All posts in Customer Service

Doug Lipp

By | 03/2011 | Authors, BUSINESS, Change, Communication, Corporate Culture, Customer Service, Diversity, Globalization, Innovation, Leadership, Motivation, Stress Management, Success, Work / Life Balance | Comments Off
Doug Lipp

What is the magic of Disney? Join Doug Lipp as he takes you on an entertaining and insightful journey, “behind the scenes,” to discover both the secret of Disney’s success and how it and other organizations have overcome spectacular challenges. As an internationally acclaimed expert on customer service, leadership, change and global competitiveness for over 30 years, Doug has inspired and challenged over 1,000 audiences and 200,000 individual attendees. Read more…

Dan Coughlin

By | 03/2011 | Authors, Branding, BUSINESS, Change, Customer Service, Innovation, Leadership, Management, Motivation, Success, Teamwork | Comments Off
dancoughlin

Dan Coughlin is a student and teacher of practical processes that improve business performance. His purpose is to work with executives and managers so they achieve great performances. He defines a great management performance as significantly improving an organization’s most important desired outcomes in a sustainable way. For more than a decade, he has invested over 3,000 hours on-site observing and advising executives and managers in a wide variety of business functions and in more than thirty industries. Read more…

Bruce Himelstein

By | 03/2011 | Advertising, Branding, BUSINESS, Consumer Trends, Customer Service, Hotel/Restaurant/Hospitality, Leadership, SALES / MARKETING | Comments Off
Bruce Himelstein

Recognized as one of today’s top sales and marketing innovators, Bruce Himelstein is credited with leading the recent revitalization of the The Ritz-Carlton Company brand. A 37-year veteran of the hospitality industry, his career evolved from a humble beginning when, right out of college, he became bellman at the Americana Hotel in Albany, New York, and continued to his being named corporate vice president of sales and marketing for The Ritz-Carlton Hotel Company in 2002, following nearly 30 years with Marriott.
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William “Gus” Pagonis

By | 03/2011 | Authors, BUSINESS, Customer Service, Defense, Leadership, Management, MOTIVATION / INSPIRATION, Patriotism, Strategic Planning | Comments Off
Gus Pagonis

William G. “Gus” Pagonis is the author of Moving Mountains: Lessons in Leadership and Logistics from the Gulf War, published by Harvard Business School Press. Now retired, three-star US Army General Gus Pagonis masterminded logistics for the 1991 Gulf War, earning accolades from General Norman Schwarzkopf. In 1993, he left the military and took his logistics magic to Sears, Roebuck and Co., where as executive vice president of Sears Logistics Group, he played a key role in transforming the retail giant. Read more…

Chip Bell

By | 03/2011 | Authors, BUSINESS, Change, Communication, Consumer Trends, Corporate Culture, Customer Service, Entrepreneurs, Innovation, Marketing, Motivation, Peak Performance, Sales Strategy, Social Media, Strategy, Success, Teamwork, Technology, Training | Comments Off
chipbell

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Read more…

Mark Sanborn

By | 03/2011 | Authors, BUSINESS, Change, Customer Service, Leadership, Motivation, Organizational Skills, Sales Skills, Sales Strategy, Sales Techniques, Teambuilding, Teamwork | Comments Off
Mark Sanborn1

Because of his ability to educate and entertain simultaneously, Mark Sanborn is known internationally as the high content speaker who motivates. Mark presents an average of 90 programs yearly on leadership, teambuilding, customer service and mastering change. He is the president of Sanborn & Associates, Inc., an idea lab for leadership development. Leadershipgurus.net lists Mark as one of the top 30 leadership experts in the world.

In addition to his experience leading at a local and national level, he has written or co-authored 8 books Read more…

Rick Barrera

By | 03/2011 | Advertising, Authors, Branding, BUSINESS, Change, Customer Service, E-Commerce, Future Trends / Futurists, Marketing, Sales Skills, Sales Strategy, Sales Techniques | Comments Off
Rick Barrera2

Rick Barrera is a nationally acclaimed speaker, marketing consultant and author, known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Starbucks, Chico’s, Yellowfreight, Lexus, Tivo, and Google will change your thinking about marketing forever.

Rick has helped hundreds of companies re-design their systems and implement a holistic approach to serving customers. His impressive client list includes Abbott Labs, AutoZone, Bayer, Caterpillar, IBM, Intel, Merrill Lynch and Verizon. Read more…

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