All posts in Hotel/Restaurant/Hospitality

Bob Phibbs

By admin | 01/2012 | Authors, Baby Boomers, Branding, BUSINESS, Consumer Trends, Customer Service, Generation X and beyond, Hotel/Restaurant/Hospitality, Marketing, Motivation, Presentation Skills, Retail, Sales, SALES / MARKETING, Sales Management, Sales Skills, Sales Strategy, Sales Techniques, Small Business, Training | Comments Off

With over thirty years experience companies worldwide have turned to Bob Phibbs, the Retail Doctor® for the proven expertise necessary to grow their sales. An expert in American retail, customer service, sales, and marketing Phibbs has been engaged as an entrepreneur, sales trainer, author, franchisor and customer service champion. His passion and enthusiasm combined with his tell-it-like-it-is persona make him an in-demand media guest. PBS, MSNBC, and Fox News are just a few of the places Phibbs has been invited to share his expertise and straightforward advice. Read more…

Anthony Melchiorri

By admin | 06/2011 | Branding, BUSINESS, CELEBRITIES, Crisis Management, Customer Service, Hotel/Restaurant/Hospitality, Marketing, Public Relations, Sales, SALES / MARKETING, Social Media | Comments Off

In the 20 years Anthony Melchiorri has been in the hospitality business, he has a proven track record of understanding a company’s vision, its individual parts, and how to make those parts work together to complete the whole picture. Knowing that attention to detail and making each part of the operation functional and strong are key to profitability, Anthony has developed and repositioned some of the finest and most high profile properties in the United States including the first Nickelodeon Hotel and Resort and the landmark Algonquin Hotel. Read more…

Bruce Himelstein

By admin | 03/2011 | Advertising, Branding, BUSINESS, Consumer Trends, Customer Service, Hotel/Restaurant/Hospitality, Leadership, SALES / MARKETING | Comments Off

Recognized as one of today’s top sales and marketing innovators, Bruce Himelstein is credited with leading the recent revitalization of the The Ritz-Carlton Company brand. A 37-year veteran of the hospitality industry, his career evolved from a humble beginning when, right out of college, he became bellman at the Americana Hotel in Albany, New York, and continued to his being named corporate vice president of sales and marketing for The Ritz-Carlton Hotel Company in 2002, following nearly 30 years with Marriott.
Read more…

Jim Sullivan

By admin | 01/2011 | Authors, BUSINESS, Customer Service, Generation X and beyond, Hotel/Restaurant/Hospitality, Leadership, Management, Motivation, Peak Performance, Recruitment / Retention, Success, Teambuilding, Teamwork, Training, Workforce Issues | Comments Off

Maybe you’ve seen him on CNN, NBC, ABC, Fox News, the BBC, or the Food Network. Maybe you read his column discussing people, performance and profitability in Nation’s Restaurant News. Over 450,000 foodservice and retail employees, executives and franchisees worldwide have read his newsletters, books, or columns and seen his DVDs, webcasts, e-learning programs and live seminars. His products and programs have been featured in the Wall Street Journal, The New York Times, Newsweek, Fast Company, Inc. and USA Today. Read more…

John Parke

By admin | 01/2011 | Branding, BUSINESS, Corporate Culture, Customer Service, Hotel/Restaurant/Hospitality, HUMAN RESOURCES, Leadership, Management, Marketing, Sales Management, Sales Skills, Sales Strategy, Sales Techniques, Strategy, Teambuilding | Comments Off

In today’s turbulent business environment, competitive advantage can be harder to achieve than ever before. For leaders who want to outperform the marketplace, assistance from an experienced and objective industry professional is essential. John Parke, President and CEO of Leadership Synergies, is a Certified Meeting Professional (CMP) with extensive experience in both the hospitality industry and association community, and has served on several boards including the advisory board of International Association for Exposition Management. Read more…

Emeril Lagasse

By admin | 01/2011 | Celebrities / Media Personalities, Culinary, Hotel/Restaurant/Hospitality, Spouse Programs | Comments Off

Emeril Lagasse is one of America’s most beloved and recognizable chefs. His hit shows on the Food Network, “Emeril Live” and the “Essence of Emeril” have made Emeril a household name, along with his catchphrases “Bam!” and “Kick it up a notch!” As a national TV personality, he has hosted over 2,000 shows on the Food Network, and is the food correspondent for ABC”s “Good Morning America.” He is the host of “Emeril Green,” and his show “Essence of Emeril” can be seen on the Food Network. “Emeril Live” appears on both the Cooking Channel and Food Network. Read more…