Tom Hinton, one of America’s most popular business speakers, is well known for his expertise in the areas of Customer Relations, Leadership, Team Building, Sustainability, and Green Business Practices. Since 1986, he has addressed over 800 major corporate, association, and government audiences in the United States, Canada, Germany, Japan, Mexico, Spain, France and the United Kingdom. The President & CEO of the Customer Relations Institute in San Diego, Hinton is the author of several popular business books on Leadership and Customer Service, and, he also serves on the Board of Directors of several notable organizations including the American Consumer Council and the Leadership Links Foundation. As he said in his first book, The Spirit of Service, “the difference between good organizations and great organizations can be traced to their People and the Processes they use to manage their organizations.” Hinton has written over forty articles for publications such as the San Diego Business Journal, the Los Angeles Business Journal, Quality Digest, and California Excellence. Hinton is also a recognized expert in the field of Self-Help and Personal Development. He serves on the Board of Directors of The 10,000 Days Foundation and the American Consumer Council.
TOPICS
Work-Life Passion: How to Love Your Job and Celebrate Life!
For many of us, work becomes the focal point of our lives. Whether we’re self-employed or work at a Fortune 500 company, our job becomes our life! Work can be physically exhausting and emotionally draining. It can disrupt and dominate our family and ruin our social life, cause burnout at an early age, and even make us physically sick. Dealing with demanding clients and colleagues, juggling personal priorities and constantly striving to satisfy hundreds of customers can take its toll. So, how do you stay energized and keep your career vibrant and fresh amid the economic chaos, downsizing, political infighting, and demands of your profession? Work-Life Passion is an inter-active workshop that was created by author and speaker Tom Hinton to help people rekindle their passion for the workplace, rediscover how to really enjoy their job and find new ways to celebrate life! During this upbeat and interactive program, Tom Hinton will help you relive your reasons for selecting your career and reveal three proven strategies you can use to revive your enthusiasm for your job and organization. During Work-Life Passion you’ll revisit your reasons for choosing your profession and tackle some of the tough questions that are causing you to question your current role and life responsibilities. You’ll also learn how to work smarter — not harder — so there’s time for you! This is a big part of learning how to celebrate life! You’ll learn how to build a culture of engagement with your internal and external clients. Life Passion also will help you learn how not to make commitments, avoid difficult situations and people that only compound your problems, and, when necessary, challenge or confront people who treat you unfairly or without respect. Finally, Work-Life Passion will challenge you to revisit your dreams and goals as a way to help you rediscover your path to professional fulfillment, happiness in life, and personal satisfaction as a professional and a person.
Work-Life Passion will help inspire and motivate you for the next 10,000 days to be a great success — on the job and at home!
Leonardo da Vinci’s 7 Secrets for Effective Leadership
In studying leadership, business author and speaker Tom Hinton discovered one of the world’s most innovative and creative leaders was Leonardo da Vinci. The masterful artist, sculpture and designer, who dazzled the world with La Gioconda (Mona Lisa ) and thousands of inventions, has now become a symbol of how to lead and inspire people in the workplace by unleashing their creative genius and innovative spirit. The goal of this inter-active presentation is to introduce your attendees to the genius and wisdom of Leonardo da Vinci so they can apply his 7 steps to their work. Tom will challenge your attendees to think creatively using the paintings of the great master as a tool to develop innovative solutions to their current workplace problems and processes. This dynamic and upbeat program will also help attendees grow as leaders and see themselves as architects of organizational success using the maestro’s toolbox which includes innovation, tapping into your senses, whole systems thinking, strategy and subtle change. As a result of this fast-paced, inter-active program, attendees will emerge as change agents armed with ideas and solutions that can use to transform their organization!
The Spirit of Service: How to Create a Customer-Focused Organization
When Tom Hinton wrote his first book, The Spirit of Service, he contributed to a growing international movement in the 1990s that has transformed how businesses and public agencies view their relationship with customers. For more than twenty years, Tom has entertained and enlightened audiences –from Fortune 100 companies to public sector agencies — on how to transform themselves from an “operations-driven” mindset to a customer-focused culture. This popular keynote program or workshop is ideal for front-line service champions, call center employees, and managers who are responsible for implementing your customer service program, customer relationships, and closing sales. Tom shares ten valuable attributes that every customer-focused organization should embrace including Service Leadership, Listening, Keeping Score, and Measuring Results. This presentation is packed with humor, positive examples of how to acquire and maintain customers, and practical tips that are designed to help your employees impact the bottom line through by improving their service performance.
The Power of Teams: Working Together for Profit, Pride, and Success
How do best-in-class companies distinguish themselves from their competitors? One proven way is through the power of teamwork. It’s no secret that successful work teams out-perform, out-produce, and out-distance the competition. So, how do you create a winning team performance? During this workshop or keynote presentation, Tom Hinton will energize your attendees by sharing his Five P’s of Team Building. You’ll learn how world-class organizations have applied Tom Hinton’s “Five Ps of Team Building” to improve product development, spark new ideas, innovate, and expand market share by working together to achieve better results. This spirited program is popular with employee groups and managers because it blends humor and team building exercises with proven relationship-building strategies to help solve tough operational problems and achieve breakthroughs in the workplace.
Creating a Culture of Excellence in the Workplace: Moving from Good to Great!
Moving any organization from “good to great” requires leadership, talented people, a strong strategic plan, and processes that can be measured and refined. Since 1988, Tom Hinton has helped hundreds of private and public sector organizations transform their performance from good to great through his Performance Excellence presentations. During this hands-on, informative workshop or keynote, Tom will share seven keys necessary for an organization to succeed on its journey to Business Excellence. As a result of this presentation, your attendees will have a very clear roadmap they can follow to improve performance levels across the board and transform their organization into a world-class, industry leader.
10,000 Days: The Secret to Finding Purpose, Peace and Passion for the Rest of Your Life
Tom Hinton’s most popular motivational presentation is based on his new, best-selling book, 10,000 Days. Tom delivers an inspiring and thought-provoking presentation that will lift the spirits of your attendees and challenge them to make a difference! This keynote is spiced with humor and memorable stories describing how some of history’s greatest leaders transformed our world through their words and deeds. As we reach that point in our lives where “legacy” and “contribution” matter, Tom Hinton’s uplifting and provocative keynote will invigorate your attendees to use their human gifts and talents to accomplish their goals, create a better world, and commit to making a difference during their next 10,000 days.
Discovering the Gold in Going Green
This outstanding keynote program is based on Tom Hinton’s work over the past five years in helping companies implement their Sustainability practices and Green strategies. Tom is one of the architects of the popular Green C Certification program administered by the American Consumer Council. Tom’s high energy platform style always wows audiences as he brings to life exciting ways companies are making a difference to protect our environment, energize their workforce, and save money through cost-effective Green practices.
How to Sustain the Environment and Still Make a Profit
How can your business re-position itself to Go Green and still be profitable? This question, which is at the heart of Business Sustainability, is one of the most pressing challenges facing business leaders today. In this informative and high-energy presentation Sustainability expert Tom Hinton shares his powerful Business Sustainability Model that includes five strategic areas: Environmental Leadership; Environmental Awareness; Environmental Compliance; Environmental Improvement; and, Corporate Social Responsibility.
This upbeat and informative program will help your business understand how to design and implement a Sustainability strategy that strengthens your bottom-line and favorably positions you with global consumers who understand the socio-economic and environmental impacts of everything from chemicals to the amount of water required to wash dirty linens in a large hotel. In today’s competitive marketplace, “Going Green” makes god business sense.But, Sustainability is much more than just “Going Green!” It’s also about eliminating waste, reducing costs, fostering innovation, and creating a balance among the competing interests of stakeholders, employees, and consumers.
Tom will provide you with a clear understanding of Business Sustainability and describe specific ways your business can adapt and profit by “Going Green!” Tom will also share seven Green best practices being used by other businesses to establish themselves as models for environmental excellence and, at the same time, significantly reducing their costs and building goodwill with their customers. These are best practices your organization can put to use immediately!
Leadership Lessons I Learned on the Links: Mastering the Course of Business and Life
This outstanding keynote program is based on Tom Hinton’s third book by the same title. As a keynote presentation, this program is guaranteed to inspire and motivate your attendees. Using the analogies and principles from the game of golf, Tom shares some very powerful leadership lessons he’s learned on the links that will help your attendees improve their performance… on and off the links! Tom also involves the audience through his entertaining on-stage putting contest which always draws cheers and laughter from the audience while providing important life lessons. This dynamic and upbeat presentation is very popular with senior managers, sales representatives, and clients or suppliers who want to integrate a sports theme and leadership message at their meeting. This program is also a big hit with spouses, too!
Reputation Leadership™: How to Win the Hearts, Minds and Wallets of Future Customers
As a new generation of consumers floods the marketplace, your business must position itself as a respected brand leader to attract these new buyers. What do they expect from your organization? They want quality, superior customer service, responsiveness, and an interactive website that answers questions and leads them to new solutions. This is what Reputation Leadership™ is all about! During this powerful keynote address or in-depth workshop, Tom will share concrete examples your company can use to implement the three steps necessary for creating a Reputation Leadership™ strategy. Tom also shares how best-in-class companies are increasing their marketshare by repositioning themselves through their People, Processes, and Product offerings.
TOM HINTON BOOKS
