All posts in Hotel/Restaurant/Hospitality

Jim Sullivan

By admin | 01/2011 | Authors, BUSINESS, Customer Service, Generation X and beyond, Hotel/Restaurant/Hospitality, Leadership, Management, Motivation, Peak Performance, Recruitment / Retention, Success, Teambuilding, Teamwork, Training, Workforce Issues | No comments

Maybe you’ve seen him on CNN, NBC, ABC, Fox News, the BBC, or the Food Network. Maybe you read his column discussing people, performance and profitability in Nation’s Restaurant News. Over 450,000 foodservice and retail employees, executives and franchisees worldwide have read his newsletters, books, or columns and seen his DVDs, webcasts, e-learning programs and live seminars. His products and programs have been featured in the Wall Street Journal, The New York Times, Newsweek, Fast Company, Inc. and USA Today. Jim Sullivan, CEO and Founder of Sullivision.com, is a veteran of over 20 years in the hospitality and retail industries. He’s worked for and with companies as distinct as Walt Disney Company, McDonald’s, and American Express. Not a “theorist”, Sullivan is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful sales, marketing, and customer service programs for the “Top 200” foodservice and retail chains, and over 1,000 independent industry owners and operators. He’s the author of two books that have sold over 400,000 copies worldwide, including the 2010 best-seller MultiUnit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams. His DVDs called Jumpstart! The Art of Effective Pre-Shift Meetings and The Shift: are being used in over 30,000 companies worldwide. Read more…

John Parke

By admin | 01/2011 | Branding, BUSINESS, Corporate Culture, Customer Service, Hotel/Restaurant/Hospitality, HUMAN RESOURCES, Leadership, Management, Marketing, Sales Management, Sales Skills, Sales Strategy, Sales Techniques, Strategy, Teambuilding | No comments

In today’s turbulent business environment, competitive advantage can be harder to achieve than ever before. For leaders who want to outperform the marketplace, assistance from an experienced and objective industry professional is essential. John Parke, President and CEO of Leadership Synergies, is a Certified Meeting Professional (CMP) with extensive experience in both the hospitality industry and association community, and has served on several boards including the advisory board of International Association for Exposition Management. Prior to forming Leadership Synergies, Parke worked for Marriott International for more than 18 years, most recently as Vice President of the Global Account Sales Organization, where he was responsible for overseeing more than 200 senior sales executives and $1.3 billion in annual revenues. Under Parke’s leadership, the Marriott sales force was consistently rated number one by Sales & Marketing Magazine. Speaking frequently on the topics of sales cultures, organizational branding, and personal branding, he has also contributed numerous articles to trade magazines and association publications. Read more…

Emeril Lagasse

By admin | 01/2011 | Celebrities / Media Personalities, Culinary, Hotel/Restaurant/Hospitality, Spouse Programs | No comments

Emeril Lagasse is one of America’s most beloved and recognizable chefs. His hit shows on the Food Network, “Emeril Live” and the “Essence of Emeril” have made Emeril a household name, along with his catchphrases “Bam!” and “Kick it up a notch!” As a national TV personality, he has hosted over 2,000 shows on the Food Network, and is the food correspondent for ABC”s “Good Morning America.” He is the host of “Emeril Green,” and his show “Essence of Emeril” can be seen on the Food Network. “Emeril Live” appears on both the Cooking Channel and Food Network. His latest program is entitled “Fresh Food Fast,” where he will show how fresh and local food can be prepared quickly and with great taste. Read more…

Sheila C. Johnson

By admin | 01/2011 | BUSINESS, Celebrities / Media Personalities, Communication, Creativity, Entrepreneurs, Great Achievers, Hotel/Restaurant/Hospitality, Inspiration, Leadership, Motivation, Music/Radio/TV/Movies, Personal Development, Relationships, SPORTS, Spouse Programs, Success, Women's Issues | No comments

Sheila C. Johnson is an entrepreneur and philanthropist whose accomplishments span the arenas of hospitality, sports, TV and film, the arts and humanitarian causes. As CEO of Salamander Hospitality, LLC, Johnson oversees a growing portfolio of luxury properties and lifestyle businesses, and as president and managing partner of the WNBA’s Washington Mystics and a partner in Lincoln Holdings, LLC, Johnson is the first African-American woman to have a stake in three professional sports teams. She is also a TV pioneer, having been a founding partner of Black Entertainment Television (BET). A dedicated activist, Johnson serves as a global ambassador for CARE, whose mission is to fight global poverty. She shares with audiences her insights on entrepreneurship, collaboration and philanthropy. Read more…

Mike Vance

By admin | 01/2011 | Authors, BUSINESS, Change, Corporate Culture, Courage, Creativity, Ethics / Values, Hotel/Restaurant/Hospitality, HUMAN RESOURCES, Innovation, Leadership, Management, Marketing, Motivation, Organizational Skills, Peak Performance, Success, Teambuilding, Teamwork, Training, Workforce Issues | No comments

With his exciting style and unique content, Mike Vance is a distinguished name in speaking and communicating. His fast-paced delivery, sprinkled with good-natured humor, makes him one of the most stimulating speakers and highly acclaimed teachers in the country. USA TODAY named Vance “one of the most requested speakers in the United States.” Vance spent many years in charge of “idea and people development” for Walt Disney Productions, Disneyland and Walt Disney World. He also served as Dean of Disney University, famed for its superlative training programs which set a new standard for customer service in the world. The management development programs he created to prepare the leadership cadre for Walt Disney World have become exemplary models, and he is considered one of the outstanding innovators in management development, training, and building corporate cultures. Columnist Andy Rooney, writing about speakers in his column, once said, “Mike Vance, he speaks more than anyone else,” and Vance is requested so often because his dynamic style hits home hard with a wealth of good ideas geared at getting things done. He co-founded the Creative Thinking Association of America with Diane Deacon to awaken and stimulate the creative urge in all of us by providing resources for unleashing human potential, and together they wrote five widely acclaimed books: Think Out of the Box®, Break Out of the Box, Raise the Bar, Creating MegaResults™ and How to Stop Pissing and Moaning. Read more…

Terry Jones

By admin | 01/2011 | Branding, BUSINESS, Consumer Trends, Corporate Culture, Customer Service, E-Commerce, Entrepreneurs, Future Trends / Futurists, Healthcare/Pharmaceutical, Hotel/Restaurant/Hospitality, Innovation, Leadership, Real Estate, Retail, Social Media, TECHNOLOGY, Technology, Travel | No comments

Terry Jones, founder of Travelocity.com, led the company as President and Chief Executive Officer from its beginning until 2002. Prior to that, Jones served as Chief Information Officer at Sabre Inc., and is now managing principal of Essential Ideas, a consultancy he co-founded to help companies in their transition to the digital economy. He serves on the Board of Directors of Earthlink, Inc., La Quinta Corporation, Kayak.com, and is a special venture partner with General Catalyst Partners. Jones knows that the 21st century demands new marketing techniques, new methods of creating brands and new weapons to create technological advantage. As companies work to develop successful multi-channel strategies, and capture the on-line generation as customers, Jones can provide real world examples that audiences can use in this complex new environment. Read more…