skills and connections strategically to stand out as a thought leader in your industry will significantly elevate your marketability and win probability

Meetings and Conventions magazine has cited him as “one of the best keynote speakers ever heard or used,” putting him in the same category as Bill Gates, General Colin Powell, and Tony Robbins. Speaker Magazine cited him as one of the top twenty-five “hot speakers” shaping the profession.

Harrison College (Indianapolis, IN) has partnered with him to launch the Simon T. Bailey Emerging Leaders Certificate for individuals, corporations and organizations.

Simon is the author of 7 books including Release Your Brilliance (HarperCollins), which was ranked number 17 of the Top 100 books being read by corporate America, according to 800CEORead.com. His most recent book, The Vuja De Moment! – Shift from Average to Brilliant, is receiving rave reviews.

Simon holds a master’s degree from Faith Christian University and was inducted as an honorary member of the University of Central Florida Golden Key International Honor Society. He is a graduate of the Rollins College Executive Management Certificate Program, one of the top 25 best private graduate business schools in the U.S.A.

TOPICS

Release Your Brilliance: How to Show Up, Be Accountable & Drive Results

Learn how to manage shifting agendas, competing priorities, and internal and external customers. Discover how to be a lifelong learner who pays attention to the tea leaves of change and adapts behavior accordingly to meet deliverables. Take responsibility for your personal brand, personal development, and personal behavior in email, on conference calls, and during video conferences. Learn to effectively communicate and exhibit trust, collaboration, and respect for different opinions.

Customer Experience with a Brilliant Touch

Learn that customer service is more than a department, it’s a mindset. Learn how to create an employee brand. Invigorate your organization to improve employee and customer experiences. Learn how to reenlist heads, hearts, and hands.

Own It! How to Reinvent, Realign & Reignite

Learn the importance of leveraging one’s Individual Development Plan. Take action by using the five core ideas of owning your career and building your personal brand. Create a 90-day action plan and share it with a personal “Board of Directors.” Take action by seeking opportunities to go above and beyond in delivering results.

Releasing Leadership Brilliance: How to Galvanize Your Team & Achieve Significant Results

Learn how to get the best out of the cheetahs and hippos on your team. Learn the difference between Leadershift and Leader “sham.” Become personally responsible for your personal brand and development.

SHIFT: How to Ignite Creativity & Innovation in the “New Normal”

Learn the important difference between déjà vu and “vuja de.” Take action by using the Vuja De creativity tool in your daily business. Inspire your organization to celebrate failure and risk. Discover the seven steps to shifting your business and your life from average to brilliant.

PROGRAMS

CUSTOMER LOVE – REALIGN HEADS, HEARTS AND HANDS TO DRIVE RESULTS

Connections, real connections, result in genuine customer loyalty. Earning the trust and respect of your client or prospective client is no easy task. In today’s information age, the competition for goods and services is even greater and the end consumer not only has more options, but access to vast information about potential offerings.

Building relationships and earning your customer’s love is more important than ever and requires a village. Are your employees fully invested in your thinking and service standards? Building an internal team that is focused on the company’s mission and dedicated to excellence requires leadership that has earned trust and respect.

Upon completion of this course, participants will emerge from this highly interactive session with a plan of action and will be able to:

  • Discover the formula for creating a seamless customer experience.
  • Learn tips, tools, and techniques to create memorable moments for customers.
  • Create an action plan and hold everyone accountable for maintaining the customer-love mindset.

SHIFT YOUR BRILLIANCE – CREATING AN EMPLOYEE BRAND EXPERIENCE

A positive employee experience goes way beyond drinking the Kool-Aid. Even Kool-Aid loses its sweetness over time. Today’s top talent have greater expectations and desire to be part of an inspired team where their personal and professional needs are met.

Your company’s brand and culture have to be front and center. The most basic human need is to feel accepted, to belong.

Upon completion of this course, participants will emerge from this highly interactive session with a plan of action and will be able to:

  • Uncover the methodologies that will allow your employee’s personality, charisma, and brilliance to emerge organically.
  • Embrace corporate storytelling that will motivate, focus, and unleash employees to realize their full potential.
  • Set your company apart from the competition by attracting, growing, and promoting employees who believe and live the brand 24/7.

SHIFT YOUR BRILLIANCE – HARNESS THE POWER OF YOU, INC.

You are the CEO of your brand, and it is as important as the credentials on your resume. You are waiting for your company or organization to do something, and they are waiting for you to take ownership of all that you do.

Whether you hold a leadership position or not, repositioning yourself to revitalize your role within your current team or company is a powerful tool for professional development and rapid career growth. You will learn my strategies for how I went from an individual contributor to a leadership role in less than three years while working at the Walt Disney World Resort.

Upon completion of this course, participants will emerge from this highly interactive session with a plan of action and will be able to:

  • Apply core principles for acquiring the Shift Your Brilliance mindset.
  • Uncover the insight needed to be a high performer.
  • Commit to being a Chief Breakthrough Officer in your department and division.

SHIFT YOUR BRILLIANCE – STOP SELLING AND START CONNECTING

The Gallup Organization states that 70% of human decision-making is emotional and 30% is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience.

It is imperative for sales professionals to stop selling and start connecting. When they sell, that’s a transaction. However, when they connect, a relationship is created for the life of the brand.

This shift in selling has tremendous upside potential as organizations experience disruptive market forces, a change in client needs, and unseen economic headwinds. Sales professionals who intend to grow market share by acquiring new customers and increasing margins from existing customers must examine their sales edge.

In this session with Simon T. Bailey, former sales director for Disney Institute and founder of Brilliance Institute, will inspire your sales team to do the following:

Shift from selling to live and move to learning how to live to sell by creating a personal brand that attracts new opportunities and establishes credibility in the marketplace.
Shift from telling customers about the features and benefits to asking high-grade questions that unearth other potential opportunities.
Shift from just selling a service to fulfilling the customer’s wants and needs. You will also learn how to set your internal team members up for success by providing a seamless and consistent customer experience.
Shift from selling a product or service to connecting to the client’s problem and re-positioning your product or service as a value add.

Biography

Simon T. Bailey is a leadership imagineer and author whose expertise equips emerging leaders and organizations with tips, tools and techniques on how to unleash their potential. He is the former sales director of the world-renowned Disney Institute and founder of Brilliance Institute, Inc.

Bailey has been cited by Meetings and Conventions magazine as “one of the best keynote speakers ever heard or used,” putting him in the same category as Bill Gates, General Colin Powell, and Tony Robbins. Speaker magazine cited him as one of the top 25 “hot speakers” shaping the profession, and in 2013, Bailey was Meetings Net editors’ pick for favorite speaker of the year.

Bailey’s new book, Shift Your Brilliance – Harness the Power of You, Inc. (Sound Wisdom, May 2014), is a call to action that invites readers to shift their thinking, creating a disruption from the norm that ignites innovation, increasing accountability and profitability in life and business. He’s the author of seven books including Release Your Brilliance: The 4 Steps to Transforming Your Life and Revealing Your Genius to the World (Harper Collins), which was ranked number 17 of the top 100 books being read by corporate America, according to 800CEORead.com.

He is a weekly columnist for American City Business Journal and has been quoted in Entrepreneur magazine. He has spoken in front of worldwide audiences and impacted over a million people working with brands like Verizon, Chevron, McDonald’s, Nationwide, Wells Fargo and Subway.

Bailey holds a master’s degree from Faith Christian University and was inducted as an honorary member of the University of Central Florida Golden Key International Honor Society. He is a graduate of the Rollins College Executive Management Certificate Program, one of the top 25 best private graduate business schools in the U.S.

He lives in Windermere, Florida, with his family. When he is not working, he cheers on the Buffalo Bills and the Orlando Magic, and enjoys eating apple pie and going to the movies!

Harvey Alston

Harvey Alston Motivates People and Organizations to Be Their Best! Harvey is a highly interactive and spirited presenter who speaks on his personal, proven message of being the best.

EDUCATIONAL MOTIVATOR!

    

Considered one of the most dynamic, “high octane” speakers in America, Harvey Alston has been a full-time speaker since 1989. He has spoken to millions of people throughout the United States who have benefited not only from his knowledge, but also from the wisdom that Alston brings to the finish line.

His unforgettable words of individual responsibility for achievement have improved spirits, spurred growth and changed lives. His powerful, soul-searching presentations uplift audiences to a higher standard and to a level where they strive only for the best. Harvey Alston believes in solitary achievement, shared accomplishment and the dignity of human beings

His powerful presentations on individual responsibility for shared achievement uplift audiences to a higher standard, and to a level where they strive only for the best.

He is a master communicator who believes in solitary achievement, shared accomplishment and the dignity of human beings. His words of individual responsibility for achievement have improved spirits, spurred growth, and changed lives. As an educator Alston has taught English, biology, health, life sciences and math curricula, and over the years, he has received recognition from groups such as the Ohio House of Representatives as one of Ohio’s Finest Citizens; the City of Columbus declared a Harvey Alston Day; and he was commissioned a Kentucky Colonel, among numerous national recognitions and awards.

However, none has more impact than the response from those individuals whose lives have been dramatically changed. Harvey Alston has the courage it takes to remind people that life is only what they make it, that self-respect does not come with the job, but is brought to the job by people who do the best they can do, with whatever work is available to them.

TOPICS:

Educational Motivation
In this program Harvey Alston provides ideas and tools so that students will be able to apply effective strategies and ideas on how to become the best; demonstrate ways to be more effective as leaders; identify school challenges and ways to handle them; develop a specific goal-setting strategy; work more effectively as members of a team; enhance their communication and listening skills; and apply effective strategies and ideas to become trailblazers.

You Are the “BEST!”
Believe in yourself and don’t hesitate to let others know that you are great! Expand your mind and continue to grow for you will always be the star of the show. Strive to achieve excellence in all that you do for God knew what he was doing when he created you. Think before you act, work before you rest, and let the world know that you are the “BEST”.

Getting Down to Business
This program was developed to help both small and large businesses get on focus and develop success guidelines for employees and management.

The Best Team Doesn’t Win Nearly As Often As the Team That Gets Along “BEST”
The areas covered are: Marketing, Attire, Skills, Interest, Visualization, Goal-Setting, Work Ethics

Be the Best
Harvey has taken his personal proven message “Be the Best” to literally millions of people. His unforgettable words of individual responsibility for achievement have improved spirits, spurred growth, changed lives. Alston’s powerful, soul-searching presentation uplifts people to a higher standard – to a level where people strive only for the BEST.

WORKSHOPS

Climbing the Rough Side of the Mountain
This program is a highly interactive and spirited search for solutions, designed to provide a variety of educational experiences through the delivery of subjects on the cutting edge of team leadership. Alston will share practical skills that will enhance quality of life by reshaping lost abilities, heighten expectations, rebuild hope, confidence, self-respect and desire.

Customer Service-S.O.U.L. “Service On Unbelievable Levels”
Learn to develop strategies for the BEST customer service by planning the future of your employees. This seminar will research different delivery styles of successful businesses that have an understanding of what it takes to motivate employees.

Competent Communication
This program will build your communication skills and enhance skills for listening and identifying the obstacles to effective listening. Participants will be involved in adapting to communication within social context and adjusting the physical context of symbolic functional dimensions, as well as develop strategies for public group communication with active knowledge of verbal and nonverbal communication.

Practical Parenting
Alston discusses ways to “Know Your Child’s Interests”, “Using TV Wisely”, “ABCs of Parenting”, “Advice for Living with Pre-Teens”, “Parents Watch Your Language”, and “Discipline, a Preventive Force”.

Class Room Management
The program for student behavior, “How Well Do You Like Yourself” will teach skills for getting parents involved. The seminar content will cover strategies for developing trust, power, and rules for raising what is considered to be a delinquent child.

Code of Conduct
Start with sharing your own “credo” or “code of conduct”. Have you thought about the rules that guide your life? Do you act as a result of your parents, teachers, or friends expectations? Or do you act because you have decided what you think is right? What influences your life choices? In this exercise you will write your own “code of conduct.”

Bullying and Hazing
This program starts by asking the following questions, “What is bullying”? What is the difference between having a little fun and hazing? After discussing the responses and then sharing the answers with the group, attendees will break into smaller groups and role-play situations; afterward groups will have to come up with answers, which will be presented to the whole group.

Integrity
How do you define integrity? What is honesty? Are there varying degrees of honesty? What makes a person dishonest? This workshop explores these questions, discussing the responses and then sharing the answers as a group. After the definition of integrity is discussed participants will break into smaller groups, questions will be passed out and the groups will collaborate on their answers. The results will then be presented to the whole group.

Conflict and Resolution
This session focuses on the ability to impact those around us using some of the skills learned about personal code of conduct. The group will be led through a worksheet which will teach them how to resolve conflicts. Role playing will be used to show some of the daily conflicts that people face in achieving their goals.

Excuses vs. Excellence
The participants will write down actual excuses they have used, and then break into smaller groups. The splinter groups will select a situation or problem and present the solution to the whole group. Each solution must apply to “The Test” of honesty, integrity, and the good of all and one.

 

….MORE information on Harvey Alston!

Harvey Alston 6

Harvey Alston Be The Best -

Full Biography

Considered one of the most dynamic, “high octane” speakers in America. Harvey Alston has been a full-time speaker since 1989. He has spoken to millions of people throughout the United States who have benefited not only from his knowledge, but also from the wisdom that Harvey Alston brings to the finish line.

Harvey Alston’s unforgettable words of individual responsibility for achievement have improved spirits, spurred growth, and changed lives. His powerful, soul-searching presentations uplift audiences to a higher standard, and to a level where they strive only for the best. Harvey Alston believes in solitary achievement, shared accomplishment and the dignity of human beings.

As one of the most in-demand speakers in America, Harvey Alston’s career has spanned positions from head football coach of Columbus East High School in Ohio in 1968, to assistant director of student financial aid at the university level. As an educator he’s taught English, biology, health, life sciences and math curricula.

Over the years, Harvey Alston has received recognition and awards from such diverse groups and organizations as the Ohio House of Representatives as one of Ohio’s Finest Citizens, the City of Columbus declared a Harvey Alston Day, and he was commissioned a Kentucky Colonel, and has received numerous national recognitions and awards. However, none has more impact than the response from those individuals whose lives have been dramatically changed. People walk away from Harvey Alston’s presentations knowing they have just heard someone who “has been around the track a few times” and one who shares it in a way that people do not forget. He has the courage it takes to remind people that life is only what they make it, that self-respect does not come with the job, but is brought to the job by people who do the best they can do, with whatever work is available to them.

Harvey Alston’s enterprise is called Best Inc., based on his philosophy and the book titled “Be the Best.” He is a member of the National Speakers Association and serves as advisor to many civic boards, panels, and commissions.

Mikki Williams

What do the Cree Indians of Canada, bankers in Australia, farmers in Indiana, insurance agents in Singapore, and German fitness professionals all have in common with AT&T, IBM and Lockheed? MIKKI WILLIAMS!

Mikki Williams, CSP, is an international speaker, trainer, consultant, coach, author, radio & TV personality and entrepreneur extraordinaire. She was featured on the front page of The Wall Street Journal, named one of the Outstanding Connecticut Women of the Decade by the United Nations, and ABC did a television documentary about her life. She has spoken on every continent (except Antarctica), at President Mandela’s South African home and twice at the White House.

Whether addressing the prestigious Million Dollar Round Table, or sharing the platform with Suze Orman or Tony Robbins, her unique storytelling is transformational, thought-provoking and she holds her audience members accountable to action. A highly sought after speaker, Mikki provides take home messages that improve the quality of people’s lives. Her unique audio visual aids, not Power Point, or computer generated graphics but Play-Doh, PIES cards, customized goal bands, have made her programs more memorable and fun. When people laugh, they relax, they learn more. Mikki believes in the power of humor in all programs whether inspirational or business skills.

SOME OF MIKKI’S MOST POPULAR PROGRAMS

The Whole Life Trilogy addresses the complexities, challenges and joys of life and the rewards offered through a life lived in harmony with one’s values. The Whole Life Trilogy is made up of three distinct programs — each one a unique blend of the Program Topics outlined below. They are offered independently in this suggested sequence:

Part 1: A Balancing Act: Walking the Tightrope of Life
Learn how to achieve your goals in this powerful, life-changing program that deals with potential, inspiration, change and perspective. It addresses life skills, quality of life issues and wholeness as it relates to achieving balance in our lives.

Part 2: We Interrupt this Life to Bring You…
Life is full of interruptions: birth, death, divorce, relocation, new job, health challenges, financial disasters, events that shape our lives and give us opportunities to evaluate, change, grow and find our purpose in life.

Part 3: Running the Human Race: From Success to Significance
There are times in our lives when we wonder if our vision is in sync with our values. When our purpose, our ideals and our results are not in harmony, we are out of balance. Maintaining a perspective, when we are racing to keep up with time, in an era which always seems to be accelerating, is one of life’s greatest challenges.

How to Set Yourself on Fire!
Inspiration! Interaction! Humor! Pathos! This program delivers a universal message of quality of life, change and balance. It has inspired people to make significant changes in their personal and professional lives. Discover your uniqueness and develop your potential to shape your life.

ADDITIONAL PROGRAMS INCLUDE;

  • You’ve Got Personnel-ity™
  • Speak Loudly and Carry a Big Shtick™
  • The Timing of the Shrewd™
  • Your Net-Work Is Important to Your Net-Worth™
  • Customer Service or Lip Service?™

Full Biography

What do the Cree Indians of Canada, bankers in Australia, farmers in Indiana, insurance agents in Singapore, and German fitness professionals all have in common with AT&T, IBM and Lockheed? MIKKI WILLIAMS!

Mikki Williams, CSP, is an international speaker, trainer, consultant, coach, author, radio & TV personality and entrepreneur extraordinaire.

She was featured on the front page of The Wall Street Journal, named one of the Outstanding Connecticut Women of the Decade by the United Nations, and ABC did a television documentary about her life. She has spoken on every continent (except Antarctica), at President Mandela’s South African home and twice at the White House.

Mikki earned her designation as CSP, Certified Speaking Professional, an honor bestowed on less than 500 professional speakers worldwide. She was awarded the National Speakers Association Golden Mike Award, Small Business Advocate of the Year, Entrepreneur of the Year and the International Business Person of the Year. She has hosted her own radio and television shows and has made guest appearances worldwide. Whether addressing the prestigious Million Dollar RoundTable, or sharing the platform with Peter Drucker or Tommy LaSorda, she has a dynamic ability to communicate to an audience, delivering practical information in a down-to-earth style.

In addition to Mikki Williams Untld., her speaking and training firm, and Coaching, etc . . . , her coaching and consulting enterprise, she is the Chair of two Chicago CEO think tanks, affiliated with Vistage, the world’s largest CEO organization and a resource speaker for their worldwide network.

Mikki is the unexpected; a unique, one-of-a-kind talent, eclectic, original, refreshing, and smart. An inspirational humorist and business motivator, her many successful careers have given her a wealth of information and experience in sales and marketing, teamwork, communication skills, customer service, creativity, change management, humor in the workplace, wellness and motivation. She wrote a book on customer service and produced several tapes and videos. Her inspirational life story has been optioned for a book and movie. An Enthusiologist™ who went from dance choreographer through nine successful careers to word choreographer, she mixes entertainment and humor with business savvy and knowledge to share insight and inspiration for life changing impact. From the corporate world to the ever-changing world we live in, she is a breath of fresh air: outrageous, fun, stimulating, informative and most of all, real! Carpe Diem!

Rita Davenport

Rita Davenport is an internationally recognized expert in the principles of success, time management, goal-setting, creative thinking, and self-esteem and confidence. Her unique background as an entrepreneur, corporate executive, author, speaker, humorist, and broadcaster sets her apart and has made her one of the most beloved and widely admired role models on the speaking circuit. She produced and hosted her own award-winning television shows in Phoenix, Arizona, for 15 years. Read more

Susan Brooks

Susan Brooks is, and always has been, a service enthusiast! She began her multi-million dollar cookie gift and mail order company Cookies From Home literally from scratch, nearly 30 years ago. As the Corporate Cookie Queen, Brooks is in good company with Famous Amos and Mrs. Fields. She recently sold Cookies from Home to focus full time on her Service Enthusiasm, Leadership, and Intuitive Mastery series. Although she is a sales and marketing guru, Brooks is best known as a die-hard Service Enthusiast, where she can ‘raise the bar’ of service excellence in your company… and in your world. Read more

Steve Rizzo

Steve Rizzo is a motivational mechanic who tunes and tweaks each member of his audience to succeed at their full potential. Through the guise of humor, Steve teaches the methods for improving opportunities and provides the skills your group needs to get to a better place at work and in life. A place that brings greater enthusiasm, increased productivity, and new levels of success! With a delivery that is poignant, entertaining and inspiring, Steve, affectionately known as the “Attitude Adjuster,” takes motivation and confidence building to a whole new level.” Read more

Ram Charan

Ram Charan is a highly sought after business advisor and speaker famous among senior executives for his uncanny ability to solve their toughest business problems. For more than thirty-five years, Dr. Charan has worked behind the scenes with top executives at some of the world’s most successful companies, including GE, Verizon, Novartis, Dupont, Thomson Corporation, Honeywell, KLM, Bank of America, and MeadWestvaco, and has shared his insights with many others through teaching and writing. Charan is well known for providing relevant advice that takes into account the real-world complexities of business.

Identified by Fortune as the leading expert in corporate governance, Dr. Charan is helping boards go beyond the requirements of Sarbanes-Oxley and the New York Stock Exchange by providing practical ways to improve their group dynamics. Boards, CEOs, and senior-most human resource executives often seek his advice on talent-planning and key hires. Over the past decade, Dr. Charan has captured his business insights in numerous books and articles; in the past five years, his books, including Execution: The Discipline of Getting Things Done (with Larry Bossidy), What the CEO Wants You to Know, Profitable Growth, and Boards That Deliver have sold more than 2 million copies. A frequent contributor to Fortune, Charan has written two cover stories, “Why CEOs Fail” and “Why Companies Fail,” and has had articles in the Financial Times, Harvard Business Review, Director’s Monthly, and Strategy and Business.

PROGRAM TOPICS

Leading Your Business Through the Global Tilt
It is quite obvious the business world is in a state of flux. We have plummeted from the highs of the last economic boom into the most troubled economy of the past fifty years – an economy that is now globally interconnected and immensely complex. Businesses are frantically trying to find their way in the newly reworked landscape, where the rules of the game seem unclear and sometimes unfair. Drawing on his experience with businesses worldwide, Ram Charan offers perspective and insight for business leaders operating in this new competitive arena, where the balance of economic power has dramatically shifted. The audience will learn:

  • The profound shift in economic power that is underway and the opportunities it presents
  • How to formulate a clear-headed strategic response to new kinds of global competition
  • What resources, skills and talent will be needed to respond to the global tilt
  • How to reorient the organization’s psychology and decision making
  • Specific companies in the North and the South that are succeeding in today’s challenging environment

Execution
The wide gulf between strategizing and getting things done is a growing problem in today’s increasingly complex business world. For businesses to prosper and grow, particularly in a challenging business environment, the gap between promising results and delivering them must be closed. Charan argues execution takes place as a result of robust dialogue that links people, strategy and operations. What’s more, he contends that leading the three core processes of an organization (people, strategy and operations) is the real job of running a business and espouses the need for deeply and passionately engaged leaders. The audience gains:

  • Recognition that execution cannot be delegated
  • Insight into how companies like Wal-Mart, Dell, and GE use execution to out-compete
  • The framework of flawless execution
  • Tools to develop the discipline of execution
  • Ability to use a robust, reality-based process for thinking about business in an integrated way

Growth
Growth is vital to economic recovery and is among the most pressing issues facing companies today, but growth doesn’t happen because managers decide to broaden the product line, spend more money on technology, beef up the sales force or acquire another business. Instead, growth starts with a mindset and insatiable curiosity about the world’s needs. This speech helps the audience:

  • Understand if the business isn’t growing sustainably and profitably, it’s dying
  • Learn how to fund growth, the corporate mindset required to grow, and the factors that must be considered to achieve balanced growth
  • Grasp a method of looking rationally at the risks involved in growth

Talent
The need for talented people in the right jobs can be summed up in a simple way: no talent, no numbers. Talent is a leading indicator of whether the business is headed up or down. Smart leaders put people before numbers, because it is talent, in the end, that delivers the numbers necessary to keep a business strong and healthy. The audience will gain:

  • Insight into how world-class companies find and nurture leadership talent
  • Understanding of why intimacy with your talent and a repetitive rhythm
  • of reviews are the foundation for creating a steady, self-renewing stream of leaders for all levels of an organization
  • Recognition that while financial results, market share, brand and legacy products all have a half-life that seems to grow shorter by the year, talent is the only competency that endures
  • Ability to pinpoint and build an individual’s leadership strengths
  • Specific guidelines for assessing and improving your company’s talent mastery capabilities

Innovation
We live in a world of unprecedented change and massive volatility. What remains constant is the capital most companies hold in terms of innovation and creativity. “Innovation,” says Charan, “is the world’ s best and perhaps only way to win in the face of fast commoditization.” Using examples such as Procter & Gamble, Honeywell, Nokia, LEGO, GE, HP and DuPont, all of which harnessed the power of innovation, Charan offers both an instructive and inspiring look at transforming today’s companies and remaining profitable in the face of economic uncertainty. The audience will gain:

  • How to put the customer at the center of innovation
  • The building blocks of innovation
  • How to view innovation as a social process
  • Insight into reducing the risk of innovation failure
  • The knowledge to become a leader in innovation

Profitability /Selling
The twin components of making a company profitable are a keen understanding of the operational underpinnings of the organization and creating a world-class sales team. Charan imparts the basics of business, the universals of success that apply whether you are selling fruit from a stand or running a Fortune 500 company. From this foundation, he then explains in detail how to run a company that is customer-centric- an absolute must in a world where pricing has collapsed and the consumer ‘s ability to comparison shop is unprecedented. Charan strips back the functions of running a company and making its sales team high functioning, no matter the size of the organization or the current business climate. The audience will gain:

  • Ability to get deeper and richer knowledge of your customer’s need and process for making purchase decisions
  • Insight into how to help your customer improve margins and drive revenue growth
  • Knowledge of how to connect sales with other key functions, such as finance and manufacturing
  • Insight into how to design new, customized offerings
  • Understanding of how to de-emphasize price in the selling process

Corporate Boards
In 30 years of helping directors deal with the practical challenges of governing well, Charan has become a leading authority on corporate boards. Directorship magazine named him “one of the most influential people in corporate governance and the board room.” He facilitates board self-evaluations, peer reviews, strategy retreats, and CEO evaluations, and advises on recruitment of new directors and compensation. Charan has served on several boards and on the National Association of Corporate Directors Blue Ribbon Commission on Corporate Governance. Participants will learn:

  • Specific ways boards can add or destroy value
  • How to define roles and assess performance for committees and the full board
  • How to set the board agenda in a way that moves the business forward
  • Principles of succession planning for the board
  • How to make the board a competitive advantage

Leadership
Fortune magazine calls him “the most influential consultant alive” – a reputation earned through more than 30 years of wise counsel to top business leaders around the globe. Charan has a unique perspective on how great leaders differ from the rest. He breaks through the fac;:ade of leadership to explain the capabilities leaders must possess, how to build a leadership-driven company, how to lead in economic uncertainty, how to develop and grow your own leadership capability, and finally, how to plan for smooth succession. The audience will gain:

  • Insight into what those teaching leadership tend to miss
  • Knowledge of when and how personality matters
  • Insight into how to build a pipeline of leaders who deliver
  • Understanding of how a company can develop leadership at each level of the organization
  • Ability to implement the “Apprenticeship Model” to grow new leaders

Ram Charan Books

 Full Biography

Ram Charan is a world-renowned business advisor, author and speaker who has spent the past 35 years working with many top companies, CEOs, and boards of our time. In his work with companies including GE, MeadWestvaco, Bank of America, DuPont, Novartis, EMC, 3M, Verizon, Aditya Birla Group, Tata Group, GMR, Max Group, Yildiz Holdings, and Grupo RBS, he is known for cutting through the complexity of running a business in today’s fast changing environment to uncover the core business problem. His real-world solutions, shared with millions through his books and articles in top business publications, have been praised for being practical, relevant and highly actionable—the kind of advice you can use Monday morning.

Ram’s introduction to business came early while working in the family shoe shop in a small town in northern India, where he was raised. He earned an engineering degree in India and soon after took a job in Australia. When his talent for business was discovered, Ram was encouraged to develop it. He earned MBA and doctorate degrees from Harvard Business School, where he graduated with high distinction and was a Baker Scholar, then served on the faculties of Harvard Business School and Northwestern University before pursuing consulting full time.

Ram’s work takes him around the globe non-stop and gives him an unparalleled, up-to-date insider view of how economies and leading companies operate. Through keen observation and analysis, he forms powerful insights that help business leaders face their toughest challenges in the areas of growth, talent development, corporate governance, and profitability. His timely concrete advice is a powerful tool in navigating today’s uncertain business climate. Former Chairman of GE Jack Welch says Ram “has the rare ability to distill meaningful from meaningless and transfer it in a quiet, effective way without destroying confidences,” while Ivan Seidenberg, the former CEO of Verizon, calls Ram his “secret weapon.”

Ram has coached more than a dozen leaders who went on to become CEOs. He reaches many more up-and-coming business leaders through in-house executive education programs. His energetic, interactive teaching style has won him several awards, including the Bell Ringer award at GE’s famous Crotonville Institute and best teacher award at Northwestern. He was among BusinessWeek’s top ten resources for in-house executive development programs.

He has authored 15 books since 1998 that have sold over 2 million copies in more than a dozen languages. Execution, which he coauthored with former Honeywell CEO Larry Bossidy in 2002, was a #1 Wall Street Journal bestseller and spent more than 150 weeks on the New York Times bestseller list. He also has written for publications including Harvard Business Review, Fortune, BusinessWeek, Time, Chief Executive and USA TODAY.

Ram was elected a Distinguished Fellow of the National Academy of Human Resources and has served on the Blue Ribbon Commission on Corporate Governance. He has served on the boards of Hindalco in India, Emaar, Austin Industries, Tyco Electronics, and Fischer and Porter. His newest book, Global Tilt (Crown, February 2013), is a guide to leading your business through the radical shift in economic power currently underway.

 

Mike Frank

“Little Ideas Pay Big Dividends in Sales”

While Mike Frank speaks on a number of business related topics, sales is his background and his strongest suit. He worked his way up from a fledgling salesman to vice-president of sales for an international company – he did this within four years and by the age of 26. His strength is in customizing the presentation, based on the client’s requests. He provides a high energy style, yet with solid practical, real life sales information.

He has been a straight commission salesperson his entire life. Mike is one of the very few people that Zig Ziglar asked to provide outside input in his best selling book, SECRETS OF CLOSING THE SALE. Several years ago, ENTREPRENEUR Magazine featured him in an article on several of the top sales trainers in America.

Mike speaks with authority, credibility and experience. Mike believes that is the little things we do or don’t do that makes the difference in sales success. He focuses on that concept and unless the client prefers a different title, he calls the program, LITTLE IDEAS PAY BIG DIVIDENDS – whether he is speaking for one hour or four hours. Mike is just as effective with retail salespeople as he is with ‘outside’ salespeople.

Among the pieces of the sales process that he can address are:

  • Prospecting skills
  • Working effectively with the gate keeper
  • Building rapport/positive relationships with clients
  • Organization/time management
  • Qualifying the prospect…the effective use of questions
  • Making an effective presentation
  • Overcoming objections
  • Closing the sale
  • Follow up after the sale or missed sale
  • Marketing ideas
  • Getting and using testimonials
  • Going the extra mile in customer service
  • Using creativity to the utmost, even if you’re not creative

PROGRAM TOPICS/TITLES

SALES, MARKETING, BUSINESS

Mike can speak for:

  • Outside Sales
  • Retail Sales
  • Trade show sales

Among the topics he can include in any sales or marketing directed presentation are:

  • Prospecting skills
  • Building rapport/positive relationships with clients
  • Organization/Time Management
  • Qualifying the prospect
  • Making an effective presentation
  • Overcoming objections
  • Closing the sale
  • Follow up after presentations
  • Marketing goes way beyond selling
  • Getting and using testimonials
  • Creative marketing and sales concepts

MANAGEMENT AND LEADERSHIP

  • Managing Change
  • Leadership by Example
  • Ethics in Today’s Business World
  • Creative Management and/or Marketing Concepts
  • “Entrepreneurism…Today and Tomorrow
  • Excellence in Entrepreneurship
  • Managing Time
  • Finding, Hiring, Motivating, Training and Retaining Good People
  • Enhancing Productivity

CUSTOMER SERVICE

  • You Can’t Separate Effective Customer Service from Effective Sales Skills
  • Effective Customer Service Starts at the TOP
  • Every Department is the Customer Service Department
  • How to Avoid Customer Complaints
  • How to Deal with Customer Complaints
  • Building Strong Client Relationships

EFFECTIVE SPEAKING AND PRESENTATION SKILLS

  • Speaking Skills for the Amateur
  • Speaking Skills for the Professional Speaker
  • Speaking Skills for Business Executives and/or Salespeople

MOTIVATION AND ATTITUDE

  • Coping with Change
  • Realistic Thinking and Positive Doing
  • Teamwork Makes the Difference

COMMUNICATION

  • Communicating Effectively
  • Communicating with Confidence

Full Biography

Mike worked his way up from salesman, to manager, to district manager, to regional manager, to national sales manager, to vice president of sales of an international corporation – within 4 years and before he was 26 years old.

He has spoken to over 3000 audiences in the United States, Canada, Australia, Malaysia, the Philippines, and Mexico and co-authored two books. In 1995, Mike published his first solely authored book.

He was the 1980-81 President of the 4000 member, National Speakers Association. He has made over 19,000 “cold-call” field sales presentations and has “field trained” over 100 salespeople.

Mike has been featured in many corporate “in house” video tape training programs. In 1980, he received the CSP designation (Certified Speaking Professional) from the National Speaker’s Association. Fewer than 8% of the membership has received this distinction. In 1990, Mike was the first speaker to ever receive both of the National Speakers Association’s highest honors in the same year:

• The CPAE Hall of Fame Award (Council of Peers Award for Excellence), presented to him by Dr. Norman Vincent Peale (only 135 other speakers have received this prestigious award)

• The CAVETT AWARD, the most cherished honor in the speaking industry
Mike attended the University of Georgia where he attained his BBA in Insurance/Real Estate.

Kare Anderson

Become More Quotable and Connected in This Increasingly Complex World. Attendees literally see how to become top-of-mind in their world as Kare Anderson, Emmy-winning former Wall Street Journal and NBC journalist literally demonstrates behavioral research-based ways to connect better with more kinds of people. From scientists to pro athletes, thousands of people have adopted Kare’s connective cues to become more quoted and accomplish great things. She honors three audience members by name as positive examples.

Kare leaves audiences laughing and feeling closer as they learn. As a trailblazer in media, business and government, Anderson offers cutting edge insights, unforgettable vignettes and actionable tips. She was the first Cable and Wideband director for Pacific Telesis, a founding board member of Annie’s Homegrown, co-founder of nine political action committees, a state senator’s chief of staff, and a journalist covering business and trends in five countries. For two venture capital firms she’s provided strategic communication coaching for their clients, 48 start-up companies and three pre-IPO teams.

PROGRAM TOPICS

Forge Smart Partnerships to Thrive in Tough Times
Become top-of-mind in your market by forging the partnerships that generate stand out value and visibility. Kare has crafted over 40 successful alliance strategies for clients as diverse as Legos, Siemens and Mayo Clinic. Discover the seven proven methods that any kind or size of organization can use to burnish their brand and attract more clients and per-client spending without spending more. Learn the steps, pitfalls to avoid, success stories and eight ways to jumpstart your first, partnership-based outreach action from the author of Walk Your Talk: Grow Your Business Faster Through Partnerships. Leave ready to jumpstart your first profitable partnership.

Create the On-Site Experience That Builds Bragging Rights
Just as a movie director storyboards the sequence of scenes to pull audiences into the story, you can increase the number of positive moments your audience feels when stepping into your place or event. From the first sight to the last touch, increase the multi-sensory cues that nudge people to participate, buy, return and refer others. Hospitals, hotel, conferences and stores have all evoked greater experiences, using Kare’s storyboarding method. Discover how to conduct an Exposures Audit, then craft the moment-by-moment, one-of-a-kind experiences that others rave about.

How Exhibitors Pull More Prospects Closer to Buying: 30 Tips in 30 Minutes
Show your exhibitors how much you appreciate their participation. Offer this idea-packed session after they’ve set up their exhibits and when the trade show floor not open.

Exhibitors learn how to keep hot prospects involved, even when others dominate conversation, and ho to make their booth, brochures, and staff image complementary, rather than clashing and confusing. They’ll hear about three no-fail traffic-builders, actions that ambush or intimidate, clothing patterns that shorten attention, and more. Kare has won rave reviews for this session at over 100 conferences where she’s also presented a program for all attendees. Bonus: Offer attendees Kare’s Hot Tip Sheet to exhibitors.

Customized Programs
Kare will customize keynotes, speeches, and break out sessions for your company or organization, to make the most out of your meetings and employee gatherings.

 

Full Biography

From scientists to salespeople, thousands have learned to become happier and higher-performing with others by adopting Kare Anderson’s life-affirming methods. This once “phobically shy,” Emmy-winning TV commentator turned public speaker shows how to communicate to connect. Through Kare you can discover how to become more clear, compelling, collaborative, client-attracting, and quotable.

Kare’s the publisher of the international “Say It Better” ezine. She’s the author of several books, including Getting What You Want (in 19 languages), Resolving Conflict Sooner, Walk Your Talk: Grow Your Business Faster Through Successful Cross-Promotional Partnerships, and Beauty Inside Out.

She’s a trailblazer in media, business, and politics and a former journalist for the Wall Street Journal, Le Monde, UPI, and other newspapers. Kare was Pacific Telesis’ first Wideband and Cable Division Director, a co-founder of a national public affairs and advertising firm, and now president of the Say it Better Center. In government, she was a state senator’s chief of staff, co-founder of nine political action committees and appointed commissioner. Kare’s a frequent strategic communication coach to leaders in business and government.

Kare has a joint MA in Urban Planning from Occidental College and the University of Southern California and a Certificate in Economics for Practicing Journalists from the London School of Economics, and she was a Fellow with the Coro Foundation in Public Affairs.

Her clients are as diverse as Sony, Nomura Securities, National Renewable Energy Labs, Pfizer, Hewlett Packard, and Ringling Brothers. As David Rockefeller Jr. said after hearing Kare speak, “She will forever change how you see yourself and your world.”

Elaine Allison

If you are looking for more than just a keynote speaker but rather someone who has “been there done that” in the trenches themselves then look no further. Elaine Allison, CSP is an international speaker and Customer Service Expert who has truly learned the secrets of customer service first hand. She is author of the best-selling book, The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don’t Golf. Elaine delivers powerful keynotes and training programs that have immediate impact audiences. Your audience will learn new skills and techniques that they can apply immediately.

Elaine was one of Canada’s first female prison guards in an all male maximum security prison at the age of 19. She had a crash course in understanding how people interact with each other as her life virtually depended on it. She began to truly observe how we resolve issues, discover innovations and uncovered unique methods for dealing with even the most difficult situations.

She has been featured on ABC World News, Global TV, The Globe and Mail and many networks, newspapers, and radio shows across North America. Elaine’s hands-on experience, real life stories and illustrations of what we encounter daily helps audiences consider all their options and apply immediate solutions.

PROGRAM TOPICS

Transforming Teams into Customer Care Crusaders
Without customers, there is no business. You won’t need a marketing, accounting or operations department without them. Organizations that have raving fans actually have fewer error rates and lower costs to handling service breakdowns. The question is: How do you get your departments, stakeholders and (in some cases) even your suppliers to provide the kind of service you expect?

The customer is affected by what is happening with your organization, internally as well as externally. If you are ready to discover how a Culture of Care is created so your customers rate you number one, you will need the resources and skills Elaine provides to audiences. In Elaine’s “customer ized” sessions, you can find out how to:

  • Use the secret technique that turns teams into Customer Care Crusaders
  • Deliver extraordinary service even when things don’t go as planned
  • Employ the “Knock it Off Nicely” technique with each other and your suppliers so they understand your standards
  • Implement change and get your teams eager to implement it
  • Use a simple unique technique to solve service breakdowns from the inside out

Leading a Culture of Customer Care
Everyone’s leadership styles vary, from participative to autocratic and everything in between. There may be no “best way”, however leading a culture of care is based on results. In Elaine’s leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders. In her interactive and laugh out loud sessions, leaders will:

  • Uncover which service breakdowns to focus on first
  • Discover whether it is a system problem or a people problem, or both and what to do about it
  • Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can
  • Find out which targets, goals and nets to set with your teams and how they can be hit them every time
  • Build a fool-proof system to keep continuous improvement alive and well on your team

Negotiating with Your Customer – So You Can Both Get What You Want
When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won’t be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the “relationship” business. In this session, attendees will:

  • Know the most important thing to do before you start any negotiation
  • Learn the “Ask, Don’t Tell” approach
  • Uncover that negotiations are not meant to be tough even though they might be stressful
  • Discover how to present your side without alienating the other person
  • A method to understand your final options and walk away position
  • Understand there is no problem so great that it can’t be solved
  • Bonus: Discover why women lead differently than men and what to do about it Biography

Corporate Training Programs

Customer Service Training
If you want to become #1 in Customer Service, or stay there in your industry, then you’ll want to find out how we can help you develop a customized Customer Service Training program distinctly for you. Elaine will uncover your most challenging customer service issues, conduct a thorough training needs analysis to discover the top skills that will make the most dramatic improvement. She will then develop and deliver a program distinctly for you that gets results. She’ll even help you theme it for your brand or product launch. And if you are interested, she can look at ways to bring it in-house and train your trainers and leave them with all the materials and leaders’ guides so you have a legacy program for years to come. Training is not a cost, it is an investment.

Managing Customer Service
Customer Service has to be supported by leadership. In her Managing Customer Service course that will be customized for you, Elaine will look at current skill gaps as told to her by your leadership team during our needs analysis. Leaders themselves often know what the challenges are, and when given the right skills to support them, a company and their teams win. This course is often recommended with our front-line Customer Service course.

Change Management Training
With Elaine’s customized Change Management Training she will help ensure leaders and teams are ready to manage the challenges that the change creates. This program is uniquely tailored by thoroughly investigating the impact of the changes and developing modules with the right skills to ensure everyone is well equipped to manage the process.

Supervisory Training
Whether a seasoned professional or a new leader being developed for leadership, Elaine will tailor a Supervisory Training course specifically to ensure your managers, supervisors or team leaders are equipped to handle the most difficult leadership challenges. How to handle everything from difficult employees, managing multiple projects and priorities, to motivating teams and much more can be included.

Performance management training
If performance and contributions of employees have been slowing down or lagging, this Performance Management Training customized for you may just be what your mangers need. Modules can include how to conduct an effective performance review, how to discover which of the four reasons an employee is performing below expectations and what to do about it. Managers will learn a unique technique to reprimand or correct without alienating the employee.

Negotiations skills training
Would you like to get more of what you want? Did you know you can only get what you want if you can give the other person what they want? In this highly interactive Negotiation Skills Training, audience members will learn the secrets of negotiation. Areas such as getting prepared, doing your homework, uncovering needs, problems and challenges and options, as well as closing the deal are explored. The sessions are highly interactive and participants are encouraged to bring their own negotiation challenges.

Conflict resolution training
Conflict happens every day. When management and staff are not equipped to handle the variety of conflicts that arise from individual, team, or departmental conflict, productivity is greatly impacted. Perhaps employees need skills to handle a variety of potentially difficult customers, whether in a crowd or a public place. Elaine’s Conflict Resolution Training courses have been taught to diverse audiences, from enforcement groups to front line customer service representatives and leaders with amazing results. Attendees rave about how easy and simple the skills are to implement and no longer feel anxious or nervous to tackle their next conflict. By the way, as one of Canada’s first female prison guards at the age of 19 in an all-male maximum security prison back in the 70’s, Elaine learned firsthand how to handle conflict – her life depended on it.

Full Biography

Elaine Allison, CSP began honing her insights into the differences between how we work, lead and succeed early in her career. At just 19 years of age, she was one of Canada’s first female prison guards in an all–male maximum security prison. Elaine’s life depended on quickly understanding how we interact with each other and survive! She began to truly observe how we each deal with conflict, leadership and power as we strive to make a difference in our work and personal lives.

Elaine has also: taught children with behavioral problems in a special education program; managed over 1400 unionized flight attendants; and successfully handled the day-to-day challenges of various large corporations as a manager and then as a senior executive. She has learned firsthand how damaging some behaviors and choices can be.

She became one of only 13 female speakers in Canada and 10% of speakers worldwide, holding this prestigious designation of Certified Speaking Professional (CSP), recognized globally in the speaking industry. Over the years, Elaine has developed training and keynotes for such industries as travel, trades, finance, insurance, military, corrections, police, retail, food services, media, technology, healthcare. Her messages are universal and are tailored to your needs.

Elaine’s hands on experience, real life stories and illustrations of what we encounter daily, all combine to help audiences consider all their options and apply immediate solutions.

Several of Elaine’s articles have been printed in industry publications, and others have written about her work in the Globe & Mail, Houston Chronicle, Milwaukee Journal, New York Albany Times, plus every city paper across Canada.

She is a popular talk show guest and has been interviewed on over 100 radio shows and seen on ABC World News in New York (twice), Global TV and many talk shows on Canadian cable TV.