Carol Kinsey Goman, Ph.D., is an executive coach and international keynote speaker and seminar leader for corporations, associations and government agencies.

Body language has always played a key role in Carol’s professional life. Prior to founding Kinsey Consulting Services, she was a therapist in private practice — reading nonverbal cues to help her clients make rapid and profound behavioral changes. As a coach, Carol helps leaders build powerful and effective business relationship by using verbal and nonverbal communication that projects confidence, credibility, and empathy.

Carol has an extensive background in organizational “people issues.” She’s published over 300 articles in the fields of organizational change, leadership, communication, the multi-generational work force, collaboration, employee engagement, and body language in the workplace. An upbeat and entertaining guest, Carol’s been featured in media including NPR’s Marketplace, CNN’s Business Unusual, Investor’s Business Daily, Executive Excellence, ABC’s “The View From the Bay,” Forbes.com, and the NBC Nightly News. She is a Human Resource columnist for Troy Media and an “On Leadership” panelist for The Washington Post.

 

Program Titles

The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead
Body language is the management of time, space, appearance, posture, gesture, touch, facial expression, eye contact, and voice. When your verbal and nonverbal messages are out of alignment, communication suffers and your messages are weakened. Body language that supports your goals is the key to your effectiveness – to your ability to project confidence, build relationships of trust, inspire your team, and present content convincingly.

The two sets of nonverbal signals people look for in leaders – and the circumstances that make one more effective than the other.

• Five mistakes you can expect people to make when they read your body language.
• How to project confidence and charisma, even in difficult times.
• How to tell what people really feel about what you just said.

None of Us is Smarter Than All of Us: The Power of Collaborative Leadership
Creating collaborative teams that are networked to span organizational boundaries requires a new leadership model – one that replaces command and control with trust and inclusion. The leader’s new role is to encourage employees to see themselves as empowered and valued contributors and to help them build their knowledge base, expand their personal networks, and to offer their ideas and perspectives in service of a common goal. This program will give you the insight and skills to build collaborative relationships and to create an environment in which people choose to participate and contribute.

• Why people don’t tell what they know – and how to overcome those barriers.
• The collaborative behaviors of effective leaders.
• How to build the 5 levels of trust needed for a collaboration.
• The key elements of a face-to-face collaborative meeting.
• The crucial link between leadership, collaboration, and body language.

Body Language for Women Leaders: Traps and Tips for Women Who Want to Make an Impact
When first introduced to a leader, followers immediately and unconsciously assess her for warmth (empathy, likeability, caring) and authority (power, credibility, status). “Warm” leaders connect with staff in a way that makes people want to do a great job because of that personal connection, affection and respect. But employees also look for leaders who project status and authority, who make them feel secure, and whom they believe can follow through and achieve results. Women are champions in the warmth and empathy arena, but lose out with power and authority cues—mostly because they fall prey to ten common body language traps.

• Ten body language signals that rob you of your authority.
• How to project confidence and credibility – without saying a word.
• Nonverbal communication tips when dealing with men.
• Reading others from head to toes – tips to enhance your natural talent.

This Isn’t the Company I Joined: Leading People Through Continuous Change
Rapidly changing technologies make yesterday’s choices obsolete. The turbulent economy increases pressure to “do more with less.” Companies rely on a shifting stream of alliances — competitors one day and partners the next, and sometimes both at the same time. Corporate restructuring is an annual affair. Mergers and acquisitions are on the rise. Customers are demanding “better, faster, cheaper” everything. Competition is fierce. The pace of change is accelerating. And employees are increasingly skeptical about committing to business strategies that are constantly being redefined. This program will give you strategies for leading people through the tsunami of change that is turning our organizations upside down.

• The 5 biggest mistakes leaders make when managing change.
• The difference between incremental and discontinuous change – and the emotional literacy needed to lead people through both.
• The body language – emotional contagion – organizational change connection.
• How to help people in your organization (or team or department) go from “surviving change” to “thriving on change.”

Building Relationships and Closing the Deal: Body Language for Sales and Negotiation
How convincing you are in sales and negotiation depends on how well you articulate a winning position. It is also strongly influenced by unconscious factors such as the way your body postures match the other person, the level of physical activity as you talk, the amount of eye contact you use, and the degree to which you set the tone – literally – of the conversation. For example: We make major decisions about one another – assessing credibility, trustworthiness, confidence, power, status, and competence – within the first few seconds of meeting. Once someone mentally labels you as “likeable” or “un-likeable,” “powerful” or “submissive,” everything else you do will be viewed through that filter.

• How to make a positive first impression in less than twenty seconds seconds.
• How to read quickly and accurately the nonverbal signals of deception, uncertainty, resistance, and “ready to buy.”
• How to use body language to build and maintain rapport throughout the interaction.
• Strategies for dealing with nonverbal resistance.

Full Biography

Leaders looking to help their organizations excel in the 21st century need a completely different set of skills than their counterparts in the last century. Success today takes employee engagement and creative collaboration. And that, in turn, takes leaders at all levels who know how to harness the energies and talents of others, who can build and maintain effective workplace relationships, who can guide others through an ever-changing business environment, who can present their ideas and goals convincingly, and who understand that none of us is smarter than all of us!

Carol Kinsey Goman, Ph.D., President of Kinsey Consulting Services, is a keynote speaker, executive coach, and leadership consultant. Clients include 105 organizations in 24 countries — corporate giants such as Consolidated Edison, 3M, and PepsiCo; major non-profit organizations such as the American Institute of Banking, the Healthcare Forum, and the American Society of Training and Development; high-tech firms such as Hewlett-Packard and Texas Instruments; membership organizations such as The Young Presidents’ Organization and The Conference Board; government agencies such as the Office of the Comptroller of the Currency, U.S. Army Tank-automotive and Armaments Command, and the Library of Congress; and international firms such as Petroleos de Venezuela, Dairy Farm in Hong Kong, SCA Hygiene in Germany, and Wartsilla Diesel in Finland.

Carol is a leadership blogger for Forbes.com, an expert contributor to the “On Leadership” column for the Washington Post, a human resources columnist for Troy Media, and a business body language columnist for the Market magazine. She has authored eleven books, including “This Isn’t the Company I Joined,” about leadership in a constantly changing organization, “Ghost Story,” a business fable about the power of knowledge sharing, and “The Nonverbal Advantage: Secrets and Science of Body Language at Work.” Her latest book is “The Silent Language of Leaders: How Body Language Can help – or Hurt How You Lead.”

A leading authority on leadership, change-management, collaboration, and body language in the workplace, Carol has been sited in media such as The Wall Street Journal, Industry Week, Investors Business Daily, CNN’s Business Unusual, SmartBrief on Leadership, Executive Excellence, Oprah.com, NPR’s Marketplace, Fox News, and the NBC Nightly News.

Body language has always played a key role in Carol’s professional life. Prior to founding Kinsey Consulting Services, she was a therapist in private practice — reading nonverbal cues to help her clients make rapid and profound behavioral changes. As an executive coach, Carol helps leaders build powerful and effective business relationship by aligning their verbal and nonverbal communication to project confidence, credibility, and empathy.

Carol has served as adjunct faculty at John F. Kennedy University in the International MBA program, at the University of California in the Executive Education Department, and for the Chamber of Commerce of the United States at their Institutes for Organization Management. She is a faculty member for the Institute of Management Studies—presenting training seminars nationally and in Europe. She is also a frequent speaker for The Conference Board and has been featured at The Executive Forum and the CEO Roundtable.