Brett King

Often referred to as The Disruptor, Brett King is known in financial circles as a Bank Futurist. Recently named Innovator of the Year’ by American Banker Bank TechnologyNews Magazine, Brett’s radical and revolutionary views pertaining to customer experience and financial services have made him a sought after expert and strategic advisor to many of the world’s leading financial services organizations.

An Australian, who has also lived in the Middle East and Hong Kong, King, now resides in New York where he runs a strategic advisory firm, User strategy. His latest endeavor, likely his most ambitious yet, is Moven – the world’s first card-less, direct mobile bank.

When not traipsing the globe, infecting the continents with his progressive banking movement, Brett can be found turning out best sellers; Gone Today Branch Tomorrow, Bank 2.0, and his latest – Bank 3.0. King’s insightful and thought provoking contributions can also be found in The Huffington Post, The Financial Times, The Economist, American Banker, The Wall Street Journal, Bloomberg TV, and Seeking Alpha.

BRETT KING – KEYNOTES

Based on his bestselling book BANK 2.0 and “Branch Today, Gone Tomorrow”, Brett King’s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King, BANK 2.0 Author on Bloomberg TV affiliate SBC (Greece)

The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service

Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking.

Brett King reveals in this charged keynote why customer behavior is so rapidly changing, including the four phases of disruptive change, how branches must evolve, why checks are rapidly disappearing and cash is next, why your mobile phone will replace your wallet in the next 2-3 years, and how financial institutions must reinvent themselves or become irrelevant.

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world’s biggest banks and corporations – explaining “The Big Shift.”

The Future of Retail Financial Services

Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Media.

In this session he identifies how Social Media has exposed pricing, over-regulation, outdated processes, poor policy and explains how mobile technology is completely changing the context of banking. He also dives into how customer advocacy is killing traditional brand marketing, the growth of the ‘de-banked’ consumer who doesn’t need a bank at all, and why Banking is no longer a place you go, but something you do.

The Battle for the Bank Account: And Why the Banks Will Probably Lose…

In this new topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world’s population without a bank account, with the ubiquitous nature of mobile phone handsets and the increasingly pervasive pre-paid ‘value store’, will you need a bank at all in the future?

When you can get your salary paid directly onto your phone, when your iTunes account doubles as a prepaid debit card and when you can use Facebook to send money – will banks still be able to compete

Advocacy, Behavior, Context – The New Rules of Engagement

In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.

Moven™ and the Reboot of Banking

Moven™ is a revolutionary new bank that will launch in 2012. This is the story of how Moven™ will revolutionize retail banking on multiple fronts. Brett King tells the story of why Moven™ decided on a card-less, paper-less, transparent model of banking and how the CREDSCORE™ engagement model is going to change the way we think about engagement, value and lending in the banking arena. If Moven™ achieves what it is aiming for, it will change the way people think about banking forever.

Based on his best selling book BANK 2.0, Brett King’s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King.

Full Biography

Brett King a strategic advisor to the global financial services industry,

Brett King on third generation banking – he is on the ground floor of creating it.

Founder and Chairman of Movenbank, the first direct mobile bank in the US and UK, he has been featured on BBC, CNBC, Bloomberg TV, The Wall Street Journal, Financial Times, The Economist and The Asian Banker Journal.

Recognized as a global expert on innovation, customer experience, channel distribution strategy and understanding the fundamental shifts in consumer behavior, he publishes regularly in his role as industry advisor on Huffington Post, Internet Evolution, FinExtra.

King is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He advises IAFM, the International Academy of Financial Management™ (previously known as the American Academy of Financial Management).

One of the founders of IAFM, one of the world’s fastest growing professional associations with more than

200,000 members, associates and affiliates in 145 countries,King was instrumental in the development of the worldwide certification training provided by IAFM. He led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staff persons.

King was a Director for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice.

King advises top financial institutions globally and has presented at conferences in more than 30 countries for organizations like Google, Forbes, Oracle, The Economist, SWIFT, the American Bankers Association, Bloomberg, The Asian Banker, IIR, Marcus Evans, DTT Fast 500 and HSBC.

An international judge for The Asian Banker Retail Banking Excellence Awards, the GSMA Global Mobile

Awards, the Middle East Business Achievement Awards and the Middle-East Retail Banking Awards.

Specialties

  • The Future of Banking
  • Banking and Finance Sector
  • Executive and Professional Development
  • Channel Optimization and Prioritization

HCI, Usability The Big Shift in the Fundamentals of Consumer Behavior

Most of our business models are based on physical interactions, processes that occur face-to-face and value based on presence. What happens when the fundamentals of consumer behavior shift?

If you don’t yet understand “The Big Shift” then it is likely you and those around you still perceive changes like the arrival of the internet, Smartphone’s, mobile payments, Social Media and networking as the progression of technology adoption. But what if there was much more to these changes? What if they formed the basis of something fundamental and when seen collectively they foretold much bigger and more significant changes in the future?

Whether it is a brand, the value assets or the potential of a future investment, chances are consumers are already communicating their opinions using social media platforms.

Tools that have arisen from ‘The Big Shift’ include the process of ‘sentiment analysis’ which will allow investors to forecast the attitude of consumers with regards to specific issues based on what the public are communicating. This in turn, creates an opportunity to access knowledge that is already available in forecasting the success or risk of an investor’s current or future portfolio in ‘real time’.

Learning to surf ‘The Big Shift’, provides investors with an opportunity to reconnect the marketplace, removing intermediaries streamlining blockages in communications which in turn impede marketplace competiveness.

By using simple social media tools, the property industry can not only capture and search the expertise available within the network, but also create relationships encouraging peer to peer lending and private investors.

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, and some of the world’s biggest banks and corporations – explaining “The Big Shift.”

John Sileo

John Sileo

John’s identity was stolen out of his business and used to commit a series of crimes, including $300K worth of

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Robert Rebhan

Robert Rebhan

An advocate for privacy and financial security, former Detective Sergeant Robert Rebhan has spent the last 16 years coordinating fraud-prevention training, specializing in point-of-sale fraud control and merchant fraud awareness for American Express. His extraordinary knowledge of the business world and of what it takes to minimize risks and stay in business makes him one of the country’s most requested professional speakers. Rebhan motivates his audiences to review passive lifestyle and business practices and join the 21st century in a technological and common-sense fight against fraud. Read more

Joe Ruffini

Joe Ruffini

Lt. Colonel Joseph Ruffini, USA (Ret.) brings more than 25 yrs of experience from a broad array of fields

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Ira Winkler

Ira Winkler

Ira Winkler has been dubbed “A Modern Day James Bond” by CNN and other media outlets for his ability to simulate espionage attacks against many of the top companies in the world, showing how billions of dollars can disappear.

Ira Winkler, CISSP is President of the Internet Security Advisors Group. Considered one of the world’s most influential security professionals, he has been named a “Modern Day James Bond” by the media, a reputation gained by his performing espionage simulations in which he physically and technologically “broke into” some of the largest companies in the world, by investigating crimes against them, and by advising them how to cost-effectively protect their information and computer infrastructures.

Winkler continues to perform these espionage simulations, and assists organizations in the development of security programs. Author of the riveting, entertaining and educational books, Spies Among Us and Zen and the Art of Information Security, he has also written columns for ComputerWorld.com. Winkler has recently been elected Vice President of the Information Systems Security Association, and has won their Hall of Fame award, as well as several other prestigious industry awards.

Winkler, is world-renowned security expert who has worked for and with a variety of intelligence agencies around the world, to discuss what he has found to be the most practical lessons security professionals can learn from the intelligence profession.

Winkler will discuss:
• The Intelligence Process
• The Counterintelligence Process
• The Types of Intelligence and Intelligence Analysis
• Applying Intelligence Techniques to Security Programs

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Cory Ondrejka

The world’s preeminent authority on the economic and technological impact of virtual worlds, Cory Ondrejka offers an exciting look at what’s ahead and how it will affect business and society. Currently the director of mobile engineering at Facebook and as co-founder and CTO of Linden Lab, Cory Ondrejka has long been an evangelist for the power of virtual worlds. A relentless innovator, he led the team that collaborated in unprecedented ways to solve impossible problems—taking the power of the virtual world to an extreme by co-opting the real and the virtual.

Ondrejka’s creation, Second Life, is not a game, but a tool set to build a virtual world, populated by “residents” who can then build whatever they want. Second Life shows just how powerful virtual words can be – it has transformed the way millions of people think about community, collaboration and entrepreneurship. People from around the globe are discovering worlds where the only limit is human creativity. People, ideas and cultures are interacting in ways never before possible.

Ondrejka conveys the excitement about this new frontier where entrepreneurs are already exploring ways to generate real-world profits. These digital worlds face important decisions around whether, and how, to embrace these business activities. Companies are using a virtual presence to test new products, and these virtual-world technologies provide a platform for learning, innovation and competition whose potential is just being imagined.

In life after Linden Lab and Second Life, Ondrejka was a visiting professor at University of Southern California’s Annenberg School of Communication. From there, Ondrejka spent 18 months driving digital strategy and cultural change at EMI Music, first as Senior Vice President for Digital Strategy, then as Executive Vice President Global Digital Marketing. Through a focus on consumer insight, technology awareness, and internal collaboration, EMI saved millions of dollars and enabled its artists to share the music experience with fans in new and innovative ways.

TOPICS

Business Transformation, Change and Revolution
Web 2.0, video games, and virtual worlds are initiating the most disruptive information technology transition since the World Wide Web. Corporate and government leaders once again face complex questions around technology, innovation and competition. Non-technology companies face particular challenges as technological change radically impacts costs and opportuniteis. Cory Ondrejka brings unique insight to the business challenges and opportunities inherent to adapting and using these new technologies.

Building Innovative Organizations
Cory Ondrejka is an expert on the complex challenges of building innovation in distributed organizations that allows technology-savvy workers to thrive in a more connected workplace. As companies fully engage global opportunities, they face new hurdles and opportunities to integrate and collaborate with employees dispersed throughout the world, so understanding the deep connection between innovation and learning is critical.

Connection, Communication and Learning
Real-time collaboration technologies appearing in virtual worlds and on the web enable new modes of communication, both within organizations and between corporations and customers. User-generated content gives customers new methods for connecting with brands and sharing their opinions online. Cory Ondrejka discusses how interactions in games and virtual worlds provide a quantitatively different opportunity compared to the lightweight connections of a web impression, and offers strategies to take advantage of these opportunities to connect.

Entrepreneurship in the Experience Economy
Online communities create opportunities for entrepreneurs to explore the zero-marginal cost experience economy. Whether in Second Life or Facebook, new entrepreneurs are building multinational teams to rapidly explore design space and business plans. Cory Ondrejka explains how organizations are able to take advantage of this entrepreneurial energy.

Virtual Worlds and National Security
The US State Department, Defense Department and Intelligence Agencies have all recognized the need to understand how virtual worlds impact national power. Cory Ondrejka’s unique background allows him to bridge diverse worlds to bring critical insights to analysts and policy makers, focusing on the threats and opportunities created by games and virtual worlds

Full Biography

As the co-creator of Second Life, Cory Ondrejka is the world’s preeminent authority on the economic and technological impact of virtual worlds. Ondrejka is an expert on the complex interrelation between innovation and learning, as well as the technological and social requirements of product development across entangled, geographically dispersed teams.

A skilled and exciting speaker, Ondrejka regularly addresses corporate, academic and government organizations on how virtual worlds change our understanding of communities, geography and entrepreneurship. These talks have led to the creation of hundreds of new ventures at Fortune 500 corporations like IBM and Cisco, experimental class structures at Harvard Law School and other top universities and government use of virtual worlds from the House Subcommittee on Telecommunications and the Internet to the Singaporean Ministry of Education.

Ondrejka is the former executive vice president of Digital Strategy for EMI Recorded Music. In this role, Ondrejka is advancing the company’s digital marketing capabilities, developing new consumer and market insight resources and leading EMI’s experimentation with new digital marketing and product models in order to provide the best service to its artists and their fans.
Ondrejka architected the core code and built the team that created Second Life, the award winning virtual world. With over 12 million residents and an economy larger than several countries, Second Life has transformed the way millions of people think about community, collaboration and entrepreneurship. From core engineering around distributed computing and user-driven, co-creation through the groundbreaking decision to allow residents to maintain the intellectual property of their creations, Ondrejka has been at the center of the meteoric growth of Second Life.

Beyond the Second Life, he has also driven Linden Lab unique distributed culture for geographically dispersed software development, establishing tools and practices for building the right internal teams for specific tasks, independent of the geographic location of the people. This culture has allowed the Linden Lab development team to grow from 1 person to 120 people, while still remaining independent and entrepreneurial.

The need to solve impossible problems drove Ondrejka to develop an unprecedented level of transparency and collaboration with external resources, allowing Second Life to reach a diverse set of communities. His speeches and collaborations have directly led to Second Life use by game developers, print media, television, Hollywood, hundreds of universities, non-profit organizations, philanthropic foundations, the US military, State Department, intelligence communities, climate change researchers, medical and social science researchers, and more. He is also an accomplished writer, including the chapter Education Unleashed in the MacArthur Series on Digital Media and Learning, and the recent Collapsing Geography in the journal Innovations: Technology, Governance and Globalization, both published by MIT Press.

As virtual worlds continue to transform communication and business, he is uniquely positioned to help organizations understand the new worlds that are coming.

Credentials:
• Former Executive Vice President of Digital Strategy – EMI Recorded Music
• Visiting Professor and Fellow at the Network Culture Project, USC Annenberg School for Communication
• Entrepreneur in Residence, Catamount Ventures
• Cofounder, former-CTO, Linden Lab, cocreator of Second Life
• Former advisor to Defense Modeling and Simulation Office
• Officer in the United States Navy. BS Weapons and Systems Engineering and completed all requirements for
• BS Computer Science from the United States Naval Academy. Also a graduate of Navy Nuclear Power School.

Michael Colopy

Michael Colopy

Michael Colopy is a Foreign Affairs Specialist who’s presentation method is brain-stretching, enlightening and memorable. He addresses corporate and association audiences on global trends and the challenges US business experts around the world, especially in dealings with China, a country he knows well. In an engaging narrative style, incorporating new developments – including the morning’s news – Colopy conveys deep and broad knowledge, navigating, analyzing and forecasting world currents since 1988. Read more