Susan Brooks is, and always has been, a service enthusiast! She began her multi-million dollar cookie gift and mail order company, Cookies From Home, literally from scratch, nearly 30 years ago. As the Corporate Cookie Queen, Brooks is in good company with Famous Amos and Mrs. Fields. She recently sold Cookies from Home to focus full time on her Service Enthusiasm, Leadership, and Intuitive Mastery series. Although she is a sales and marketing guru, Brooks is best known as a die-hard Service Enthusiast, where she can ‘raise the bar’ of service excellence in your company… and in your world. Her passion for service has been a major part of her success, dating all the way back to her first career in the classroom, where her earliest “customers” were her high school English students. Teaching seven years and having a Master’s degree in education, Brooks created an inspiring curriculum that motivated and challenged her students. Today, she taps into these same talents and skills as she brings her high energy and insights into companies, organizations and associations that want – and need – to raise the bar on their customer service consciousness. As an international speaker, columnist, and trainer, Susan Brooks shares her Service Enthusiasm® principles and challenges with her audiences to renew their spirit and better serve both their external and internal customers. She customizes every presentation to focus on the client’s specific needs and objectives, and energizes her audiences with interactive programs so they can have fun while they learn. Information and inspiration are her specialties.
TOPIC
Service Enthusiasm®
Knowing what you are really selling and seeing you through your customer’s eyes are critical tools and processes that will bring you closer to the mind boggling level of service you need…and your customers deserve. The key to over-the-top, mind boggling Service Enthusiasm® is to serve your employees first, so they, in turn, will take care of your customers. The following eyeopening programs are designed to address BOTH sides of the service equation, providing inspiration and information needed to truly serve customers, as well as the tools and motivation that will generate staff buy-in.
SUSAN BROOKS BOOK:
