Driven by service and experience – Susan’s talks produce growth and measurable results!  She delivers top-notch result-based strategic coaching for both business owners and corporate leaders.
Susan is an international Speaker, Trainer and Consultant who is ready to transform your organization!

Susan Brooks was the founder CEO of a multi-million dollar retail and corporate gifting company, headquartered in Arizona.  Susan was at the helm of her growing organization while consistently called upon by other organizations to replicate the service-driven culture she had created.

  • 30 years as Cookies from Home ™ owner, operator multi-million dollars in revenue
  • Created and managed 13 cookie franchises
  • Small Business of the Year Award, Tempe Chamber of Commerce
  • INC Finalist for Entrepreneur of the Year
  • International Speaker
  • Founding Facilitator of World Academy for the Future of Women at Sias Int’l University
  • Founder National Association of Women Business Owners (NAWBO), Phoenix chapter
  • ASU Venture Devil Mentor
  • Author 3 business books
  • 12 year business columnist for Phoenix Business Journal



•  People are beginning to get back to work.
•  •  •  Learn how to embrace the changes and new beginnings
•  Companies and  staff still are dealing with health concerns.
•  •  •  Learn how leadership decisions build a greater trust with your team.
•  Employers are coping with many staff changes.
•  •  •  Learn how to  have the right people in the right positions and how this impacts the bottom line.
•  Company dollars are scarce during the rebuild of teams and businesses.
•  •  •  Learn how to work more effectively and efficiently with an engaged and committed team.
•  Companies are looking for the new beginnings they face now.
•  •  •  Learn how to explore new ways of serving your customers.
•  Companies are looking for ways to stand out in the marketplace.
•  •  •  Learn how to differentiate your company in todays marketplace.
•  Companies need to bring innovation to their team and to the experience of their customer.
•  •  •  Learn how to attract new customers and bring them back again
•  •  •  Learn how to  energize and retain your existing customers

Now is the time For Outrageous, Courageous, and Highly Contagious Leadership!



Helps create a vibrant employee culture in the midst of this difficult environment.

Are your employees feeling invisible?
Are they feeling disconnected from you, each other, your customers?

This 30-minute virtual presentation will be a welcomed wake-up call.


She Rises… Where are YOU headed!
Honoring our foremothers, celebrating progress and power of today’s strength, this is our moment! We now have a seat at the table.. the question is what are you going to do with this opportunity? What would YOU do if you were brave today?

Being an Outrageous, Courageous and Highly Contagious Leader
Leaders are needed today more than ever! They ride the cycles and seasons of life in living color, beyond financial reversals and marketplace challenges and changes. They are risk-takers living on the edge of awe while others are stuck in mediocrity. They serve with gusto! Here’s your chance to learn how to be one…

Serves You Right!
The Ultimate Customer Experience is the battleground for brands today! How your customers experience your brand is your differentiator. This program teaches you how to convert customers into steadfast champions!


Cultural Change


Customer Service


Ÿ  Leadership

Ÿ  Motivation

Ÿ  Business Success

Ÿ  Women’s Programs

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