All posts in Telemarketing

Nancy Friedman

By admin | 04/2011 | Authors, Banking, BUSINESS, Communication, Customer Service, Entrepreneurs, HUMAN RESOURCES, Leadership, Motivation, Motivation - Non Sports, Retail, Sales, SALES / MARKETING, Sales Management, Sales Skills, Sales Strategy, Sales Techniques, Small Business, Success, Telemarketing, Training | Comments Off

Nancy Friedman is America’s most asked back speaker. And there’s a reason… she’s that good! Her simple, common sense customer service and sales material is quoted by thousands as ‘the best’ around. Nancy’s programs are packed with humor, motivation, tangible tips and valuable information that your audience can use immediately. Nancy’s business background affords her, and you, the benefit of having ‘been there.’ She will have your audiences laughing and learning with tips, skills, ideas and techniques that will last forever.

Gary Goodman

By admin | 01/2011 | Authors, BUSINESS, Communication, Conflict Resolution, Crisis Management, Customer Service, Innovation, Management, Negotiation/Strategy, Sales, Strategy, Telemarketing | Comments Off

Dr. Gary S. Goodman is a unique resource in the fields of customer service, sales, and telemarketing. Combining over twenty years of leading-edge business and consulting experience as President of The Goodman Organization, he is also a best-selling author of twelve books, including Please Don’t Shoot The Messenger!: How To Talk To Demanding Bosses, Clueless Colleagues, Tough Customers, and Difficult Clients Without Losing Your Cool (or Your Job!) ,Monitoring, Measuring & Managing Customer Service and his latest, Dr. Gary S. Goodman’s 77 Best Practices in Negotiation. Read more…

David Weinberger

By admin | 01/2011 | Authors, Branding, BUSINESS, Change, Communication, Consumer Trends, Corporate Culture, E-Commerce, Future Trends / Futurists, HUMAN RESOURCES, Innovation, Journalists, Negotiation/Strategy, SALES / MARKETING, Social Media, TECHNOLOGY, Telemarketing, Vision | Comments Off

Dr. David Weinberger’s status as one of the foremost interpreters of technology’s impact on business and society continues to grow. His latest book, Everything Is Miscellaneous: The Power of the New Digital Disorder, reveals new principles for taking advantage of the onrushing flood of information in order to help us pull ourselves together now that we’ve blown ourselves to bits.

Called a “marketing guru” by the Wall Street Journal, Weinberger is co-author of the influential bestseller The Cluetrain Manifesto (1999), and author of the critically acclaimed book Small Pieces Loosely Joined (2002), a highly original and accessible reflection on the human impact of the internet.

Weinberger addresses the key elements of an information and technology revolution that impacts how we organize our businesses, increases our customers’ new-found control of the information they touch, and challenges the core concepts of who and what we trust.

One of the connected economy’s most thought-provoking mavericks, Weinberger is a fellow at Harvard University’s prestigious Berkman Center, a former philosophy professor, NPR commentator, technology columnist, weblogging pioneer, and a dot com entrepreneur. A dynamic and witty speaker, he has received widespread acclaim – and we can prove it! – for captivating presentations to such companies as IBM, Yahoo, Microsoft, Google and Disney.

Weinberger turns his remarkable range of experience and knowledge to the most important question facing every business today: How is technology changing the way my employees, partners and customers are putting themselves together, and how is that changing the basics of my business? The answer will surprise you.
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Dan Janal

By admin | 01/2011 | Authors, BUSINESS, Future Trends / Futurists, Information Technology, Innovation, Negotiation/Strategy, Public Relations, SALES / MARKETING, Social Media, TECHNOLOGY, Technology, Telemarketing, The Internet | Comments Off

Do you need to teach your staff how to use the Internet for marketing? Or just plain improve their marketing and public relations in the real world so your company can make more money in both business to business (b2b), or business to consumer (b2c)? Do need to promote your company through media appearances or public seminars and need to engage the right person who can be a corporate spokesman? Then you need to learn from the best presenter available! You need the person who has been there at the beginning of the Internet and who has worked with companies like IBM, Reader’s Digest and Sun. You need Dan Janal. Janal is an internationally-recognized speaker, Internet marketer and best-selling author who demystifies technology and makes marketing on the Internet seem easy to accomplish. He delivers interactive, hands-on seminars that help people create individualized marketing tools that can be implemented as soon as they get back to the office. Each of his customized keynotes and workshop seminars is rich with specific examples and case studies, and is provocative, results-oriented, and highly motivational. Read more…

Jim McCann

By admin | 01/2011 | Authors, Branding, BUSINESS, Consumer Trends, Creativity, Customer Service, E-Commerce, Entrepreneurs, Innovation, Leadership, Management, Marketing, Motivation, Public Relations, Retail, Sales, SALES / MARKETING, Small Business, Success, TECHNOLOGY, Technology, Telemarketing, The Internet | Comments Off

Jim McCann is a highly successful entrepreneur, public speaker and author whose passion is helping people deliver smiles. Jim’s belief in the universal need for social connections and interaction led to his founding of 1-800-FLOWERS.COM, which he has grown into the world’s leading Florist and Gift Shop and Celebrations.com, the leading website for expert party planning content and advice.

McCann’s willingness to embrace new technologies that help people connect and express themselves, such as the Internet, Mobile Commerce and Social Networking, often long before others, has enabled him to stay at the forefront of consumer and social trends.

Recognizing the enormous potential in providing on-the-go consumers with quality gift-giving opportunities, McCann pushed traditional boundaries to create not just one, but several access channels. As his business grew, McCann pioneered its entry into other retail access channels — going online in 1991 and becoming the first merchant of any kind on AOL in 1994.

As a result, McCann has become an award winning public speaker, a published author and a frequent guest on radio and television programs nationwide. In addition to serving as Chairman of the Board of Directors for 1-800-FLOWERS.COM, McCann is a member of the Board of Directors of Willis Group Holdings Limited and Gruppo Lottomatica.
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Chuck Reaves

By admin | 01/2011 | BUSINESS, Change, Communication, Consumer Trends, Customer Service, Entrepreneurs, Management, MISCELLANEOUS, Negotiation, Networking, Peak Performance, Personal Development, Presentation Skills, SALES / MARKETING, Sales Management, Sales Skills, Sales Strategy, Sales Techniques, Success, Telemarketing, Training | Comments Off

Chuck Reaves, the founder of Twenty-One Associates, Inc., an Atlanta-based sales training and consulting company, is a popular speaker and trainer, and teacher of sales, management, and personal development programs to audiences all over the world.

Reaves began his sales career at AT&T, where, after ten years as an entry-level employee he was promoted to account executive, and became the highest producer out of 1,100 salespeople. Read more…