All posts in Customer Service

Ed Brodow

By admin | 02/2012 | Authors, BUSINESS, Communication, Conflict Resolution, Crisis Management, Customer Service, feature, Innovation, Negotiation/Strategy, Sales, Work / Life Balance | No comments

ED BRODOW

Featured Speaker

The King of Negotiators

Ed Brodow is the world’s top spokesman on the art of negotiation. SEC Chairman Harvey Pitt dubbed Ed “King of Negotiators.” Forbes Magazine ranks Ed as one of the nation’s leading dealmakers, and the Director of the IRS keeps Ed’s bestselling book Negotiation Boot Camp next to his bed! Ed’s approach to an often-misunderstood subject has helped audiences and readers all over the world get what they want in business and in their personal lives. Ed’s keynotes and seminars have set the standard for “how to make a deal” in corporate America.

Ed Brodow, internationally renowned for his expertise on the art of negotiation, has been dubbed “The King of Negotiators” by SEC Chairman Harvey Pitt, and Forbes Magazine agreed, ranking Brodow as one of the nation’s leading dealmakers, along with Senator George Mitchell and Citigroup CEO Sanford Weill. His practical, no-nonsense approach to an often-misunderstood subject has helped audiences and readers all over the world to overcome their fears and get what they want in business and in their personal lives. Brodow has appeared as negotiation guru on PBS, ABC National News, Fox News, Inside Edition, and Fortune Business Report. His two-hour PBS special, Negotiate With Confidence, garnered rave reviews, and his negotiation strategies have been showcased in The Washington Post, Wall Street Journal, Los Angeles Times, Smart Money, Business Week, Entrepreneur, Men’s Health, Cosmopolitan, Forbes, and Selling Power. Ed Brodow’s bestselling book, Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals, is based on the successful seminar he created, and that has set the standard for “how to make a deal” in corporate America.

Willie Jolley

By admin | 01/2012 | Authors, BUSINESS, Business by Industry, Change, Communication, Customer Service, Education, Inspiration, Leadership, Motivation, MOTIVATION / INSPIRATION, Musicians, Organizational Skills, Overcomers / Adversity, Religion, Spirituality, Spouse Programs, Substance Abuse, Teambuilding, Teamwork | No comments

Mr. Jolley was named “…One of the Outstanding Five Speakers in the World” by Toastmasters International! Only 50 speakers worldwide have been bestowed that honor! Former winners include Colin Powell, Nelson Mandela and Margaret Thatcher! Mr. Jolley has also been inducted into the Speaker Hall of Fame!

He speaks to major companies and organizations around the world… and has developed a reputation for results!

Mr. Jolley has authored several best-selling books including, It Only Takes A Minute To Change Your Life!, A Setback Is A Setup For A Comeback and An Attitude of Excellence. Syndicated Washington Post columnist, Michelle Singletary, named his latest book, Turn Setbacksinto Greenbacks, Book of The Month. Read more…

Ryan Estis

By admin | 08/2011 | BUSINESS, Change, Communication, Consumer Trends, Corporate Culture, Customer Service, Future Trends / Futurists, Generation X and beyond, Globalization, Innovation, Leadership, Marketing, Motivation, Peak Performance, Recruitment / Retention, Relationships, Sales, Social Media, Strategy, Success, Teambuilding, Technology, The Internet, Workforce Issues | No comments

Ryan is a professional speaker and business performance expert whose life is dedicated to helping companies, managers, leaders and sellers connect more effectively to their two most important audiences: employees and customers. Regarded as one of The Top 100 Keynote Speakers in America Ryan Estis blends interaction, energy and actionable content designed to elevate business outcomes. His message is a compelling crusade on corporate culture, communication, client acquisition, brand ambassadorship, change and preparing to thrive in the ultra competitive, hyper-connected business environment we now know as the new normal. Ryan’s guiding principles include:

Passion: Improving communication, competency and culture to elevate employee and customer engagement and enhance business performance.

Purpose: Helping guide individual contributors, leaders and organizations on this journey.

Premise: Put people first…profits follow.

Promise: Delivering experiences that people never forget. Read more…

Doug Lipp

By admin | 03/2011 | Authors, BUSINESS, Change, Communication, Corporate Culture, Customer Service, Diversity, Globalization, Innovation, Leadership, Motivation, Stress Management, Success, Work / Life Balance | No comments

What is the magic of Disney? Join Doug Lipp as he takes you on an entertaining and insightful journey, “behind the scenes,” to discover both the secret of Disney’s success and how it and other organizations have overcome spectacular challenges. As an internationally acclaimed expert on customer service, leadership, change and global competitiveness for over 30 years, Doug has inspired and challenged over 1,000 audiences and 200,000 individual attendees. His combination of high energy entertainment and thought-provoking lessons is contagious, motivating audiences around the world to maximize both personal and professional success. Lipp is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular, The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base (with a foreword by renowned business leader Peter Ueberroth, head of the US Olympic Committee and Ken Blanchard of One Minute Manager fame) and Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service which focuses on a balanced approach to service, leadership and teamwork. Lipp customizes every keynote presentation or workshop to the client’s specific needs. Known across corporate America and around the world for his captivating and humorous story-telling style of delivery, Doug challenges his audience to take action and get results! Read more…

Dan Coughlin

By admin | 03/2011 | Authors, Branding, BUSINESS, Change, Customer Service, Innovation, Leadership, Management, Motivation, Success, Teamwork | No comments

Dan Coughlin is a student and teacher of practical processes that improve business performance. His purpose is to work with executives and managers so they achieve great performances. He defines a great management performance as significantly improving an organization’s most important desired outcomes in a sustainable way. For more than a decade, he has invested over 3,000 hours on-site observing and advising executives and managers in a wide variety of business functions and in more than thirty industries. He and his clients constantly worked to hone simple processes that could improve performance throughout their organizations. As a business speaker, Dan combines real-life stories from his management consulting work with in-depth research of the audience he is speaking to. He then delivers penetrating and practical insights that attendees can use immediately to improve their performance and results. His clients include Fortune 500 companies, sports teams, associations and professional organizations. Dan has provided hundreds of customized presentations on business acceleration across the United States. His keynote topics include leadership, branding, sales, and innovation. He is the author of the book, The Management 500: A High-Octane Formula for Business (2009) and Accelerate: 20 Practical Lessons to Boost Business Momentum (2007). Dan has been quoted in the USA Today, the New York Times, and Investor’s Business Daily, and has had articles published in more than 100 trade publications. Read more…

William “Gus” Pagonis

By admin | 03/2011 | Authors, BUSINESS, Customer Service, Defense, Leadership, Management, MOTIVATION / INSPIRATION, Patriotism, Strategic Planning | 1 Comment

William G. “Gus” Pagonis is the author of Moving Mountains: Lessons in Leadership and Logistics from the Gulf War, published by Harvard Business School Press. Now retired, three-star US Army General Gus Pagonis masterminded logistics for the 1991 Gulf War, earning accolades from General Norman Schwarzkopf. In 1993, he left the military and took his logistics magic to Sears, Roebuck and Co., where as executive vice president of Sears Logistics Group, he played a key role in transforming the retail giant. But whether in war or business, Pagonis believes that leadership is nothing more than the art of influencing others to achieve desired results. Yet, this simple procedure of influencing seems to be a dying art. The country is always searching for leaders in government and the corporate world to take organizations and individuals to new heights. Pagonis discusses this leadership shortfall and offers leadership practices and management techniques he has employed in his careers that achieved desired results for organizations he has led. He also discusses two models he has developed to promote corporate success by tapping the last business frontier- Logistics & Leadership. His ‘Logistics Pentagon and Three Star Leadership Models’ will provide real world solutions that have been successful in both the military and corporate worlds. His career in both the public and private sectors make him a valuable business speaker. Says Gus Pagonis, “The secret of logistics is never to lose sight of who the customer is.” Read more…