All posts in Customer Service

Don Peppers

By admin | 01/2012 | Authors, BUSINESS, Change, Customer Service, Healthcare, Healthcare/Pharmaceutical, Management, Marketing, Sales Strategy, Strategic Planning, The Internet | Comments Off

Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy.

Don’s vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. The Times of London has listed him among their “Top 50 Business Brains,” Read more…

Bob Phibbs

By admin | 01/2012 | Authors, Baby Boomers, Branding, BUSINESS, Consumer Trends, Customer Service, Generation X and beyond, Hotel/Restaurant/Hospitality, Marketing, Motivation, Presentation Skills, Retail, Sales, SALES / MARKETING, Sales Management, Sales Skills, Sales Strategy, Sales Techniques, Small Business, Training | Comments Off

With over thirty years experience companies worldwide have turned to Bob Phibbs, the Retail Doctor® for the proven expertise necessary to grow their sales. An expert in American retail, customer service, sales, and marketing Phibbs has been engaged as an entrepreneur, sales trainer, author, franchisor and customer service champion. His passion and enthusiasm combined with his tell-it-like-it-is persona make him an in-demand media guest. PBS, MSNBC, and Fox News are just a few of the places Phibbs has been invited to share his expertise and straightforward advice. Read more…

Eric Boles

By admin | 01/2012 | Athletes, BUSINESS, Change, Coaches, Communication, Corporate Culture, Courage, Customer Service, Diversity, Ethics / Values, Fitness, Football, Management, Motivation, Peak Performance, Personal Development, Relationships, Retail, Sales Strategy, Success, Teambuilding, Teamwork, Training, Vision, Workforce Issues | Comments Off

Eric Boles is the president of The Game Changers Inc., a training and development company dedicated to maximizing the human asset. Through assessment, consulting, coaching and corporate training, The Game Changers Inc. has set the standard for helping organizations enhance their culture and develop greater levels of commitment and performance. Eric is a highly acclaimed keynote speaker and consultant for some of the most recognized and respected organizations in the world. Eric presents his inspiring and challenging insights and strategies to thousands of men and women each year. Read more…

Rita Davenport

By admin | 01/2012 | Authors, BUSINESS, Change, Communication, Creativity, Customer Service, Ethics / Values, HEALTH / WELLNESS, Inspiration, Leadership, MISCELLANEOUS, Motivation, Networking, Patriotism, Peak Performance, Personal Development, Relationships, SALES / MARKETING, Society & Culture, Spouse Programs, Stress Management, Success, Teambuilding, Teamwork, Time Management, Women's Issues, Work / Life Balance | Comments Off

Rita Davenport is an internationally recognized expert in the principles of success, time management, goal-setting, creative thinking, and self-esteem and confidence. Her unique background as an entrepreneur, corporate executive, author, speaker, humorist, and broadcaster sets her apart and has made her one of the most beloved and widely admired role models on the speaking circuit. She produced and hosted her own award-winning television shows in Phoenix, Arizona, for 15 years. Read more…

Susan Brooks

By admin | 01/2012 | Authors, BUSINESS, Change, Communication, Customer Service, Entrepreneurs, Leadership, Motivation, Small Business, Success | Comments Off

>Susan Brooks is, and always has been, a service enthusiast! She began her multi-million dollar cookie gift and mail order company Cookies From Home literally from scratch, nearly 30 years ago. As the Corporate Cookie Queen, Brooks is in good company with Famous Amos and Mrs. Fields. She recently sold Cookies from Home to focus full time on her Service Enthusiasm, Leadership, and Intuitive Mastery series. Although she is a sales and marketing guru, Brooks is best known as a die-hard Service Enthusiast, where she can ‘raise the bar’ of service excellence in your company… and in your world. Read more…

Steve Rizzo

By admin | 01/2012 | BUSINESS, CELEBRITIES, Change, Comedy, Creativity, Customer Service, Humor, Motivation, SALES / MARKETING, Stress Management, Success | Comments Off

Steve Rizzo is a motivational mechanic who tunes and tweaks each member of his audience to succeed at their full potential. Through the guise of humor, Steve teaches the methods for improving opportunities and provides the skills your group needs to get to a better place at work and in life. A place that brings greater enthusiasm, increased productivity, and new levels of success! With a delivery that is poignant, entertaining and inspiring, Steve, affectionately known as the “Attitude Adjuster,” takes motivation and confidence building to a whole new level. Read more…