Michael Walsh

Mike Walsh, best-selling author of FUTURETAINMENT and CEO of innovation research lab Tomorrow, is a leading authority on the digital future. He helps to prepare business leaders for what’s next. Rather than focusing on the distant future, Mike takes an anthropological approach – scanning the near horizon for disruptive technologies and consumer innovations on the verge of hitting critical mass, and then translating these into usable business strategies. Mike’s expertise is explaining new patterns of consumer behavior and disruptive technologies in emerging markets.

His advisory work and keynote presentations provide unique insights into the growing influence of new markets on breakthrough innovation and business transformation. A global nomad constantly traveling the world for the best ideas – Mike distills the most relevant insights into tailored keynotes that allow any audience to not only understand, but also start to influence the future direction of their industry.

Mike Walsh helps prepare business leaders for what’s next. With an engaging blend of first hand stories, global case studies and cutting edge research into consumer and technology trends – Mike can bring the future to life for you and your audience.

PROGRAM TOPICS

Mike Walsh’s three core programs are:

  • FUTURETAINMENT (what’s next for your customers?)
  • FLEX (what’s next for your enterprise?)
  • THE FUGUE (what’s next for the world?)

You can experience these topics as either a high impact 50 minute keynote or a half day workshop with interactive exercises and facilitated discussion.  Supported by a global network of analysts and researchers – Mike takes the time to work with you and your team to tailor his presentations to directly address the issues directly relevant to your company and industry.

FUTURETAINMENT – Yesterday The World Changed, Now Its Your Turn

Welcome to the Revolution. The balance of power has shifted and consumers have taken control. How we buy, sell and engage customers with our brands is being transformed by powerful new forces – both technological and anthropological. Based on Mike Walsh’s best selling book, FUTURETAINMENT is a fast paced tour of the latest technologies, global trends, and case studies that will forever change the way you think about your relationship with your customers. In this session Mike shares:

  • The most disruptive trends for 2012 specifically researched for your industry
  • Products and promotions that will engage the next generation of consumers
  • Consumer innovations from fast growth emerging markets – The value of big data, compelling content and next generation behavioral analytics
  • Global best practices in mobile applications and platforms
  • Original video interviews with the scientists, innovators and entrepreneurs whose ideas will drive the future of your business

FLEX – Business Re-Imagined
What does it take to lead a 21st century company? New technology is not only an opportunity to improve productivity, it invites us to ask a much bigger question – can we re-imagine the way we do business? Forces of change surround us. Whether it be generational turnover, the Cloud, mobile work, or the rise of the social enterprise – the companies that thrive in the near future will be the ones that not only embrace change but are the first to break the rules.

With original consumer market research, practical evaluations of next generational enterprise tools and case studies from some of the world’s most innovative firms – you will have everything you need to start thinking like a FLEX firm. In this session Mike shares:

  • The new digital platforms and enterprise tools that can change the relationship you have with your customers and competitors
  • The worldview of your next generation of staff and the new management styles necessary to lead them through disruptive times
  • The new models of innovation suitable for the current, fast paced, uncertain global environment
  • How consumerization, enterprise mobility and the Cloud will change the way your teams colloborate and act on information
  • Relevant case studies of the ‘winners circle’ of companies who have survived disruptive change
  • A roadmap for your company’s future and identify the capabilities you will need to take it there

WORLD NEXT – Your Roadmap To The Global Future
Social unrest, economic turmoil, rapid technological change – we live in a world seemingly dominated by crisis. And yet if you look more closely, you may also see a different set of patterns giving rise to new markets, new consumers and new ways to do business.

The future is already here, you just need to know where to look. From disruptive mobile technology from China to India’s low cost business models, next generation mobile banking in Africa and social consumerism in South America – innovation is shifting to a new geography. How we interact, transact and entertain ourselves in the future will be shaped by a billion new consumers from emerging markets. THE FUGUE is your roadmap to understanding and accessing the growth potential of tomorrow’s world. In this session Mike shares:

  • How the Web of tomorrow will be different from the one we use today
  • New markets, consumers and technology trends that will be essential for the global growth of your business
  • Case studies of international companies who have successfully leveraged cultural forces for local market success
  • The disruptive innovation models of your emerging market competitors – The new management styles necessary for leadership in fluid, hyper-competitive and uncertain global markets
  • The winners and losers in the new digital world order and your company’s readiness to survive or thrive

ADDITIONAL PROGRAMS AND WORKSHOPS
TOMORROWLAND – Tales from the Near Future
The future is already here – you just need to know where to look. Virtual currencies in China, web organized flash mobs in Korea, and cashless mobile banking in Africa – sometimes the most disruptive product ideas come from the most unlikely of places. The secret to seeing what’s coming next is to pay close attention to the spaces where all the rules are being broken. Come on a fast paced global tour of the disruptive technologies that will directly impact you and your industry.

THE DIVERGENCE – Why the Future of The Web Will Be Like Nothing You Know Today
What we think of the Web today is only a fraction of its future potential. The Divergence  marks the point where everything we know about the digital world will change. In the coming years, the emerging markets of China, India and Brazil will rapidly overtake the West not only in their rates of economic growth, but as the dominant commercial and cultural influences on the development of the Web. How we interact, transact and entertain ourselves in the future will be shaped by new forms of consumer behavior never seen this side of Silicon Valley. Forget everything you know about West Coast Web etiquette. Tomorrow’s Web will be a milieu of competing cultures – simultaneously a source of conflict and also a wellspring of consumer innovation.

THE ENERWEB – Energy’s Networked Future
Information may be power, but power is also be information. Global environmental concerns are driving not only new investment in renewable energy but also the transformation of the analog power grid into a smart, digital network. What we think of today as a simple electricity outlet will soon become a node in a new networked ecosystem of appliances, applications, and consumer data. The rise of the Enerweb will attract both new kinds of players and encourage new forms of consumer behavior, forever changing the way we think about energy.

 UBIQUITOUS – 24HRS in Tomorrow’s Mobile World
While faster processors, bigger screens and more powerful features steal the headlines – the true mobile revolution plays out daily in its continuing impact on the way we live, work and play. The next generation of phone technology is less about innovative hardware, and more about providing consumers with ubiquitous, high speed access to our social, professional and entertainment networks. From location based technologies, to gesture based interfaces and integrated financial services – the future of your phone may be no phone at all. For advertisers and platform providers alike – the secret to understanding the mobile business of tomorrow is to understand how today’s consumer is already changing.

WORKSHOPS

NEXTLAB – How to Think Like a Futurist
NEXTLAB is a unique learning format. Part insights briefing and part hands on innovation workshop – you will learn to apply the latest tools and techniques that future forecasters use to map out the most significant technological, social and commercial trends on the near horizon. NEXTLAB is a 90 minute session designed for small, dynamic groups. The workshop is divided into three sections – theory, tools and application. In the first section, we discuss the latest thinking around innovation and consumer behavior, and their influence on future outcomes. The next module – tools – is focused on the insight gathering methods used by the world’s best forecasters and explains how you can apply these in your every day activities. Finally, in the third section we conduct a series of practical group exercises that facilitate building a picture of the future of your individual company and industry.

  • Discover the top ten forces that are already changing the relationship you have with your customers
  • Understand how divergent consumer behavior creates new future scenarios
  • Deploy simple collaboration and information sharing systems in your team to maximize your collective wisdom
  • Learn how new social media tools can help you track what people are thinking, doing and saying in real time
  • Build an innovation radar for your company and identify the trends most likely to impact your core business
  • Deploy simple collaboration and information sharing systems in your team to maximize your collective wisdom
  • Use creative consumer focused scenarios and stories to build an ‘innovision’ for what happens next in your industry
  • Effectively communicate your vision of the future to internal stakeholders and your industry peers

INNOVISION – Bring Future Visions to Life
Innovision is a radically different approach to future thinking and scenario planning. The objective of the Innovision Workshop is to develop a shared view on the challenges and untapped opportunities facing the future timeline of the company and its stakeholders, and capture this in a compelling format for broader comm-unication. In a half day format, our unique process adapts lateral thinking and sophisticated narrative development techniques developed by creative professionals to develop entertainment products. The Workshop is structured into three parts, that loosely follow the structure of a three act film or play. During the discussion, the Tomorrow team will identify keywords and phrases that characterize the scenarios and use these to develop a visual storyboard, used to build the rough cut of the Innovision film presented at the end of the session. We believe that the Innovision process offers a number of benefits over and above a more traditional strategy workshop formats:

  • A more engaging, dynamic and creative framework for collective brainstorming and scenario testing of future conflicts and opportunities
  • Character based approach builds empathy with potential stakeholders and clearer identification of the implications of strategic tradeoffs
  • The final result –  a five minute mini film – provides a powerful communication tool for wider distribution

CONNECT! – The Simple Guide to Social Engineering
This session is an engaging, interactive workshop focused on helping business managers and entrepreneurs harness social networking to transform their customer marketing and communications. Incorporating live demonstrations and case studies of brands that have successfully used services like Facebook, Twitter and Linkedin – this workshop uncovers some of the secrets that social networking gurus use to turn their customers into evangelists.

  • How consumers are already talking about your brand, and how to participate in the conversation
  • How to use Twitter to build your ‘herd’ of brand followers> Building ‘content sharing’ into your website to tap into free network marketing
  • Leveraging Linkedin for targeted business development
  • How to track what your customers are already saying about you in online forums
  • Integrating social media with your CRM strategy – from sales to customer support
  • Developing the right ‘tone’ to talk to your customers on blogs, Twitter and video podcasts
  • The best tools, web services and infrastructure providers to partner with to achieve instant results

MICHAEL WALSH’S BOOK

Brett King

Often referred to as The Disruptor, Brett King is known in financial circles as a Bank Futurist. Recently named Innovator of the Year’ by American Banker Bank TechnologyNews Magazine, Brett’s radical and revolutionary views pertaining to customer experience and financial services have made him a sought after expert and strategic advisor to many of the world’s leading financial services organizations.

An Australian, who has also lived in the Middle East and Hong Kong, King, now resides in New York where he runs a strategic advisory firm, User strategy. His latest endeavor, likely his most ambitious yet, is Moven – the world’s first card-less, direct mobile bank.

When not traipsing the globe, infecting the continents with his progressive banking movement, Brett can be found turning out best sellers; Gone Today Branch Tomorrow, Bank 2.0, and his latest – Bank 3.0. King’s insightful and thought provoking contributions can also be found in The Huffington Post, The Financial Times, The Economist, American Banker, The Wall Street Journal, Bloomberg TV, and Seeking Alpha.

BRETT KING – KEYNOTES

Based on his bestselling book BANK 2.0 and “Branch Today, Gone Tomorrow”, Brett King’s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King, BANK 2.0 Author on Bloomberg TV affiliate SBC (Greece)

The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service

Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking.

Brett King reveals in this charged keynote why customer behavior is so rapidly changing, including the four phases of disruptive change, how branches must evolve, why checks are rapidly disappearing and cash is next, why your mobile phone will replace your wallet in the next 2-3 years, and how financial institutions must reinvent themselves or become irrelevant.

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world’s biggest banks and corporations – explaining “The Big Shift.”

The Future of Retail Financial Services

Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Media.

In this session he identifies how Social Media has exposed pricing, over-regulation, outdated processes, poor policy and explains how mobile technology is completely changing the context of banking. He also dives into how customer advocacy is killing traditional brand marketing, the growth of the ‘de-banked’ consumer who doesn’t need a bank at all, and why Banking is no longer a place you go, but something you do.

The Battle for the Bank Account: And Why the Banks Will Probably Lose…

In this new topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world’s population without a bank account, with the ubiquitous nature of mobile phone handsets and the increasingly pervasive pre-paid ‘value store’, will you need a bank at all in the future?

When you can get your salary paid directly onto your phone, when your iTunes account doubles as a prepaid debit card and when you can use Facebook to send money – will banks still be able to compete

Advocacy, Behavior, Context – The New Rules of Engagement

In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.

Moven™ and the Reboot of Banking

Moven™ is a revolutionary new bank that will launch in 2012. This is the story of how Moven™ will revolutionize retail banking on multiple fronts. Brett King tells the story of why Moven™ decided on a card-less, paper-less, transparent model of banking and how the CREDSCORE™ engagement model is going to change the way we think about engagement, value and lending in the banking arena. If Moven™ achieves what it is aiming for, it will change the way people think about banking forever.

Based on his best selling book BANK 2.0, Brett King’s presentations entertain and educate audiences on how consumer behavior and technology are changing the way we do banking and how significant changes in the future will change your view of customer interactions forever. “As customers embrace the blackberry, iPhone, and new devices like the iPad, banks are marginalized as a transaction platform and telcos, aggregators and players like PayPal are capturing customers.” Brett King.

Full Biography

Brett King a strategic advisor to the global financial services industry,

Brett King on third generation banking – he is on the ground floor of creating it.

Founder and Chairman of Movenbank, the first direct mobile bank in the US and UK, he has been featured on BBC, CNBC, Bloomberg TV, The Wall Street Journal, Financial Times, The Economist and The Asian Banker Journal.

Recognized as a global expert on innovation, customer experience, channel distribution strategy and understanding the fundamental shifts in consumer behavior, he publishes regularly in his role as industry advisor on Huffington Post, Internet Evolution, FinExtra.

King is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He advises IAFM, the International Academy of Financial Management™ (previously known as the American Academy of Financial Management).

One of the founders of IAFM, one of the world’s fastest growing professional associations with more than

200,000 members, associates and affiliates in 145 countries,King was instrumental in the development of the worldwide certification training provided by IAFM. He led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staff persons.

King was a Director for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice.

King advises top financial institutions globally and has presented at conferences in more than 30 countries for organizations like Google, Forbes, Oracle, The Economist, SWIFT, the American Bankers Association, Bloomberg, The Asian Banker, IIR, Marcus Evans, DTT Fast 500 and HSBC.

An international judge for The Asian Banker Retail Banking Excellence Awards, the GSMA Global Mobile

Awards, the Middle East Business Achievement Awards and the Middle-East Retail Banking Awards.

Specialties

  • The Future of Banking
  • Banking and Finance Sector
  • Executive and Professional Development
  • Channel Optimization and Prioritization

HCI, Usability The Big Shift in the Fundamentals of Consumer Behavior

Most of our business models are based on physical interactions, processes that occur face-to-face and value based on presence. What happens when the fundamentals of consumer behavior shift?

If you don’t yet understand “The Big Shift” then it is likely you and those around you still perceive changes like the arrival of the internet, Smartphone’s, mobile payments, Social Media and networking as the progression of technology adoption. But what if there was much more to these changes? What if they formed the basis of something fundamental and when seen collectively they foretold much bigger and more significant changes in the future?

Whether it is a brand, the value assets or the potential of a future investment, chances are consumers are already communicating their opinions using social media platforms.

Tools that have arisen from ‘The Big Shift’ include the process of ‘sentiment analysis’ which will allow investors to forecast the attitude of consumers with regards to specific issues based on what the public are communicating. This in turn, creates an opportunity to access knowledge that is already available in forecasting the success or risk of an investor’s current or future portfolio in ‘real time’.

Learning to surf ‘The Big Shift’, provides investors with an opportunity to reconnect the marketplace, removing intermediaries streamlining blockages in communications which in turn impede marketplace competiveness.

By using simple social media tools, the property industry can not only capture and search the expertise available within the network, but also create relationships encouraging peer to peer lending and private investors.

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, and some of the world’s biggest banks and corporations – explaining “The Big Shift.”

David Stillman

Succession, leadership, talent management, diversity, social media—name a hot topic in business today and you better bet generational gaps are getting in the way. Are you looking for a savvy and insightful spin on the most pressing themes plaguing managers today? Generational expert David Stillman brings the ideas, the energy, the multi-media, the entertainment value, and the business solutions that make him one of the most sought-after speakers today. With clients that range from AARP and Deloitte to G.E. and MTV, Stillman is frequently called upon by CEOs to share his powerful insights.

Diane Sawyer from ABC News said of him, “David will help you see the world through the eyes of another generation.” He’s one of The Generations People who make up BridgeWorks’ multigenerational team of experts, speakers and corporate entertainers. Individually and together they deliver highly customized, high energy keynotes and workshops that entertain and enlighten audiences and leave them with plenty of practical, actionable solutions. Stillman is co-author of the best-selling book When Generations Collide and the recently-released The M-Factor: How the Millennial Generation Is Rocking the Workplace (HarperBusiness 2010). His firm routinely conducts large-scale surveys as well as focus groups and one-on-one interviews to discover firsthand the ways in which the generations are shaking up today’s business world. David has appeared on CNN, CNBC, and the TODAY Show, as well as in TIME magazine, The Washington Post, and The New York Times.

 

 

PROGRAM TOPICS

Rocking the Workplace: Managing and Leading Four Generations
If you think you’ve heard the generations topic before, guess again. The team that brought you the best-selling book, When Generations Collide, uses cutting-edge research, multimedia, stats and case studies to highlight what it’s going to take to attract and retain the best and brightest talent of every age. Find out…

  • What makes the generations so different—and so perplexing?
  • How will demographic shifts drastically change the ways we recruit, retain and manage in the next decade?
  • How do you engage one generation without alienating another?
  • What can leaders do now to plan for succession and win the war for talent?

The M-Factor: Seven Ways the Millennial Generation Is Shaking Things Up at Work
Eighty million Millennials are flooding into the workplace and clashing with the generations already there. Learn the seven surprising trends that shaped this influential generation and the best tips and techniques for managing them. Based on the brand new best-seller, The M-Factor . Learn…

  • How you can win the war for young talent and become the place Millennials want to work
  • The keys for bridging communication gaps between texters, tweeters, and traditional communicators
  • How to handle entitlement?
  • What it takes to engage Millennials without alienating the other generations

Selling and Marketing to the Generations
Markets are becoming increasingly segmented and one size no longer fits all clients and customers. This presentation reveals the hot buttons and preferences of Traditionalists, Boomers, Xers, and Millennials that marketers and sales people need to know to connect. This isn’t about inventing a new selling system—it’s about adding a generational lens to your already successful approach. Learn…

  • What should sales people do to customize their message to each generation they sell to?
  • What should managers know to coach all the generations on their sales team?
  • How can marketers target campaigns to one generation without turning off another?
  • How can you put a generational lens on your company’s selling system to make it even more impactful?

Just for Associations:

Engaging Four Generations of Members
Generation gaps are making it nearly impossible to meet the needs of every generation of members. This program reveals how to connect with each cohort and create loyalty with every generation. You can’t afford not to see the association world through a generational lens. Topics include…

  • How do you convince the generations to get involved with your association and stay committed?
  • How can you connect with loyal traditional members while getting the young ones in the door?
  • How can you engage four very diverse generations of staff?

Each presentation is customized to your event, audience, and objectives.

BOOKS

 

Full Biography

David A. Stillman is co-founder, with business partner Lynne Lancaster, of BridgeWorks, a company dedicated to speaking, writing, training, entertaining, and consulting on generational issues in the workplace and the marketplace.

One of the youngest keynote speakers to hit the national circuit and over the past decade, David has been engaged by numerous organizations ranging from the IRS to MTV—all grappling with how to connect with four distinct generations of employees and customers. His keynote speeches and workshops on generational issues in the workplace and marketplace receive rave reviews from client companies and associations nationwide.

In addition to speaking, David is co-author of the lively, entertaining and savvy best-seller When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperBusiness, 2002). He has appeared nationally on CNN, CNBC, and the Today show and has been featured in such prestigious publications as TIME magazine, Entrepreneur, The New York Times, and USA Today.

David recently wrote and produced the corporate entertainment show TimesFour. This production is breaking new ground in the corporate entertainment market as one of the first shows to offer more than just entertainment; it has true strategic value.

David’s creative communications work has earned him numerous accolades including gold medals at the NY Film Festival, and the much coveted CLIO Award. He was recently named to the prestigious list of “Forty Under 40” movers and shakers by The Business Journal.

Prior to launching BridgeWorks, David worked for ABC television in New York City as an intern for PrimeTime Live. Later with CBS radio, he embarked on a round-the-world trip covering such topics as the end of apartheid in South Africa and the fall of the former Soviet Union. Upon his return to the United States, David was employed as creative director for the multimedia and computer based training firm, Integrated Strategies Inc. As he worked with clients such as 3M, American Express, and Wells Fargo, he concluded that communication strategies that hit hot buttons of one generation often missed the mark with another—thus, the creation of BridgeWorks with business partner Lynne Lancaster.

David is a graduate of the University of Wisconsin at Madison with B.A. degrees in Communications and Sociology. He was selected as a fellow for the Michigan State University Mass Media in Britain program and studied in London with the BBC. Most recently, David received a certificate in non-profit management through the University of St. Thomas.

Alexander Blass

One of today’s most acclaimed social entrepreneurs and innovators, Alexander Blass is a visionary who has improved and inspired countless lives across the globe. He invented and launched person-to-person charitable giving on the Internet, a revolutionary technology adopted in dozens of countries around the world. Blass is most famous for is leaving a high ranking position at a venture capital firm to make a real difference in our world and the lives of other people. After getting tired of seeing countless stories in the news of good people in need, he decided to do something about it.

Blass invented, patented and launched RealityCharity, the world’s first person-to-person giving website and philanthropy community commonly known as the “eBay of Giving.” RealityCharity became an overnight sensation when it appeared around the world in the Associated Press on its launch day and continues to change lives around the globe everyday. It has received over 6 million hits and hosted thousands of fundraisers ranging from wounded veterans, to cancer patients, to disaster victims, supporting fundraisers in 50 countries.

The grand prize winner of the Top Innovator of the Year Award, Alexander is one of the most in-demand and best innovation keynote speakers. He also serves as an invited expert, Master Class presenter, and consultant to various audiences. He has traveled to 50 countries and enjoys inspiring others to succeed by sharing his passion, vision, expertise, and fascinating experiences.

Wharton-educated and an Oxford MBA, he also received the Influential Marylanders Award, recognizing the top 50 people in the State up to the Governor.

Mr. Blass is also the recipient of the Top 40 Under 40 Executives Award as well as the prestigious international WebAward for Outstanding Achievement, and has been honored as Entrepreneur-in-Residence at the renowned Wharton School of business.

PROGRAM TOPICS

PRICELESS STRATEGIES FROM AN INNOVATOR:
HOW TO THRIVE IN CHALLENGING TIMES
In a constantly evolving world and today’s challenging economic climate, leadership through innovation, creativity and change management are no longer optional, but essential. Alexander Blass, grand prize winner of the Daily Record’s Top Innovator of the Year Award, reveals his strategies for success and an actionable blueprint. In this captivating and engaging keynote speech delivered to Fortune 500 and Global 1000 audiences worldwide, learn how you can reinvent yourself and your organization to get on the path to innovation today, think about “what’s next” and challenge the status quo in your industry. Discover essential characteristics and strategies of successful leaders, innovators, and innovative organizations. Grasp some of the challenges you must overcome to foster a thriving culture of innovation. Learn how to generate international buzz and excitement for your innovative endeavors with increasingly limited resources.

HOW TO DOMINATE YOUR MARKET AND BEAT THE COMPETITION
Alexander Blass teaches strategic methods for market domination and how to stay ahead of your competition. International case studies and best practices are studied across multiple industries to uncover what has differentiated the companies that have dominated their markets from those that have become defunct. Learn how to create unparalleled excitement and free publicity and media coverage for your products and service. Craft highly valuable, innovative and sophisticated buzz marketing and viral campaigns for your brand’s endeavors, which harness and grow your community of loyal customers and render your competition obsolete.

SOCIAL MEDIA MARKETING SECRETS AND WEB 2.0:
HARNESS THE POWER OF COMMUNITY
Over 70% of the global Internet population visits social networking or blogging sites. Companies and organizations are rapidly playing “catch up” to adapt to this user-generated, customer-centric wave of social computing by scrambling to adopt both external and internal social media marketing and Web 2.0 strategies. Learn how to harness the power of your customers and community. Develop a game-winning social media marketing strategy. Beat the competition by employing best practices for success. Learn how to foster deeper relationships with your customers, promote your programs, and leverage your exuberant customer base to evangelize your brand and take it global.

FUNDRAISING 2.0: REVEALING AND RAISING THE INVISIBLE MILLIONS
Blass, credited with “revolutionizing charitable giving,” offers an evocative and eye-opening look into human nature, delving into the psychology of giving as well as the power of social networks and grassroots activism. Blass explores how technological innovation is changing the face of philanthropy, and offers thought-provoking strategies for fundraising success.

Complete Biography

Wharton and Oxford-educated, Alexander Blass is an internationally acclaimed American innovator and entrepreneur. He has traveled to 50 countries and appeared in hundreds of media outlets, including multiple cover stories. He is the grand prize winner of the Daily Record’s Top Innovator of the Year Award, which credited him with “revolutionizing charitable giving” for inventing person-to-person giving technology on the Internet. He presently serves as President of Alexander Blass International, an executive education and training firm based in Baltimore.

Alexander keynotes some of the world’s most prestigious conferences on innovation/creativity, leadership/change, business development & entrepreneurship. Examples include the Abu Dhabi Innovation Forum in the United Arab Emirates, the World Management Forum, the European Conference on Creativity and Innovation in Portugal, the Stars of Business Awards in Dubai, the Kingdom Entrepreneurship Summit in Saudi Arabia, EPIC in New York, HR SUMMIT in Singapore, and IBM INNOVATE in India to an audience of 2,000 people.

Frequently interviewed by the media, Alexander is a highly sought after and inspirational keynote speaker, Master Class presenter, invited expert and consultant. Through his high energy, dynamic and engaging presentation style, he enjoys sharing his expertise, passion, vision and fascinating experiences with top corporate business audiences at Fortune 500 and Global 1000 organizations, as well as associations, non-profits, and students.

Alexander also received the Baltimore Business Journal’s Top 40 Under 40 Executives Award and the Daily Record’s Influential Marylanders Award. He was honored as Entrepreneur-in-Residence at the Wharton School of Business.

Previously, Alexander was a venture capitalist, strategy consultant, senior government executive, and software developer, beginning his career at KPMG Consulting. During his tenure as a venture capitalist, one of the fund’s portfolio companies went from a $500,000 fund investment to a nearly $500 million all-cash acquisition by a Fortune 50 corporation. He has worked with leading organizations worldwide on opportunities totaling over $1 billion, as well as serving on boards of various for-profit and non-profit organizations in the U.S. and overseas. Alexander has been an invited expert at the National Science Foundation on a dozen occasions, making investment recommendations on over $100 million of emerging technologies for the U.S. government.

He has appeared in numerous media outlets globally including the Wall Street Journal, MSNBC, Associated Press, BusinessWeek, Globe & Mail, International Herald Tribune, The Independent, The Guardian, Melbourne Age, The Sydney Morning Herald, FOX, Forbes, Washington Post, San Francisco Chronicle, The Sun, Information Week, Internet Evolution, Daily Record, South African Broadcasting Corporation, Chronicle of Philanthropy, Voice of Africa, Khaleej Times, Al Ittihad, Dubai Eye, SME Advisor Middle East, Private Sector Qatar, and many more.

Alexander received an MBA from Oxford University in England. He also holds a Master of Science degree in electrical engineering from the University of Pennsylvania, where he concurrently studied at the Wharton School of Business.

Rita Davenport

Rita Davenport is an internationally recognized expert in the principles of success, time management, goal-setting, creative thinking, and self-esteem and confidence. Her unique background as an entrepreneur, corporate executive, author, speaker, humorist, and broadcaster sets her apart and has made her one of the most beloved and widely admired role models on the speaking circuit. She produced and hosted her own award-winning television shows in Phoenix, Arizona, for 15 years. Read more

Susan Brooks

Susan Brooks is, and always has been, a service enthusiast! She began her multi-million dollar cookie gift and mail order company Cookies From Home literally from scratch, nearly 30 years ago. As the Corporate Cookie Queen, Brooks is in good company with Famous Amos and Mrs. Fields. She recently sold Cookies from Home to focus full time on her Service Enthusiasm, Leadership, and Intuitive Mastery series. Although she is a sales and marketing guru, Brooks is best known as a die-hard Service Enthusiast, where she can ‘raise the bar’ of service excellence in your company… and in your world. Read more

Steve Rizzo

Steve Rizzo is a motivational mechanic who tunes and tweaks each member of his audience to succeed at their full potential. Through the guise of humor, Steve teaches the methods for improving opportunities and provides the skills your group needs to get to a better place at work and in life. A place that brings greater enthusiasm, increased productivity, and new levels of success! With a delivery that is poignant, entertaining and inspiring, Steve, affectionately known as the “Attitude Adjuster,” takes motivation and confidence building to a whole new level.” Read more

Carol Kinsey Goman

Carol Kinsey Goman, Ph.D., is an executive coach and international keynote speaker and seminar leader for corporations, associations and government agencies.

Body language has always played a key role in Carol’s professional life. Prior to founding Kinsey Consulting Services, she was a therapist in private practice — reading nonverbal cues to help her clients make rapid and profound behavioral changes. As a coach, Carol helps leaders build powerful and effective business relationship by using verbal and nonverbal communication that projects confidence, credibility, and empathy. Read more

Lynne Lancaster

Are you struggling with generational gaps in recruiting, retention, or communication? Do you need to engage the newly-hired Millennials in the room without turning off the Generation Xers and Baby Boomers? Are you looking for an insightful presentation on the hottest talent trends accompanied by practical, applicable solutions? Savvy, engaging, and entertaining, Lynne Lancaster delivers sparkling keynotes and workshops tailored to your strategic issues. Lancaster is one of the nation’s foremost generational experts and cultural translators.

With clients that range from AT&T to Best Buy, Cisco, General Mills, the National Security Agency, and U.S. Bank, she was recently named a Top Five Speaker for 2010. Lancaster is one of The Generations People who make up Bridge Works’ multi-generational team of experts, speakers, and corporate entertainers. Lynne delivers a highly customized, high energy keynotes and workshops that entertain and enlighten audiences and leave them with plenty of practical, take home tips.

Lynne is co-author of the best-selling book When Generations Collide and the recently-released The M-Factor: How the Millennial Generation is Rocking the Workplace (Harper Business 2010). Her firm routinely conducts large-scale surveys as well as focus groups and one-on-one interviews to discover firsthand the ways in which the generations are shaking up today’s business world. She has appeared on CNN, CNBC, and National Public Radio, as well as in TIME magazine, The Washington Post, and The New York Times.

PROGRAM TOPICS

Rocking the Workplace: Managing and Leading Four Generations
If you think you’ve heard the generations topic before, guess again. The team that brought you the best-selling book, When Generations Collide, uses cutting-edge research, multimedia, stats and case studies to highlight what it’s going to take to attract and retain the best and brightest talent of every age. Find out…

  • What makes the generations so different—and so perplexing?
  • How will demographic shifts drastically change the ways we recruit, retain and manage in the next decade?
  • How do you engage one generation without alienating another?
  • What can leaders do now to plan for succession and win the war for talent?

The M-Factor: Seven Ways the Millennial Generation Is Shaking Things Up at Work
Eighty million Millennials are streaming into the workplace and clashing with the generations already there. Learn the seven surprising trends that shaped this influential generation and the best tips and techniques for managing them. Based on the brand new best-seller, The M-Factor. Learn…

  • How you can win the war for young talent and become the place Millennials want to work
  • The keys for bridging communication gaps between texters, tweeters, and traditional communicators
  • How to handle entitlement
  • What it takes to engage Millennials without alienating the other generations

Selling and Marketing to the Generations
Markets are becoming increasingly segmented and one size no longer fits all clients and customers. This presentation reveals the hot buttons and preferences of Traditionalists, Boomers, Xers, and Millennials that marketers and sales people need to know to connect. This isn’t about inventing a new selling system—it’s about adding a generational lens to your already successful approach. Learn…

  • What should sales people do to customize their message to each generation they sell to?
  • What should managers know to coach all the generations on their sales team?
  • How can marketers target campaigns to one generation without turning off another?
  • How can you put a generational lens on your company’s selling system to make it even more impactful?

Just for Associations:

Engaging Four Generations of Members
Generation gaps are making it nearly impossible to meet the needs of every generation of members. This program reveals how to connect with each cohort and create loyalty with every generation. You can’t afford not to see the association world through a generational lens. Topics include…

  • How do you convince the generations to get involved with your association and stay committed?
  • How can you connect with loyal traditional members while getting the young ones in the door?
  • How can you engage four very diverse generations of staff?

Each presentation is customized to your event, audience, and objectives

Full Biography

Baby Boomer Lynne Lancaster is one of today’s foremost cultural translators. An expert on the generations, she is co-founder of BridgeWorks, a company that advises leaders, managers, and employees on how to conduct business more successfully by bridging generation gaps at work and in the marketplace. Her keynote speeches and workshops have enlightened and entertained high level audiences from many of America’s best companies, including 3M, American Express, Best Buy, Citigroup, Coca-Cola, Lockheed Martin, and Wells Fargo, as well as from numerous public sector and nonprofit organizations.

Lynne is co-author of the best-selling business book When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. A consistent favorite among CEOs, the book spent time on several best-seller lists and is one of only two titles published by Harper Collins in 2003 that has sold more copies each year since publication. Her new book, The M-Factor: How the Millennial Generation is Rocking the Workplace, co-authored with business partner David Stillman, has just been published and has already garnered a gold medal from the Axiom business book awards.

An engaging and savvy speaker, Lynne is also a sought-after expert on workplace and social trends. She has been a guest commentator on CNN, CNBC and National Public Radio. Her by-line has appeared in numerous publications such as The Futurist, Nation’s Business, and Public Management magazine. She has been interviewed for a wide range of national publications including The Wall Street Journal, TIME magazine, The Los Angeles Times, The New York Times, and The Washington Post.

Lynne created a highly successful trainer certification program, Bridge Builder®. The course has launched more than 120 trainers nationwide from such organizations as the Federal Aviation Administration, General Mills, Cisco, Health Partners, KPMG, Lockheed, Michelin, VISA International, and Wells Fargo.

Lynne is a Phi Beta Kappa, summa cum laude graduate of the University of Minnesota with a B.A. in English Literature. She earned her stripes as a management consultant, coaching managers and senior executives from major U.S. companies on decoding communication issues. Lynne’s work with CEO author Harvey Mackay resulted in five best-selling business books, including Swim with the Sharks without Being Eaten Alive. Lynne has served as an adjunct faculty member at the University of Minnesota’s Carlson School of Management, and recently shared the speaking platform with former president, George H.W. Bush.

Geoffrey Moore

Geoffrey Moore is a best-selling author, a managing director at TCG Advisors, and a venture partner at MDV.

 

Recognized as a leading business consultant to large companies facing formidable strategic challenges, Moore works with established enterprises in his role of Managing Director of TCG Advisors. In this role, he divides his time between consulting on strategy and transformation challenges with senior executives and developing mental models to support the practice. With this focus in mind he has written Dealing with Darwin: How Great Companies Innovate at Every Phase of Their Evolution.

Also recognized for his expertise in market development and business and investment strategies, as a Venture Partner at Mohr Davidow Ventures he serves as an advisor to many of their portfolio companies by drawing upon best practices derived from his extensive background working with technology startups.

Moore has made the understanding and effective exploitation of disruptive technologies the core of his life’s work. His books – Crossing the Chasm, Inside the Tornado, The Gorilla Game, and Living on the Fault Line – are bestsellers and required reading at leading business schools. Highly regarded as a dynamic public speaker, Moore is the founder of The Chasm Group and currently is the managing partner of TCG Advisors. Earlier in his career, he was a principal and partner at Regis McKenna, Inc., a leading high tech marketing strategy and communications company, and, for the decade prior, a sales and marketing executive in the software industry.

PROGRAM TOPICS

Chasms, Bowling Alleys, Tornadoes, & Main Street: Marketing High Tech in the 21st Century
Drawing on his best-selling books, Crossing the Chasm and Inside the Tornado, Moore traces the path markets take through the Technology Adoption Life Cycle and explains what vendors must do to succeed at each stage.

Darwin and the Demon: Innovating within Established Enterprises
Caught between the Darwinistic forces of globalization and commoditization, and the demon of corporate inertia, established enterprises are increasingly challenged to innovate. Moore leverages his life cycle models to outline a broad range of innovation strategies and align them with a category’s current stage of market development.

Core vs. Context: Reallocating Resources for Competitive Advantage
When processes no longer result in marketplace differentiation, they go from being core to context, but all too many continue to consume the bulk of an enterprise’s resources. Building on the material in his most recent best seller, Living on the Fault Line, Moore explains how the resulting decline in revenues and margins can be overcome through aggressive resource reallocation and human capital renewal.

Outsourcing & Offshoring: Productivity, Perception, and Risk
Navigating the resources of the global economy is not for the faint of heart. But as competitive pressures increase, enterprises must find ways to leverage the work of others so that they can focus more and their unique value-adds. Drawing on recent consulting engagements with leading-edge firms, Moore outlines the current state of the art.

Orchestrating the Stack: Next-Generation Strategies in Enterprise IT
Enterprise IT has consolidated around a handful of gorilla vendors, each of which is looking to increase its territory as computing architectures move beyond the current Internet-enabled client-server approach to a future platform built up from modular services and next-generation languages and protocols. Moore outlines each gorilla’s game plan to give CIOs and other interested industry observers an early start in handicapping this race.

Provocation-Based Selling: How to Break-and-Enter Established Markets
Selling disruptive innovations requires a special approach as markets are self-organized to privilege incumbents and exclude challengers. The key is to win over the ever-elusive executive sponsor. Drawing on six years of experience as a venture partner at Mohr Davidow Ventures, Moore explains how start-ups have learned to get past the gatekeepers and capture the attention and support of line-of-business executives.

Complex Systems vs. Volume Operations: The Challenges of Business Model Migration
As markets globalize, and current offerings commoditize, more and more companies are looking to changing business models as a source of new competitive advantage. But not all business models can cohabit in the same company. Drawing on recent consulting engagements with leading-edge firms, Moore surveys the landscape of business models and lays out rules of engagement for companies expanding into unexplored territory.

Managing Company Culture-No Hot Tubs Required
While it is generally acknowledged that company culture has a huge impact on the success of enterprises, there have been few models that help executives understand and leverage culture as part of the management toolkit. Building on the material in his most recent best seller, Living on the Fault Line, Moore lays out models and methods for a no-nonsense approach to the topic that has deep implications for leadership and change management initiatives.

Five Stages of Marketing Maturity: Where is Your Organization?
Based on twenty-five years of marketing experience in the high-tech sector, Moore lays out his Marketing Maturity Model, tracing the evolution of a start-up’s marketing from a nice home page to global domination. Along the way he gives audience members a complete set of diagnostics to see where their organization fits in the progression and what elements they might want to focus on next.

Core vs. Context: The Primer
The core versus context model is described in chapter two of the book, Living on the Fault Line – core being anything that contributes directly to competitive differentiation and leads to customer preference in purchase decisions. Context is everything else – all the things that you or your company or product must do to pass muster but which do not differentiate you from others in the same market. The key lesson for investors is that the New Economy, with the help of the Internet, enables companies as never before to outsource their context in order to focus on their core enterprises.

Full Biography

Geoffrey Moore is a Managing Director with The Chasm Group, a consulting practice based in California that provides market development and business strategy services too many leading high-technology companies. He is also a Venture Partner with Mohr Davidow Ventures, a California-based venture capital firm specializing in specific technology markets, including e-commerce, internet, enterprise software, networking and semiconductors. As a Venture Partner at Mohr Davidow, he provides market strategy advice to their high-tech portfolio companies. Geoffrey is a frequent speaker and lecturer at industry conferences and his books are required reading at Stanford, Harvard, MIT and other leading business schools.

Geoffrey’s current practice focuses on the concepts of his recent book Living on the Fault Line, targeted to CEO’s and senior executives of Fortune 500 companies facing the impact of the Internet. Geoffrey’s first book, Crossing the Chasm, initially published in 1991, adds compelling new extensions to the classical model of the Technology Adoption Life Cycle. He introduces his readers to a gap or “”chasm”” that innovative companies and their products must cross in order to reach the lucrative mainstream market. A revised edition was released in July 1999 to update industries and case-study companies.

The sequel, Inside the Tornado, published in 1995, provides readers with insight into how to capitalize on the potential for hypergrowth beyond the chasm. This second book sorts out how the market forces behind the Technology Adoption Life Cycle demand the need for radical shifts in market strategy.

The Gorilla Game, Geoffrey’s third book, was originally released in March of 1998 with a revised version, including a new chapter on internet investing, released August of this year. This book was co-authored with Chasm Group managing partner and high-tech marketing strategist Tom Kippola, and stock investment guru and BancAmerica Robertson Stephens analyst Paul Johnson. The Gorilla Game combines the methodology Moore introduced in Crossing the Chasm and Inside the Tornado, with Johnson’s stock market valuation models and Wall Street expertise, and Kippola’s high-tech investment experience.

Geoffrey’s most recent book, Living on the Fault Line, focuses on a single theme: How should the management of a public company that rose to prominence prior to the age of the Internet manage for shareholder value now that the Internet is upon us? Living on the Fault Line guides executives and managers who are coping with disruptive technology, destabilizing their core market positions, providing them with new models, metrics, and organizational practices to meet the challenges of the new economy.

Prior to founding The Chasm Group in 1992, Geoffrey was a principal and partner at Regis McKenna, Inc., a leading high-tech marketing strategy and marketing communications company. For the decade prior, he was a sales and marketing executive at three different software companies.

Geoffrey holds a bachelor’s degree from Stanford University and a Ph.D. from the University of Washington, both in literature, and served as an English professor at Olivet College.